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Eliana Signature Hanoi Hotel

Property class: 3.5

Choose dates to view prices

Photo gallery for Eliana Signature Hanoi Hotel

A traditional Chinese hotel lobby with a reception desk, seating area, and a large peacock mural.
A restaurant with high ceilings, multiple dining tables, and chairs.
A balcony with wicker chairs, a hanging chair, and a view of the cityscape.
A hotel room with a desk, laptop, chair, and a bed with a yellow bedspread.
A hotel room with a large bed, a bench, a desk, and a view of greenery outside.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
38 Lo Su, Hoan Kiem, Hanoi
  • Place, Hoan Kiem Lake
    ‪3 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪5 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪43 min drive‬

Room options

View all photos for Junior City View

A hotel room with a large bed, a bench, a desk, and a view of greenery outside.

Junior City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Suite City View

A hotel room with two beds, a desk, and a chair. There are decorative wall art and a large window.

Family Suite City View

  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds
  • Free WiFi

View all photos for Eliana Suite Terrace

A bedroom with a large bed, a bench, a window with curtains, and artwork on the walls.

Eliana Suite Terrace

  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe double room with internal window

A hotel room with two beds, a wooden floor, a red accent wall, a large painting, and a small table with a lamp.

Deluxe double room with internal window

9.2 out of 10
Wonderful
(5 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe double room with standing balcony

A bedroom with a mural of a bird flying over waves, a bedside lamp, and a vase with flowers.

Deluxe double room with standing balcony

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite Executive with internal window

A hotel room with a large bed, a desk with a chair, a TV, and artwork on the walls.

Suite Executive with internal window

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Triple Room

A hotel room with two beds, a desk, a chair, a TV, and a mural on the wall.

Family Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed
  • Free WiFi

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  • Breakfast included
  • Free WiFi
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4.8 out of 5, Exceptional, 523 reviews
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About the neighborhood

Hanoi

With a stay at Eliana Signature Hanoi Hotel, you'll be centrally located in Hanoi, just a 3-minute walk from Hoan Kiem Lake and 7 minutes by foot from Hanoi Old Town Night Market. .This spa hotel is 0.6 mi (0.9 km) from Hanoi Opera House and 0.6 mi (1 km) from St. Joseph's Cathedral of Hanoi.

What's nearby

  • Hoan Kiem Lake - 3 min walk - 0.2 miles
  • Thang Long Water Puppet Theatre - 5 min walk - 0.3 miles
  • The Old Quarter Gallery - 5 min walk - 0.3 miles
  • Hanoi Old Town Night Market - 7 min walk - 0.4 miles
  • Hanoi Opera House - 10 min walk - 0.6 miles

Getting around

  • Cát Linh Station - 4 min drive
  • Hanoi Long Bien Station - 16 min walk
  • Noi Bai Intl. Airport (HAN) - 38 min drive

Restaurants

  • ‪Bánh Mỳ Bà Dần - ‬1 min walk
  • ‪CÆ¡m rang, Phở Xào - ‬1 min walk
  • ‪Colette French Bistro & Wine Bar - ‬1 min walk
  • ‪Bánh xèo Zòn - ‬1 min walk
  • ‪Authentic Hotel - ‬2 min walk

About this property

Eliana Signature Hanoi Hotel

Eliana Signature Hanoi Hotel offers 37 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 32-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, spring water baths, bathrobes, and slippers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
Make yourself at home in one of the 37 individually decorated guestrooms, featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and spring water baths. Conveniences include phones, as well as safes and desks.
Take time to pamper yourself with a visit to the full-service spa. Additional amenities at this Art Deco hotel include complimentary wireless internet access, concierge services, and a television in a common area. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy Asian cuisine at SoyBean Restaurant, a restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, limo/town car service, and a computer station. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
SoyBean Restaurant - Overlooking the garden, this restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 150,000 for adults and VND 75,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • SoyBean Restaurant

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Outdoors

  • Garden
  • In a provincial park
  • On a lake
  • On the boardwalk/promenade
  • Rooftop terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Built in 2007
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Spring water bathtub or rainfall showerhead
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 150000 for adults and VND 75000 for children
  • Airport shuttle fee: VND 410000 per vehicle (one way)
  • Service fee: 15 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Gia Bao
Gia Bao hotel
Gia Bao Palace
Gia Bao Palace Hanoi
Emerald Waters Hotel Trendy
Gia Bao Palace hotel Hanoi
Hotel Gia Bao Ha Noi
Antique Hotel
Antique Hanoi
Hanoi Emerald Waters Trendy
Emerald Waters Trendy

Eliana Signature Hanoi Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 259 out of 351 reviews
Rating 8 - Good. 77 out of 351 reviews
Rating 6 - Okay. 10 out of 351 reviews
Rating 4 - Poor. 4 out of 351 reviews
Rating 2 - Terrible. 1 out of 351 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
excellent hotel and nice room
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant place to stay. We wished we stayed longer.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a perfect location. We enjoyed the breakfast each morning. The staff was incredible
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service Really nice and helpful staff Highly recommended
Stayed 1 night in May 2023
Verified review

10/10 Excellent

vuong

Liked: Cleanliness, staff & service
Good location
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities
Good overall stay. Staff was fantastic and breakfast was excellent. The property is a bit rougher around the edges than it appears in pictures, but we liked the decor.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

BRIAN DOUGLAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and helpful.
Stayed 3 nights in Apr 2023
Verified review

10/10 Excellent

Conceirge

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience , nice staff
Stayed 1 night in May 2023
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, very helpful and attentive.
Stayed 6 nights in Jun 2023
Verified review

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly and helpful. Good location in the Old Quarter and close to lake. The breakfast and service was good.
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front staff was super friendly. The location is perfact right in the Hoan Kiem but slightly off busy tourist area. I stayed 2 nights before I go to halong bay, I wish I stayed there whole time.
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel!

Excellent service by staff. Stayed at other hotels within the same price range in Hanoi, this had by far the best rooms. Also very quiet compared to all other hotels, probably due to them being more central in old town, but the 2 minute walk is completely worth it.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Jeyamani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

hung

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in the good location, staff is amazing. They were very helpful. Room is spacious and clean, especially, the price is really cheap.
Stayed 1 night in May 2023
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very helpful. The only downside was that the wifi was weak in our room.
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Levent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were so helpful
Stayed 3 nights in Jun 2025
Verified review

6/10 Okay

Emma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were amazing and extremely friendly. The location was great. The hotel was doing major construction and was not told of this prior.
Stayed 3 nights in Jun 2023
Verified review

10/10 Excellent

Cheuk-Fun Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful - couldn't have asked for better. The location is both an boon (centre of old town) and a bane (narrow crowded streets.
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and sociable, and very informative on arrival giving you a map and tip sheet for the local area. The interior design is colourful and beautifully decorated. I would recommend to any first timers to Hanoi and I would return definitely. The breakfast is plentiful with many choices with friendly staff to help serve you, excellent hospitality!
Stayed 1 night in Jan 2024
Verified review

4/10 Poor

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hotel’s location is convenient, the poor customer service, unclean initial room, and logistical frustrations make it hard to recommend. Management and staff of this hotel should prioritise improving professionalism, cleanliness, and the overall guest experience. Until these issues are addressed, travelers might be better served looking elsewhere.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Sofie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful decor and amazing staff

We had a great stay at Eliana Signature for four nights. The hotel is beautifully decorated, even if rooms are a bit worn here and there but it didn't take away from our experience. The location is great with walking distance to the lake, shopping, plenty of restaurants and cafés. Good breakfast with eggs, sandwiches, soup, and pancakes freshly made to order in addition to the buffet with lots of options. The staff is super friendly and goes above and beyond to help with anything you might need.
Reception area
Room with internal window
Stayed 4 nights in Nov 2024
Verified review

8/10 Good

Sumita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were vegetarian options available. Hotel also provided a complimentary cake, fruits and decorated the room for a birthday surprise, very well done.
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Mrs

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Danny Soerinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right in the down town area. Plenty of stores and dining options in the area as well as coffee shops and juice bars. The personal at the hotel are awesome. Jane, Thao, Thao, Chen and the others are very friendly, hospital, kind, caring and fun to talk to. By far the best group of people i ever met. They made the stay awesome. Definitely staying here again when i go back. A special shoutout to Jane for her help with the trips and booking of everything. She arranged everything perfectly!
Stayed 9 nights in Dec 2023