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Grand Cititel Hanoi Hotel & Spa

Property class: 4

Choose dates to view prices

Photo gallery for Grand Cititel Hanoi Hotel & Spa

A rooftop garden with a hot tub, wooden deck, and various plants.
A modern dining area with glass tables, cushioned chairs, and large windows offering a view of greenery.
Wicker chairs, a small round table with a drink, fruit, and a bowl, surrounded by lush green plants.
A modern hotel lobby with a bar area, seating arrangements, and a decorative ceiling.
A bar area with a city view, bar stools, and a shelf of bottles.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
The current price is $66
$61 nightly
$66 total
Total with taxes and fees
Oct 26 - Oct 27

Explore the area

View in a map
13B Tong Dan, Hoan Kiem District, Hanoi
  • Place, Vietnam Revolution Museum
    ‪2 min walk‬
  • Place, Hanoi Opera House
    ‪3 min walk‬
  • Place, Hoan Kiem Lake
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪45 min drive‬

Room options

View all photos for Superior Double Room

A hotel room with a bed, a flat-screen TV, a desk with a laptop, and a bathroom visible through a glass partition.

Superior Double Room

9.4 out of 10
Exceptional
(9 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Double Room

A modern hotel room with a large bed, a desk with a laptop, a TV mounted on the wall, and a coat rack.

Deluxe Double Room

7.6 out of 10
Good
(5 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite City View Room

A hotel room with a large bed, a desk, a chair, a view of the city, and a painting on the wall.

Suite City View Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 279 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Grand Deluxe Room

A modern hotel room with a large bed, a desk with a laptop, a chair, and a view of the city through a large window.

Grand Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite Twin Room

A hotel room with two beds, a desk with a chair, a TV mounted on the wall, and a window with curtains.

Suite Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free wired internet

View all photos for Luxury Room

A modern hotel room with a large bed, bedside tables, a desk, and a TV displaying CNN.

Luxury Room

  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Twin Room

A hotel room with a bed, a desk with a laptop, a TV, and a window with curtains.

Superior Twin Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Twin Room

A hotel room with two beds, a desk with a chair, a television, and a coat rack.

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room

A hotel room with two beds, a desk, a chair, a vase with flowers, and artwork on the walls.

Deluxe Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Queen Room

A hotel room with a bed, a desk with a flat-screen TV, a mirror, and a window with curtains.

Deluxe Queen Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Large Double Room

A hotel room with a large bed, a TV mounted on the wall, a desk with a vase of flowers, and a window with curtains.

Large Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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  • Breakfast included
  • Spa
  • Free WiFi
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4.7 out of 5, Exceptional, 1,786 reviews
$44 nightly
The price is $48
Oct 26 - Oct 27
Total with taxes and fees
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About the neighborhood

Hanoi

With a stay at Grand Cititel Hanoi Hotel & Spa, you'll be centrally located in Hanoi, just a 5-minute walk from Hanoi Opera House and 8 minutes by foot from Hoan Kiem Lake. .This spa hotel is 0.8 mi (1.2 km) from Hanoi Old Town Night Market and 0.8 mi (1.4 km) from St. Joseph's Cathedral of Hanoi.

What's nearby

  • Vietnam Revolution Museum - 2 min walk - 0.1 miles
  • Hanoi Opera House - 3 min walk - 0.2 miles
  • Hoan Kiem Lake - 7 min walk - 0.4 miles
  • Thang Long Water Puppet Theatre - 12 min walk - 0.7 miles
  • Hanoi Old Town Night Market - 13 min walk - 0.7 miles

Getting around

  • Hanoi Long Bien Station - 2 min drive
  • Cát Linh Station - 5 min drive
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪Angelina - Italian Restaurant & Lounge - ‬4 min walk
  • ‪Backstage - ‬3 min walk
  • ‪Shamoji Robata Yaki Hanoi - ‬3 min walk
  • ‪Nuoc Gao - Tra Chanh - ‬3 min walk
  • ‪Pizza Mama Mia - ‬5 min walk

About this property

Grand Cititel Hanoi Hotel & Spa

Grand Cititel Hanoi Hotel & Spa offers 98 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers with hydromassage showerheads, slippers, designer toiletries, and bidets.

This Hanoi hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and complimentary toiletries. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Stay in one of 98 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature designer toiletries and bidets.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a reception hall. Getting to nearby attractions is a breeze with the area shuttle (surcharge) that operates within 30 kilometers.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, The Shii Kitchen, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Planning an event in Hanoi? This hotel has 538 square feet (50 square meters) of space consisting of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
The Shii Kitchen - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 30 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Shii Kitchen

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Dining table
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center (538 square feet of space)
  • Meeting room

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator (39 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 700000.0 per day

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 500000 (one-way), (up to 18 years old)
  • Rollaway bed fee: VND 700000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Grand Cititel Hotel
Grand Cititel Hanoi
Grand Cititel
Cititel Hanoi & Spa Hanoi
Grand Cititel Hanoi Hotel
Grand Cititel Hanoi Hotel Spa
Grand Cititel Hanoi Hotel & Spa Hotel
Grand Cititel Hanoi Hotel & Spa Hanoi
Grand Cititel Hanoi Hotel & Spa Hotel Hanoi

Grand Cititel Hanoi Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 329 out of 422 reviews
Rating 8 - Good. 66 out of 422 reviews
Rating 6 - Okay. 18 out of 422 reviews
Rating 4 - Poor. 2 out of 422 reviews
Rating 2 - Terrible. 7 out of 422 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, real hotel setup, clean and bright room, quiet environment, easy walk to anywhere around Hoan Kiem lake, plenty of restaurants and cafes around
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, and a nice, quiet setting away from the busy street. The room was clean, the bathroom was modern, and breakfast was decent. The walls are a bit thin, so you can hear some noise from other rooms, but overall it was a very pleasant stay.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and friendly
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and location.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Comfortable room, helpful staff, nice breakfast.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, courteous staff, good breakfast, and safe location
Stayed 5 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful Quiet and clean room
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and clean room, good location, fair breakfast, comfy and clean bed, good air-con, everything is fine except the hot-water shower was not working, plenty of good restaurants around, easy walk to Hanoi scenic spots
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a poor experience at another hotel in Hanoi, this hotel ticked all the boxes. Clean, friendly and helpful staff and a lovely breakfast
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Staff were very attentive and Jenny on Reception was particularly helpful. The room was clean and had everything we needed. There is a bar on the roof terrace which is nice to sit at in the evening with a drink. There is also a jacuzzi but we didn't use it.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice and quaint with an amazing breakfast and great staff!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great hotel in Hanoi, particularly the staff at reception: Jenny, Patrick and Thomas. Will return again
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel will outstanding buffet breakfast. Close to all the attractions, yet pretty quiet once you are inside.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, quiet rooms
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience. On my last day, I got food poisoning and Jenny at reception kick into full gear, my husband asked where he could find a pharmacy that was open and she made calls and got the medication I needed delivered directly to our room. And she sent me texts to see if I was better. Was very grateful for her response. Would recommend hotel very highly.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff & comfortable rooms.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here overnight as we were passing through Hanoi from Sapa to Ninh Binh. We chose this hotel because it’s walking distance from the Sapa express bus stop in Hanoi. We were able to walk with our suitcases there without issue. Enjoyed our stay. Bed was comfy and the room itself was perfect for what we needed. In fact they gave us a free upgrade which was incredibly kind. The breakfast buffet was yummy too and they offered soy milk as an alternative which I was incredibly grateful for. More than happy to stay here again. Staff were excellent and extremely helpful.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for staying in the old town area!
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average hotel
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay Mr Thomas was excellent
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice to stay.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, nice staff and very quiet. Great breakfast buffet.
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great staff, Thomas. Lisa, ivy, Toni and Bryan. I would stay again
Stayed 3 nights in Jan 2026