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Guangzhou Phoenix City Hotel

4.5 star property

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Photo gallery for Guangzhou Phoenix City Hotel

Indoor pool, 2 outdoor pools, pool umbrellas
3 restaurants; breakfast, lunch, and dinner served
Lobby
Commercial Suite | Pillowtop beds, free minibar items, desk, blackout drapes
Garden

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
The current price is $71
$66 nightly
$71 total
Total with taxes and fees
Jun 20 - Jun 21

Explore the area

View in a map
Phoenix City, Xintang Section, Guangyuan East Road, Guangzhou, Guangdong, 511340
  • Place, Danshuikeng Scenic Area
    ‪7 min drive‬
  • Place, Longtou Mountain Forest Park
    ‪9 min drive‬
  • Place, Baoneng Guangzhou International Sports and Performing Arts Center
    ‪11 min drive‬
  • Airport, Guangzhou (CAN-Baiyun Intl.)
    ‪44 min drive‬

Room options

View all photos for Queen Room With Garden View

Pillowtop beds, free minibar items, desk, blackout drapes

Queen Room With Garden View

  • Sleeps 2
  • Free WiFi

View all photos for Executive Room

Pillowtop beds, free minibar items, desk, blackout drapes

Executive Room

  • 603 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Suite

Pillowtop beds, free minibar items, desk, blackout drapes

Deluxe Suite

  • 1022 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Commercial Suite

Commercial Suite | Pillowtop beds, free minibar items, desk, blackout drapes

Commercial Suite

  • 947 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Royal Suite

Lobby

Royal Suite

  • Sleeps 3
  • Free WiFi

View all photos for Executive Suite

Pillowtop beds, free minibar items, desk, blackout drapes

Executive Suite

  • Sleeps 3
  • Free WiFi

View all photos for Superior Twin Room

Pillowtop beds, free minibar items, desk, blackout drapes

Superior Twin Room

  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Deluxe room

Pillowtop beds, free minibar items, desk, blackout drapes

Deluxe room

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

Similar properties

Superior Twin Bed Room | Garden view
Dong Fang Hotel Guangzhou
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  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.2 out of 5, Very Good, 1,000 reviews
$76 nightly
The price is $80
Jun 21 - Jun 22
Total with taxes and fees
Dong Fang Hotel Guangzhou

About the neighborhood

Guangzhou

With a stay at Guangzhou Phoenix City Hotel in Guangzhou (Zengcheng), you'll be a short 8-minute drive from Eastern Suburbs Park. .This family-friendly hotel is 4 mi (6.4 km) from Danshuikeng Scenic Area and 5.8 mi (9.3 km) from Longtou Mountain Forest Park.

What's nearby

  • Danshuikeng Scenic Area - 7 min drive - 4.3 miles
  • Longtou Mountain Forest Park - 9 min drive - 6.0 miles
  • Eastern Suburbs Park - 11 min drive - 6.4 miles
  • Baoneng Guangzhou International Sports and Performing Arts Center - 11 min drive - 9.9 miles
  • Guangzhou Science City Conference Center - 12 min drive - 10.8 miles

Getting around

  • Xintangnan Station - 11 min drive
  • Guangzhou East Railway Station - 18 min drive
  • Baiyun International Airport (CAN) - 54 min drive

Restaurants

  • ‪The Market Cafe - ‬7 min drive
  • ‪McDonald's (麦当劳) - ‬6 min drive
  • ‪McDonald’s (麦当劳) - ‬15 min walk
  • ‪McDonald's (麦当劳) - ‬6 min drive
  • ‪vienna western restaurant - ‬1 min walk

About this property

Guangzhou Phoenix City Hotel

Guangzhou Phoenix City Hotel offers 573 accommodations with minibars (stocked with some free items) and complimentary bottled water. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. 37-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is offered daily and in-room massages can be requested.

An outdoor tennis court and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is open daily.
Make yourself at home in one of the 573 guestrooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed. Rooms have private balconies or patios. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a health club, and an outdoor tennis court. Additional amenities at this Baroque hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can get around on the complimentary shuttle, which operates within 1 km.
Grab a bite at Vienna Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Meet other guests and eat at the complimentary reception. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Guangzhou? This hotel has 3003 square feet (279 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
The hotel offers a complimentary manager's reception on select days.
Vienna Restaurant - This restaurant serves breakfast, lunch, and dinner.
Chinese Restaurant - This restaurant serves breakfast, lunch, and dinner.
No.99 Bar - Onsite restaurant.
Japanese Restaurant - Onsite restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 10:30 PM at scheduled times and on request
  • Free area shuttle up to 1 km
  • Limo/town car service
  • Free extended parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 108 for adults and CNY 54 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Free manager's reception

Restaurants on site

  • Chinese Restaurant
  • Japanese Restaurant
  • No.99 Bar
  • Vienna Restaurant

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (3,003 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Baroque architecture
  • Built in 2003
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 2 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The check-in location for Apartment - Exterior unit differs from the property location. Hotel features a shuttle from the main building to apartment building.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 200 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 108 for adults and CNY 54 for children
  • Airport shuttle fee: CNY 500 per vehicle (one-way)
  • Rollaway bed fee: CNY 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Guangzhou Phoenix City
Guangzhou Phoenix City Hotel
Phoenix City Guangzhou
Guangzhou Phoenix City
Guangzhou Phoenix City Hotel Hotel
Guangzhou Phoenix City Hotel Guangzhou
Guangzhou Phoenix City Hotel Hotel Guangzhou

Guangzhou Phoenix City Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 22 out of 84 reviews
Rating 8 - Good. 33 out of 84 reviews
Rating 6 - Okay. 20 out of 84 reviews
Rating 4 - Poor. 5 out of 84 reviews
Rating 2 - Terrible. 4 out of 84 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

odera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice, the property, its staff, breakfast etc all really nice. The kitchen closes -- and not 24hrs, so that was sometimes difficult, not getting food later in the day.
Stayed 6 nights in Apr 2024
Verified

6/10 Okay

Wing Chung Erik

是一間以招待本地人為主，較陳舊而勉强達4星級別的酒店。酒店的清潔度良好，員工大致上也很幫忙及友善， 除了，一位守護在早餐廳前，負責核對客人身份的男性員工，他貌似保安，腰藏對講機，對客人說話粗聲大氣，呼呼喝喝，極不禮貌。外地賓客如真的想體會本地人的生活，可以一試。
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities
Das Hotel könnte in Teilen eine Renovierung vertragen. Wenig englisch sprechendes Personal aber das gesamte Personal war äußerst freundlich und liebenswürdig. Die Zimmer sind leider etwas hellhörig und die Verkehrsanbindung ist schwierig, zumindest wenn man kein chinesisch kann aber insgesamt hatten wir einen sehr angenehmen Aufenthalt.
Stayed 13 nights in Aug 2024
Verified

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

viagem a caton fair

muito bom o hotel e excellente café da manha. voltaria com certeza.
Stayed 5 nights in Apr 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel Try to get the lake view
Stayed 1 night in Nov 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

普普通通

位置離市區很遠，設備比較老舊，健身房的設備都生鏽了...但是離上班地點近，房間也還ok
Stayed 5 nights in Jun 2019
Verified

10/10 Excellent

JIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很大的房间,床很舒服

房间很大
Stayed 1 night in May 2019
Verified

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien .. lo unico restaurante general tardo muchisimo la comida
Stayed 4 nights in Apr 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

泊まる時期に気をつけて

ホテル自体はリゾート形式で素晴らしい環境であったが、端午節&父の日でなのか中国人ファミリーが多かった。 とにかく騒がしかった。
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely recommend

I have stayed here 4 times in the last 3 years and every time has been great. It is very clean, the staff is very attentive, despite the language difference and the breakfast buffet is excellent. A wonderful value for the money, for sure.
Stayed 5 nights in Jan 2018
Verified

8/10 Good

ミユキ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

日本語スタッフの対応が良い

平均して年齢的にも若いスタッフですが、一生懸命に対応してくれて、気分も良く英語も通じない国でいろいろ助かりました。裁縫道具や、アイロンを貸し出したり、生活面でいろいろ質問しましたが、全て丁寧に対応してくれました。こういうスタッフには、手当を割り増しにして、長く勤められる待遇にしてほしいです。
Stayed 2 nights in Nov 2017
Verified

6/10 Okay

LORI A

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Cannot recommend

Although we arrived very late, the staff was pleasant! However, they told us nothing about where the buffet was located and we missed it. The tap water I used just to brush my teeth made me terribly sick with stomach cramping, dry heaves, sweating and diarrhea. Our room was not clean. The bathroom walls were dirty with some substance, the tea cup had unknown brown liquid in it. There was water in the tea kettle. I would not recommend this hotel or stay there again.
Stayed 1 night in Jun 2017
Verified

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities, room comfort

Knock Your Expectations Half a Notch

Whatever expectations you have, take then down about half a notch. The hotel is good, but left me wanting. The rooms look somewhat tired and the decor is outdated. The hallways are dark and sad. Also, I had a couple of negative run-ins with service staff that left a sour taste in my mouth. Plus, the hotel is really far away from anything interesting. Adequate seems to be the only word that comes to mind. WiFi was strong; no cable channels (they said they canceled their subscription but didn't update their information); coffee apparently is NOT included in a deluxe room; breakfast was ordinary and most items were cold; good looking pools but they open at 3pm. Just nothing too glamorous for all the boasting.
Verified

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

Generally very good for the price. Location suited our requirements.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
ロビーには豪華な壁画があり、ヨーロッパを感じさせる空間です。 只、フロントが狭く、すぐに混雑してチェックイン、チェックアウトに時間が掛かったのが難点です。
Verified

6/10 Okay

koji

Liked: Cleanliness, room comfort

ホテル手配のタクシーにボラれた

シティホテルではなくリゾートホテルです。敷地が広く周辺の店、レストランへの移動が面倒くさい。ホテルのレストランは9時で終わっていたので、売店でカップヌードル購入。最悪なのはホテルに頼んだタクシーにボラれたこと。空港まで行って540元(普通は160元)、レシートの印字距離は150km違法改造メーターだったが言葉が通じず泣く泣く支払い。挙句に200元払わないとトランクを開けてくれずこれも支払った。せめて信用のあるタクシーを手配いただきたい。
Verified

6/10 Okay

Erik W C

Liked: Cleanliness, staff & service, room comfort

尚算滿意

畧為陳舊，整體設施及價格也算滿意
Verified

8/10 Good

YOSHIHIRO

Liked: Room comfort

ジャスコやサイゼリアが近くにある郊外のホテルです。

一番安い部屋を予約したのですが、最初に通された部屋は通常使われていないと思われる汚い部屋でした。 通常の価格を考えても不釣合いな汚い部屋でした。Hotel.comに連絡しホテルにも直接交渉してやっと替えて貰った部屋は非常に綺麗な部屋でした。結果として良い滞在でしたが、もし他の方が滞在する場合同じ様に対応して貰えるのかが心配です。
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, far from everything.

Customer service is great. Too far from everything, about one hour to the canton fair. rooms are clean, however, because of the strong humidity in the hotel do to the humid weather, I recommend you book an executive room to have access to the executive lounge, It has Windows that you can open to vent the room it helps with the strong humidity smell.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay. Very Clean. Nice western food restaurant. Very kind staff although, asides from a few staff members, little English is spoken. Highly recommended.
Verified

6/10 Okay

yuxin

Liked: Cleanliness
Disliked: Staff & service

服务有待提高

订好了房交完了钱到酒店被告知找不到订单，让客人等了半个多小时，答复是预订系统有问题，没了。那我的客人的时间呢？道歉呢？推给系统问题然后就没了？电话沟通时候前台说可以让我们给多点押金先安排入住，但是挂电话我朋友说酒店没跟她们说这个解决方案，让他们继续等待，呵呵。
Verified

8/10 Good

ada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間尚算大,光線充足,而且有個露台,感覺很悠閒。清潔衛生不錯,房間沒有異味。但早餐食物一般,入住酒店時辦手續稍慢,希望下次會改善。
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

Poor breakfast

The only adverse comment is the breakfast. Actually, they did not have any food left by 9:30am, i.e. half an hour before the breakfast closing time of 10:00am.
Verified

6/10 Okay

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel bad location

I wish this hotel was different location. It takes one hour for shuttle to go to station or exhibition center. Taxi guys will rip you at night to go to this hotel with 4X price. Virtually nothing else exists within walking distance of this hotel.
Verified

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

otimo

o hotel e otimo maravilhoso com otimo serviço .

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