Compare Ski Resorts & Hotels in Grandville

"The staff couldn’t seem to be bothered. The pool was out for weeks and a busload of kids were checking in. No one was told that the pool was out prior to booking the rooms. The breakfast spread was gone by 9 although they didn’t end breakfast until 10. The hotel was full of kids who didn’t get anything. I went to the front desk, she told me to find the breakfast person who was no where to be found. I had to go into a back room to find the staff member on her phone. I said the coffee and creamer was out as well as the food. She said that breakfast stuff takes to long to cook so there wouldn’t be any more food placed out there. I said you have a room full of teenagers waiting for breakfast, she shrugged her shoulders. I wasn’t even with the kids. Poor management. I wouldn’t go back when there are many other "

"Items in the room were damaged and very worn. we paid extra for a pool side room. I didn't know the pool was used for kids parties. The screaming didn't stop. The pool doesn't close until 10 pm. The smell of chlorine was overwhelming. The food at the restaurant was terrible, the service was great. The final straw was the adjoining room fight and someone threatening to stab another person. We left and went to another hotel. There were no other rooms to move to. The hotel did not refund and the additional insurance I paid for wouldn't refund due to my "high standards""

"We had a great 3 night stay. They offer coffee 24 hours a day. On Tuesday,Wednesday and Thursday they have from 5:30 to 7:30 at night a “social” where they serve food. A small salad bar and some hot dishes. Essentially serving breakfast and dinner for 3 nights! The lady running the social is not only super nice but she’s also preparing the food from scratch! The room was very clean as was the hallways and lobby. "

"Stay was ok. Nothing special. Decent pricing compared to nearby locations for a spur of the moment stay. Place was clean. Seemed like staff was under stocked for stays as we couldn't get any more blankets or pillows, and the kitchen staff was pretty rude. Parking garage was a little confusing and it smelled of weed everywhere."

"Yes"

"Stayed for one night and had no issues. Check in was easy, room was nice and clean and had a good night sleep."