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Turtle Beach Resort

Property class: 4

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Photo gallery for Turtle Beach Resort

A water park with multiple slides and a pool area.
A modern living room with a dining area, a grey sofa, and a kitchen in the background.
A modern living room with a sofa, coffee table, and a TV. There is a sliding glass door leading to a balcony with a view of greenery.
A modern living room with a sofa, a coffee table, and a TV. There is a sliding glass door leading to an outdoor area with plants.
A spacious lobby with a large Disney-themed TV, a play area with a table and chairs, and a wall decorated with children's drawings.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
The current price is $272
$247 nightly
$272 total
Total with taxes and fees
Oct 21 - Oct 22

Explore the area

View in a map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Place, Nobby Beach
    ‪9 min walk‬
  • Place, Putt Putt Golf Mermaid Beach
    ‪12 min walk‬
  • Place, Pacific Fair Shopping Centre
    ‪3 min drive‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪23 min drive‬

Room options

View all photos for 3 Bedroom Apartment

A living room with grey sofas, a glass coffee table, a TV on a white stand, and a painting of a toucan on the wall.

3 Bedroom Apartment

7.6 out of 10
Good
(5 reviews)
  • Garden view
  • 1184 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

View all photos for 1 Bedroom Superior Apartment

A living room with two grey sofas, a white coffee table, and colorful cushions. There is a kitchen in the background with wooden cabinets and a stainless steel refrigerator.

1 Bedroom Superior Apartment

7.4 out of 10
Good
(9 reviews)
  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Superior Apartment

A modern living room with grey sofas, a coffee table, and a flat-screen TV on a wooden stand. A large window offers a view of the outdoors.

2 Bedroom Superior Apartment

8.4 out of 10
Very good
(54 reviews)
  • Garden view
  • 829 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom Family Suite

A modern living room with a sofa, a coffee table, and a TV. There is a sliding glass door leading to an outdoor area with plants.

2 Bedroom Family Suite

9.2 out of 10
Wonderful
(10 reviews)
  • Garden view
  • 861 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for 1 Bedroom Apartment

A hotel room with a bed, a nightstand with a lamp, a mirror, and a chevron-patterned wall decoration.

1 Bedroom Apartment

7.6 out of 10
Good
(8 reviews)
  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

A modern living room with a sofa, coffee table, and a TV. There is a sliding glass door leading to a balcony with a view of greenery.

2 Bedroom Apartment

7.8 out of 10
Good
(9 reviews)
  • Garden view
  • 829 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

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Nov 10 - Nov 11
Total with taxes and fees
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About the neighborhood

Gold Coast

With a stay at Turtle Beach Resort in Gold Coast (Mermaid Beach), you'll be within a 5-minute drive of Putt Putt Golf Mermaid Beach and Pacific Fair Shopping Centre. .This family-friendly hotel is 1.2 mi (1.9 km) from Kurrawa Beach and 1.4 mi (2.3 km) from The Star Gold Coast.

What's nearby

  • Mermaid Beach - 5 min walk - 0.3 miles
  • Nobby Beach - 9 min walk - 0.5 miles
  • Putt Putt Golf Mermaid Beach - 12 min walk - 0.7 miles
  • Pacific Fair Shopping Centre - 3 min drive - 1.2 miles
  • Kurrawa Beach - 3 min drive - 1.0 mile

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 14 min drive
  • Coolangatta Airport (OOL) - 30 min drive

Restaurants

  • ‪The Oxley 1823 - ‬14 min walk
  • ‪The Holliday - ‬10 min walk
  • ‪Buoy - ‬14 min walk
  • ‪Nobbys Shack - ‬11 min walk
  • ‪Etsu Izakaya - ‬7 min walk

About this property

Turtle Beach Resort

Turtle Beach Resort offers 141 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 141 individually decorated guestrooms, featuring kitchens with refrigerators and ovens. Rooms have private balconies or patios. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and microwaves.
Dip into one of the 4 outdoor pools or 4 hot tubs and enjoy other recreational amenities, which include a complimentary water park. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and tour/ticket assistance. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy a satisfying meal at Deck Resturant and Bar serving guests of Turtle Beach Resort. Cooked-to-order breakfasts are available for a fee.
Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge.
Deck Resturant and Bar - This poolside family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A restaurant

Restaurants on site

  • Deck Resturant and Bar

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Crib (surcharge)
  • Fenced pool
  • Free water park access
  • High chair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Pool gate
  • Separate in-room dining area
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Ceiling fan
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 45 per night
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 468 out of 1001 reviews
Rating 8 - Good. 357 out of 1001 reviews
Rating 6 - Okay. 118 out of 1001 reviews
Rating 4 - Poor. 43 out of 1001 reviews
Rating 2 - Terrible. 15 out of 1001 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place for families.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and friendly, rooms were spacious, kid-friendly.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love spot
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great family vacation
Stayed 10 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for a family with young kids. Loads of activities. We loved the mini golf and the kids had a great time at kids club.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Pool and splash areas were great for kids, beach is so close, Woolworths right next door super handy.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all round
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Good location, rooms a little dated and could use a freshen up, facilities ok.
Stayed 6 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pool for kids
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Simple check in and staff around the resort were friendly and helpful. Easy going environment and the water park is great simple fun!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival, our family suite was clean and well presented. It had all the necessities such as full kitchen, washer, dryer and outdoor amenities. Woolworths and pharmacy is a short 5min walk down the road which made things super convenient. The staff are very friendly and notified us when our room was ready for check in. Would definitely recommend and book here again next time we are in the Gold coast.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great facilities, the best play to stay with kids, close to the beach and Woolworths for supplies.
Stayed 7 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were great for the kids. The onsite restaurant was good and convenient. There was also a Woolworths next door.
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great stay . Pool and deck are great . The room is getting a bit worn out
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic family holiday spot with lots of pool options and great restaurant on site. Super close to a supermarket and great facilities in the family suites. Highly recommend for a family stay.
Stayed 14 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was spotless, great family amenities. Our third stay year on year and we will back again next year!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
everything was as expected and friendly staff
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Absolutely loved it!! Pools were great, loved the cafe, room was nice and cool.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation and facilities were amazing. My kids 2 and 4 loved it even though we had rain for 2 days. Transport via shuttle to theme parks was great, there was also good access to public transport and beach
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pools were enjoyable. Kids enjoyed the pools, slides and the onsite craft activities.
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelled with grand daughters and we had a lovely time. One water slide operating while others under repair - girls a little disappointed initially but the one slide was very adequate and they had a ball. Other guests all friendly and kids played together. Thank you
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great pool
Stayed 5 nights in Nov 2025