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Portobello Resort Apartments

3.5 star property

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Exterior
Outdoor pool
Apartment, 2 Bedrooms | Living area
Apartment, 1 Bedroom | Living area
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Kitchen
  • Washer
  • Parking included
  • Free WiFi

Explore the area

View in a map
2607 Gold Coast Highway, Broadbeach, Mermaid Beach, QLD, 4218
  • Place, Pacific Fair Shopping Centre
    ‪2 min walk‬
  • Place, The Star Gold Coast
    ‪12 min walk‬
  • Place, Gold Coast Convention and Exhibition Centre
    ‪14 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪26 min drive‬

Room options

View all photos for Basic Apartment, 1 Bedroom

Basic Apartment, 1 Bedroom | Living area

Basic Apartment, 1 Bedroom

  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Living area

Apartment, 2 Bedrooms

  • City view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds OR 2 Queen Beds
  • Free WiFi

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area

Apartment, 1 Bedroom

  • Garden view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Gold Coast

Located in Gold Coast (Mermaid Beach), Portobello Resort Apartments is a 4-minute walk from Pacific Fair Shopping Centre and 9 minutes by foot from The Star Gold Coast. .This apartment is 0.8 mi (1.3 km) from Gold Coast Convention and Exhibition Centre and 2.4 mi (3.9 km) from SkyPoint Observation Deck.
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What's nearby

  • Pacific Fair Shopping Centre - 2 min walk - 0.1 miles
  • Dracula's Cabaret - 5 min walk - 0.3 miles
  • The Oasis - 10 min walk - 0.6 miles
  • The Star Gold Coast - 12 min walk - 0.7 miles
  • Gold Coast Convention and Exhibition Centre - 14 min walk - 0.8 miles

Getting around

  • Broadbeach South Light Rail Station - 5 min walk
  • Varsity Lakes Station - 16 min drive
  • Coolangatta Airport (OOL) - 26 min drive

Restaurants

  • ‪Outback Steakhouse - ‬8 min walk
  • ‪BiN 232 - ‬7 min walk
  • ‪T2 - ‬8 min walk
  • ‪Sumo Japanese - ‬6 min walk
  • ‪Sushi Natto - ‬8 min walk

About this property

Portobello Resort Apartments

Portobello Resort Apartments offers 9 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to furnished balconies or patios. These individually furnished accommodations have separate sitting areas and include dining tables. Accommodations at this 3.5-star apartment have kitchens with refrigerators, stovetops, microwaves, and separate dining areas.

Bathrooms include bathtubs or showers. This Gold Coast apartment provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 9 individually furnished guestrooms, featuring kitchens with refrigerators and stovetops. Rooms have private furnished balconies or patios. Complimentary wireless internet access is available to keep you connected. Conveniences include separate sitting areas and microwaves, and housekeeping is provided weekly.
Take advantage of recreation opportunities including an outdoor pool and a hot tub. Additional features at this apartment include complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Hot tub
  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Family friendly

  • Crib: AUD 45 per stay

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop
  • Toaster

Dining

  • Dining table

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 30 per night

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Dining table
  • Separate dining area
  • Separate sitting area

Outdoor areas

  • Barbecue grill
  • Furnished balcony/patio
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washing machine

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Iron/ironing board
  • Luggage storage
  • Tour and ticket assistance
  • Weekly housekeeping

Location highlights

  • In a shopping district
  • Near a metro station
  • Near a train station
  • Near the airport
  • Near the sea

Things to do

  • Fishing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby
  • Theme park nearby
  • Whale watching nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 4 floors
  • 9 units
  • Built in 1997
  • Garden
  • Individual furnishings

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and lockbox information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Lockbox, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 30.0 per night
Cribs (infant beds) are available for AUD 45.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay
  • A damage deposit of AUD 200 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: AUD 45.0 per stay
  • Rollaway bed fee: AUD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Portobello Broadbeach
Portobello Resort Apartments
Portobello Resort Apartments Broadbeach
Portobello Resort Apartments Broadbeach, Gold Coast
Portobello Apartments Broadbeach
Portobello Resort Apartments Mermaid Beach
Portobello Apartments Mermaid Beach
Apartment Portobello Resort Apartments Mermaid Beach
Mermaid Beach Portobello Resort Apartments Apartment
Apartment Portobello Resort Apartments
Portobello Apartments
Portobello Apartments Mermaid
Portobello Apartments Mermaid
Portobello Resort Apartments Apartment
Portobello Resort Apartments Mermaid Beach
Portobello Resort Apartments Apartment Mermaid Beach

Portobello Resort Apartments Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 97 out of 221 reviews
Rating 8 - Good. 97 out of 221 reviews
Rating 6 - Okay. 17 out of 221 reviews
Rating 4 - Poor. 7 out of 221 reviews
Rating 2 - Terrible. 3 out of 221 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Joyce and Bill

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very roomy and comfortable, we would stay there again .
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Mariko

Liked: Cleanliness, amenities, property conditions & facilities, communication
All staff are kind and friendly.
Stayed 8 nights in Sep 2025
Verified

8/10 Good

Catherine

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was very clean, safe and a great location. Good value for money
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities, communication
was as per listing, great location.
Stayed 6 nights in Jan 2025
Verified

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was very clean and the staff were very helpful, welcoming and accommodating.
Stayed 3 nights in Oct 2023
Verified

8/10 Good

Anke

Liked: Cleanliness, communication
Management was very accommodating and helpful. The pool and spa was lovely after sports. Location is great between beach and shopping and restaurants. Currently roadworks during the night are very noisy and disturbing.
Stayed 10 nights in Sep 2025
Verified

10/10 Excellent

andrina

Liked: Cleanliness, amenities, property conditions & facilities, communication
I had an absolutely lovely stay, property was lovely and clean. Pool and spa were awesome and such a convenient location. ⭐️⭐️⭐️⭐️⭐️
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Christine and Phil

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property central to all our needs.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely property managers, friendly and helpful. Apartment was perfect for what we needed. Pool was amazing, beds comfortable, room clean and easy parking. Loved our stay, if we come back again to the gold coast we will stay here again. Thanks very much
Verified

10/10 Excellent

Giacinto

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a relaxed and confortable stay at Portobello. The Property Managers were excellent and eager to help with any request. The unit itself was clean and easy to access. It is extremely close to Transport options and Pacific Fair shopping centre.
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities, communication
We spent two weeks in a lovely two bedroom apartment. Managers Marty and Dorelle, were outstanding hosts, extremely helpful and accommodating. The apartment was clean with everything we required. Pool was warm and well maintained. Close to the beach, Pacific Fair and dozens of restaurants. We will be returning next time we are on the Gold Coast. Highly recommend accomodation!
Stayed 14 nights in Jan 2025
Verified

8/10 Good

Martin

Liked: Cleanliness, amenities, property conditions & facilities, communication
The apartment was great clean and renovated. The pool was clean and the spa warm 😎. There are two construction site close to the property so don't expect a sleep in.
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

David Lee

Liked: Cleanliness, amenities, property conditions & facilities, communication
Marty was very nice and helpful will stay again in the future thanks for everything. Regards Olivia
Stayed 6 nights in Aug 2024
Verified

6/10 Okay

Cheryl

Disliked: Property conditions & facilities, communication
Dishwasher, tv in bedroom not working. A bit of maintenance would help
Stayed 8 nights in Aug 2025
Verified

6/10 Okay

mohamed

Liked: Cleanliness, room comfort, communication

nice place, but no internet

I was on a business trip. The internet was not working, despite there was a modem, but no internet signal when I connected to the wifi. Please fix this issue
Stayed 3 nights in May 2025
Verified

8/10 Good

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Hair dryer needed an Australian adaptor, not found in the apartment. Otherwise, accommodation was fine.
Stayed 2 nights in Jan 2025
Verified

6/10 Okay

mohamed

Liked: Cleanliness, room comfort, communication
No internet in the property despite the modern is working.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

william

Liked: Amenities, property conditions & facilities, communication
All ok
Stayed 5 nights in Dec 2022
Verified

4/10 Poor

Morgan

Liked: Amenities, communication
Disliked: Cleanliness
I pulled out the sofa bed in the living room because that was the only room with AC and there were stains All over the bed. I was so grossed out I just slept in the bedroom and dealt with the heat. I dropped something on the floor in the bedroom and it rolled under the bed, I looked under the bed for it and there was another guests dirty clothes under there. Definitely not a clean room. The area of the hotel was great but I don’t think I’d stay here again. I didn’t feel like the room was clean.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Suffien

Liked: Cleanliness, amenities, communication
Portobello was so conveniently close to Pacific Fair, with supermarkets, restaurants and even a gym for me to use while visiting. It was also really a nice 15 min walk to the convention centre, where I can stop by a number of cafes to get my caffeine fix beforehand! The room itself is a little worn down, and could do with a revamp but otherwise it was comfortable.
Stayed 7 nights in May 2022
Verified

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, communication
Great location very comfortable apartment. 5 min to Beach, 5 min to PAC Fair easy walk to Broadbeach shops. Really enjoyed our stay
Stayed 3 nights in Feb 2022
Verified

8/10 Good

Sharon

Liked: Cleanliness, amenities, property conditions & facilities, communication
Managers were very helpful, great location, unit was small but had everything we needed. The unit was surprisingly quiet given its proximity to the Pacific Highway
Stayed 3 nights in Sep 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had just a short stay but really enjoyed it, the location was very good and we would definitely stay there again.
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing! Staff were helpful and friendly, room was well decorated and clean, swimming pool and jacuzzi was also clean and great to relax in. Whole place was quiet and we really enjoyed our stay! 😁
Stayed 1 night in Feb 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, communication
Thank you for our stay. The location is good, close to the beach and Pacific Fair, easy to get to and easy to park in. The property was very clean but there was a few minor maintenance issues with the property, the door to the upstairs shower would not close and the toilet upstairs needed jiggling to get the cistern to refill. Other than that it was a very pleasant stay, the communication and greeting from the staff was excellent and the pool nice.
Stayed 2 nights in Jan 2021