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DoubleTree Resort by Hilton Hotel Penang

Property class: 4

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Photo gallery for DoubleTree Resort by Hilton Hotel Penang

Presidential Suite, 1 King Bed, Terrace | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Creator video
Exterior
View from room
In-room safe, desk, laptop workspace, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
$79
$71 nightly
$79 total
Total with taxes and fees
May 5 - May 6

Explore the area

View in a map
56 Jalan Low Yat, Batu Ferringhi, George Town, Penang, 11100
  • Place, TeddyVille Museum
    ‪1 min walk‬
  • Place, Miami Beach
    ‪5 min walk‬
  • Place, Batu Ferringhi Beach
    ‪16 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪36 min drive‬

Room options

View all photos for Deluxe King Room With Balcony High Floor

In-room safe, desk, laptop workspace, blackout drapes

Deluxe King Room With Balcony High Floor

  • Sleeps 2

View all photos for Room, 1 King Bed (Guest)

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed (Guest)

9.0 out of 10
Wonderful
(2 reviews)
  • Hill view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room (Guest)

In-room safe, desk, laptop workspace, blackout drapes

Twin Room (Guest)

8.0 out of 10
Very good
(3 reviews)
  • Hill view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for King, Deluxe Room, Balcony

In-room safe, desk, laptop workspace, blackout drapes

King, Deluxe Room, Balcony

7.0 out of 10
Good
(4 reviews)
  • Hill view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for King, Premier Room, Balcony, Sea View

In-room safe, desk, laptop workspace, blackout drapes

King, Premier Room, Balcony, Sea View

7.6 out of 10
Good
(4 reviews)
  • Ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for King, Suite, 1 Bedroom, Balcony

40-inch flat-screen TV with satellite channels, TV, iPod dock

King, Suite, 1 Bedroom, Balcony

  • Hill view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for King, Suite, 1 Bedroom, Balcony, Sea View

40-inch flat-screen TV with satellite channels, TV, iPod dock

King, Suite, 1 Bedroom, Balcony, Sea View

  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for King, Suite, Terrace, Sea View

King, Suite, Terrace, Sea View | Living area | 40-inch flat-screen TV with satellite channels, TV, iPod dock

King, Suite, Terrace, Sea View

8.0 out of 10
Very good
(4 reviews)
  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Terrace, Sea View

Family Suite, 2 Bedrooms, Terrace, Sea View | Living area | 40-inch flat-screen TV with satellite channels, TV, iPod dock

Family Suite, 2 Bedrooms, Terrace, Sea View

  • Ocean view
  • 1076 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

View all photos for King, Room, Accessible

In-room safe, desk, laptop workspace, blackout drapes

King, Room, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • Hill view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Balcony

In-room safe, desk, laptop workspace, blackout drapes

Family Room, 2 Bedrooms, Balcony

8.0 out of 10
Very good
(11 reviews)
  • Hill view
  • 689 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Terrace

Presidential Suite, 1 King Bed, Terrace | Living area | 40-inch flat-screen TV with satellite channels, TV, iPod dock

Presidential Suite, 1 King Bed, Terrace

  • Ocean view
  • 1927 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (High Floor)

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed (High Floor)

8.4 out of 10
Very good
(5 reviews)
  • Hill view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Guest Room

In-room safe, desk, laptop workspace, blackout drapes

Guest Room

  • Sleeps 2

View all photos for Accessible King Room

In-room safe, desk, laptop workspace, blackout drapes

Accessible King Room

  • Sleeps 2

View all photos for Deluxe Room, 2 Twin Beds

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 2 Twin Beds

9.0 out of 10
Wonderful
(2 reviews)
  • Hill view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe King Room With Balcony

In-room safe, desk, laptop workspace, blackout drapes

Deluxe King Room With Balcony

  • Sleeps 2

View all photos for One-Bedroom Suite,Sea View,1 King,Balcony

In-room safe, desk, laptop workspace, blackout drapes

One-Bedroom Suite,Sea View,1 King,Balcony

  • Sleeps 2

View all photos for One Bedroom Suite King-Balcony

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Suite King-Balcony

  • Sleeps 2

View all photos for Twin Deluxe High Floor With Sofa Bed

In-room safe, desk, laptop workspace, blackout drapes

Twin Deluxe High Floor With Sofa Bed

  • Sleeps 2

View all photos for Premier King Room With Sea View And Balcony

In-room safe, desk, laptop workspace, blackout drapes

Premier King Room With Sea View And Balcony

  • Sleeps 2

View all photos for Two Bedrooms Family Suite With Sea View And Terrace

In-room safe, desk, laptop workspace, blackout drapes

Two Bedrooms Family Suite With Sea View And Terrace

  • Sleeps 4

View all photos for King Terrace Suite With Sea View

In-room safe, desk, laptop workspace, blackout drapes

King Terrace Suite With Sea View

  • Sleeps 2

View all photos for Presidential Suite With Terrace

In-room safe, desk, laptop workspace, blackout drapes

Presidential Suite With Terrace

  • Sleeps 4

View all photos for King Guest Room

In-room safe, desk, laptop workspace, blackout drapes

King Guest Room

  • Sleeps 2

View all photos for Twin Guest Room

In-room safe, desk, laptop workspace, blackout drapes

Twin Guest Room

  • Sleeps 2

View all photos for Two Bedroom Family Room With Balcony

In-room safe, desk, laptop workspace, blackout drapes

Two Bedroom Family Room With Balcony

  • Sleeps 5

Similar properties

Outdoor dining
Shangri-La Golden Sands, Penang
Batu Ferringhi
  • Pool
  • Kids pool
  • Waterslide
  • Parking included
4.1 out of 5, Very Good, 1,002 reviews
$104 nightly
The price is $115
May 17 - May 18
Total with taxes and fees
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About the neighborhood

George Town

With a stay at DoubleTree Resort by Hilton Hotel Penang in George Town (Batu Ferringhi), you'll be a 1-minute drive from TeddyVille Museum and 7 minutes from Ferringgi Beach. .This beach resort is 4.6 mi (7.3 km) from Gurney Drive and 5 mi (8.1 km) from Gurney Plaza.
View more Resorts in George TownOpens in a new window

What's nearby

  • TeddyVille Museum - 1 min walk - 0.0 miles
  • Miami Beach - 5 min walk - 0.3 miles
  • Batu Ferringhi Beach - 16 min walk - 0.9 miles
  • PKSA Penang Water Sports Centre - 3 min drive - 1.2 miles
  • Tanjung Bungah Beach - 3 min drive - 1.5 miles

Getting around

  • Penang Sentral - 48 min drive
  • Penang Intl. Airport (PEN) - 48 min drive

Restaurants

  • ‪Kedai Makanan Lidiana - ‬2 min drive
  • ‪Mee Udangmamu Misai - ‬3 min drive
  • ‪Axis Lounge - ‬2 min walk
  • ‪Biru Biru On The Island - ‬16 min walk
  • ‪Spice Market Café - ‬3 min drive

About this property

DoubleTree Resort by Hilton Hotel Penang

DoubleTree Resort by Hilton Hotel Penang offers 316 accommodations with laptop-compatible safes and complimentary bottled water. A pillow menu is available. 40-inch flat-screen televisions come with premium satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers.

This George Town resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and facials.
Make yourself at home in one of the 316 guestrooms featuring refrigerators and iPod docking stations. Wired and wireless internet access is complimentary, while 40-inch flat-screen televisions with satellite programming provide entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with onsite massages and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools and a fitness center. Additional features at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Makan Kitchen, a restaurant where you can take in the garden view, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in George Town? This resort has 4960 square feet (461 square meters) of space consisting of a conference center and 5 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Makan Kitchen - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
The Foodstore - This coffee shop specializes in local cuisine and serves light fare only. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle
  • Free covered self parking on site
  • Valet parking on site (MYR 30 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 68 for adults and MYR 34 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Axis Lounge
  • Makan Kitchen
  • The Foodstore

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Gym
  • Playground

Family friendly

  • 2 outdoor pools
  • Baby bath
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference center (4,960 square feet of space)

Outdoors

  • Direct access to the beach
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 1988
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable/satellite channels
  • iPod dock
  • MP3 dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 140.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 68.00 for adults and MYR 34.00 for children
  • Valet parking fee: MYR 30 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 140.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

DoubleTree Resort Hilton Hotel Penang George Town
Doubletree By Hilton Penang
DoubleTree Resort by Hilton Hotel Penang Resort
DoubleTree Resort by Hilton Hotel Penang George Town
DoubleTree Resort by Hilton Hotel Penang Resort George Town

DoubleTree Resort by Hilton Hotel Penang Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 411 out of 916 reviews
Rating 8 - Good. 327 out of 916 reviews
Rating 6 - Okay. 92 out of 916 reviews
Rating 4 - Poor. 55 out of 916 reviews
Rating 2 - Terrible. 31 out of 916 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Neil

Traveled with family and small children
Liked: Cleanliness
Room felt dark and decor felt old and dated. Beds were comfortable. There was a damp, musty smell and the surfaces felt damp. Room should be clean, dry and fresh. Staff were professional.
Stayed 2 nights in Jan 2026

8/10 Good

Sharfaaz

Liked: Cleanliness, staff & service, amenities
👍
Stayed 3 nights in Jan 2026

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really nice, modern hotel with relaxed feel. Room with balcony and sea view was very comfortable. The staff were super friendly and helpful without being overhearing. Would definitely stay here again
View from treadmill in hotel gym
Stayed 5 nights in Jan 2026

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spotless rooms, with wonderful views. The staff were lovely, friendly and knowledgeable with tips on places to visit. Food is fantastic also. Highly recommended.
Stayed 4 nights in Jan 2026

10/10 Excellent

Jeannie Siew Eng

Stayed 4 nights in Jan 2026

10/10 Excellent

Jacob

Stayed 3 nights in Jan 2026

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and the breakfast was excellent.
Stayed 6 nights in Jan 2026

4/10 Poor

Hon Meng

Traveled with family
Disliked: Cleanliness, amenities
No replacement of used bathing & washing lotions. Room air con noisy. Noise isolation in room was poor.
Stayed 4 nights in Jan 2026

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so very kind and helpful! I always enjoy my stay!
Stayed 2 nights in Dec 2025

10/10 Excellent

Aris, Shah Alam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Breakfast and Friendly staff
Stayed 3 nights in Dec 2025

6/10 Okay

Wonki

Stayed 3 nights in Dec 2025

6/10 Okay

Pandacid

Stayed 2 nights in Dec 2025

10/10 Excellent

Por

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2025

8/10 Good

Zi Qing

Traveled with family
Liked: Amenities, property conditions & facilities
Room was spacious but had a mirror facing the bed which is unpleasant Room floors can be cleaner as its not clean enough to be barefoot The bathroom deaigns were a bit inconvenient where water will splash everything Staffs were very friendly and helpful, the free cookie was nice The breakfast buffet was average but had a lot of selections
Stayed 1 night in Dec 2025

10/10 Excellent

Hayden

Stayed 1 night in Dec 2025

8/10 Good

Janak

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stay was good but the room Key was not working and it cause inconvenience. Wherever I go out the door won’t work and have to wait for security to help
Stayed 2 nights in Nov 2025

8/10 Good

Han

Stayed 1 night in Nov 2025

10/10 Excellent

Amina

Stayed 2 nights in Nov 2025

8/10 Good

Han Yang

Traveled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff (especially those in the restaurant), our stay were very good except the gym condition as the clean-up schedule doesn't seem to be keeping up and our time in the gym were always without towels.
Stayed 3 nights in Nov 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
All staff are excellent. We had a lovely stay here for three nights. Food is really very good with much choice. If we are in Penang we will definitely come here again.
Stayed 3 nights in Nov 2025

2/10 Terrible

Allan

Disliked: Cleanliness, staff & service, amenities
Information provided was extremely misleading. Quality was so bad that it should never be recommended to your hotels.com customers at all. No hot water, even faucet was broken, dirty bathroom, yellowish tower with smell, everything else were deteriorating. Customer service was equally poor.
Stayed 2 nights in Oct 2025

8/10 Good

Yi Le

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast too much carbohydrates, less protein option.
Stayed 2 nights in Oct 2025

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Double Tree is a quiet and clean property with great staff located just a short 10 min drive from the busier Natu Ferringhi area. This is a great property for families with children and there are family rooms (connecting doors) available. There is a small beach across from the hotel that is quiet but suitable for beach activities.
Stayed 3 nights in Sep 2025

10/10 Excellent

Dwayne Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful location
Stayed 7 nights in Sep 2025

4/10 Poor

Hamish

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

A really mixed experience!

We booked a family stay for six people at the DoubleTree Penang and, while there were some positives, our overall experience was disappointing. Positives: • The complimentary family dinner offered after the first night’s incident was thoughtful and much appreciated. • Staff were polite in their written replies and eventually tried to follow up by phone. Concerns: • Despite booking for six, we arrived to find only there were less towels, amenities and the sofa bed in our room had not been made up. • We raised these issues with the front desk on the first day, yet they were still not resolved the following morning. • Because our “actual rooms” were not ready after the first night’s incident, we had to pack and unpack more than once. This took away valuable time from our short family trip. • When we expressed our disappointment, the initial response felt generic and failed to address the inconvenience. Only after we pushed again did the team ask what they could do to help. The staff eventually reached out and asked how they might improve our stay, but the repeated delays and the need for us to chase basic standards left a lasting negative impression. Overall, while individual staff members were courteous, the service and attention to detail fell well below the level we expected from a DoubleTree property. We hope management reviews their processes so future guests don’t have to go through similar disruptions.
Stayed 7 nights in Aug 2025