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Aparthotel

Citadines Connect Bertam Georgetown Penang

3.0 star property

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Photo gallery for Citadines Connect Bertam Georgetown Penang

Outdoor pool
Front of property
Restaurant
Premier Double Room | In-room safe, desk, laptop workspace, free WiFi
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
$116
$105 nightly
$116 total
Total with taxes and fees
Apr 28 - Apr 29

Explore the area

View in a map
428, Jalan Penang, Georgetown, George Town, Pulau Pinang, 10000
  • Place, KOMTAR
    ‪2 min walk‬
  • Place, 1st Avenue Mall
    ‪5 min walk‬
  • Place, Georgetown UNESCO Historic Site
    ‪12 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪20 min drive‬

Room options

View all photos for Studio, 2 Twin Beds

Studio, 2 Twin Beds | In-room safe, desk, laptop workspace, free WiFi

Studio, 2 Twin Beds

  • City view
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Studio, 1 King Bed

Premier Studio, 1 King Bed | In-room safe, desk, laptop workspace, free WiFi

Premier Studio, 1 King Bed

  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Studio, 2 Twin Beds

Premier Studio, 2 Twin Beds | In-room safe, desk, laptop workspace, free WiFi

Premier Studio, 2 Twin Beds

  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Suite

Premier Suite | In-room safe, desk, laptop workspace, free WiFi

Premier Suite

  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Double Room

Premier Double Room | In-room safe, desk, laptop workspace, free WiFi

Premier Double Room

  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Premier Apartment, 2 Bedrooms

Premier Apartment, 2 Bedrooms | In-room safe, desk, laptop workspace, free WiFi

Premier Apartment, 2 Bedrooms

  • City view
  • 431 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Studio Twin Windowless

In-room safe, desk, laptop workspace, free WiFi

Studio Twin Windowless

  • Sleeps 2

View all photos for Studio Premier Twin

In-room safe, desk, laptop workspace, free WiFi

Studio Premier Twin

  • Sleeps 2

View all photos for Studio Premier King

In-room safe, desk, laptop workspace, free WiFi

Studio Premier King

  • Sleeps 2

View all photos for Studio Premier Suite

In-room safe, desk, laptop workspace, free WiFi

Studio Premier Suite

  • Sleeps 2

View all photos for Two-Bedroom Premier

In-room safe, desk, laptop workspace, free WiFi

Two-Bedroom Premier

  • Sleeps 4

View all photos for Premier Room Double

Interior

Premier Room Double

  • Sleeps 3

About the neighborhood

George Town

A stay at Citadines Connect Bertam Georgetown Penang places you in the heart of George Town, a short 4-minute walk from KOMTAR and within 3 minutes by car from Gurney Drive. .This aparthotel is 2.7 mi (4.4 km) from Gurney Plaza and 7 mi (11.2 km) from Queensbay Mall.
View more Aparthotels in George TownOpens in a new window

What's nearby

  • KOMTAR - 2 min walk - 0.1 miles
  • 1st Avenue Mall - 5 min walk - 0.3 miles
  • Pasar Chowrasta - 7 min walk - 0.4 miles
  • Chit Tiau Lor Ban San - 10 min walk - 0.6 miles
  • Georgetown UNESCO Historic Site - 12 min walk - 0.7 miles

Getting around

  • Penang Sentral - 29 min drive
  • Penang Intl. Airport (PEN) - 29 min drive

Restaurants

  • ‪chong charcoal seafood char koay teow 碳烧海鲜炒粿條 - ‬2 min walk
  • ‪Restoran Zim Sum 点心之家 - ‬1 min walk
  • ‪No 5, Seafood Char Koay Teow (梁少爺5號炒粿條） - ‬1 min walk
  • ‪Lily's Vegetarian Kitchen (欣莉素餐馆) - ‬4 min walk
  • ‪Osmanthus HK Dessert House Cafe - ‬2 min walk

About this property

Citadines Connect Bertam Georgetown Penang

Citadines Connect Bertam Georgetown Penang offers 70 air-conditioned accommodations with safes and slippers. 40-inch flat-screen televisions come with satellite channels. Bathrooms include showers, bidets, and hair dryers.

This George Town aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 70 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature bidets and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Be sure to enjoy recreational amenities, including an outdoor pool, a 24-hour fitness center, and bicycles to rent.
Enjoy a meal at the restaurant or snacks in the aparthotel's coffee shop/cafe. Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and an elevator.
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Citadines Connect Bertam Georgetown Penang has a restaurant on site.

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Electric kettle
  • Tea bags/instant coffee
  • Water dispenser

Dining

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: MYR 88 for adults and MYR 38 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bidet
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels

Outdoor areas

  • Outdoor entertainment area

Work spaces

  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • 2 pets total (up to 22 lbs per pet)
  • Fee: MYR 1,000 per pet per night

Suitability/Accessibility

  • Elevator (36 inch wide door)
  • Hardwood flooring in room
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Daily housekeeping
  • Multilingual staff
  • Safe

Location highlights

  • In a business district
  • In the city center
  • Near a metro station

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Shopping mall

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 100% renewable energy
  • 2 buildings
  • 2 floors
  • 70 units
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Bicycle rentals
  • Built in 2025
  • Double-glazed windows
  • Energy-saving switches in guestrooms
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Water dispenser usage encouraged
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MYR 1000 per pet (varies based on length of stay)
Welcoming dogs and cats only
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 88 for adults and MYR 38 for children
  • Pet fee: MYR 1000 per pet (varies based on length of stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

Property is also known as

Citadines Connect Bertam Georgetown Penang Aparthotel
Citadines Connect Bertam Georgetown Penang George Town

Citadines Connect Bertam Georgetown Penang Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 7 out of 9 reviews
Rating 8 - Good. 1 out of 9 reviews
Rating 6 - Okay. 0 out of 9 reviews
Rating 4 - Poor. 1 out of 9 reviews
Rating 2 - Terrible. 0 out of 9 reviews

9.6/10

Cleanliness

9.4/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

James

Traveled with family
Liked: Cleanliness
The staff were really friendly and helpful, we arrived super early and the hotel front desk lady let us into our room around 12:00 - usually it's 3:00 before you can check in. Room was very big for a family of 4 and area is right in the centre of George town.
Stayed 3 nights in Apr 2026

8/10 Good

H

Liked: Cleanliness
Stayed 2 nights in Jan 2026

10/10 Excellent

ELLIOT

Liked: Cleanliness
Room was excellent - clean and cosy. Overall service very friendly and the location is brilliant.
Stayed 3 nights in Jan 2026

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, amenities
Clean room, great location
Stayed 3 nights in Dec 2025

10/10 Excellent

Shawaal

Traveled with family
Liked: Cleanliness, amenities
Luxurious room and furnishings. Lovely amenities.
Stayed 4 nights in Dec 2025

10/10 Excellent

Betsy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the clean, brand new property during our visit to Penang. It was a last minute change because of the location and it turned out we made the right choice. Everything was perfect from checking in to checking out. Service was excellent, every staff greeted us with smiles and was helpful. Loved the coffee in the lobby and the scent of the shampoo and body wash (wished I can purchase a set home.) They even provided us umbrellas on the rainy days. Definitely would recommend this property to family and friends.
Stayed 3 nights in Nov 2025

4/10 Poor

Chee Hong

Liked: Cleanliness
First time I got into a hotel without parking, don't even fill up your water and location so inconvenient. Next to a local karaoke and the sound proof is so bad I can hear every single vocal. Good is staff is exceptionally patience to assist and breakfast has healthy options.
Stayed 1 night in Apr 2026

10/10 Excellent

Kristina

Liked: Cleanliness, amenities
Fantastiska frukostar, vänlig och hjälpsam personal. Ett av de bästa hotellen jag bott på. Poolen är liten men man är ju oftast inte i George Town för att vara på hotellet.
Stayed 10 nights in Jan 2026

10/10 Excellent

Ti-Ming

Traveled with family
Liked: Cleanliness, amenities
Room is very clean, and thank the staff for their
Stayed 4 nights in Jan 2026