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River Terrace Resort & Convention Center

3.5 star property

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Photo gallery for River Terrace Resort & Convention Center

Lobby sitting area
Reception
Exterior
Outdoor pool
Signature Room - 2 Queen Beds River View | In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
$104
$92 nightly
$104 total
Total with taxes and fees
Mar 9 - Mar 10

Explore the area

View in a map
240 River Road, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪4 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪5 min walk‬
  • Place, Anakeesta
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

8.2 out of 10
Very good
(44 reviews)
  • 252 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(43 reviews)
  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

Balcony view

Signature Loft, 1 King Bed with Sofa bed, River View

7.8 out of 10
Good
(6 reviews)
  • River view
  • 600 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed, River View

Balcony view

Signature Room, 1 King Bed, River View

8.8 out of 10
Excellent
(15 reviews)
  • River view
  • 192 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room - 1 King Bed

Signature Room - 1 King Bed | Balcony

Signature Room - 1 King Bed

  • 192 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room - 2 Queen Beds River View

Signature Room - 2 Queen Beds River View | Balcony view

Signature Room - 2 Queen Beds River View

8.0 out of 10
Very good
(7 reviews)
  • River view
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room - 2 Queen Beds

Signature Room - 2 Queen Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Signature Room - 2 Queen Beds

7.4 out of 10
Good
(13 reviews)
  • 252 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View | Balcony view

Room, 2 Queen Beds, River View

8.6 out of 10
Excellent
(21 reviews)
  • River view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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Total with taxes and fees
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About the neighborhood

Gatlinburg

With a stay at River Terrace Resort & Convention Center in Gatlinburg (Downtown Gatlinburg), you'll be a 4-minute walk from Ripley's Aquarium of the Smokies and 15 minutes by foot from Great Smoky Mountains National Park. .This resort is 0.3 mi (0.5 km) from Anakeesta and 0.3 mi (0.5 km) from Gatlinburg SkyPark.
View more Resorts in GatlinburgOpens in a new window

What's nearby

  • Gatlinburg SkyPark - 4 min walk - 0.3 miles
  • Gatlinburg Space Needle - 4 min walk - 0.3 miles
  • Ripley's Aquarium of the Smokies - 5 min walk - 0.3 miles
  • Gatlinburg Convention Center - 6 min walk - 0.4 miles
  • Anakeesta - 6 min walk - 0.4 miles

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Sugarlands Distilling Co. - ‬6 min walk
  • ‪Puckers Sports Bar - ‬6 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬5 min walk
  • ‪Tennessee Cider Company - ‬4 min walk
  • ‪Subway - ‬4 min walk

About this property

River Terrace Resort & Convention Center

River Terrace Resort & Convention Center offers 205 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with hydromassage showerheads, and hair dryers. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 205 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this resort include gift shops/newsstands, a banquet hall, and a vending machine.
A complimentary on-the-go breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Event facilities at this resort consist of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary on-the-go breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 7 buildings
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

River Terrace Resort & Convention Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 410 out of 1003 reviews
Rating 8 - Good. 244 out of 1003 reviews
Rating 6 - Okay. 155 out of 1003 reviews
Rating 4 - Poor. 112 out of 1003 reviews
Rating 2 - Terrible. 82 out of 1003 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Denise

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Sep 2025

4/10 Poor

David

Traveled with family
Disliked: Amenities, property conditions & facilities
Staff were the single stars of the place. 1st floor bathroom smelled like urine. Light switches that didn't work. 3 legged microwave. Gas fireplace only worked 1/2 of the time. Old!
Stayed 2 nights in Dec 2025

6/10 Okay

jason

Very outdated. They were double booked and we got a supposed upgrade to which our daughter slept on a sorry excuse for a pull out sofa.
Stayed 2 nights in Nov 2025

4/10 Poor

Stacy

Traveled with family
Liked: Staff & service
Disliked: Amenities
For $200 a night, we expected more. The curtains were stained, the tub enamel was chipped in several places, there was jewelry from a previous occupant under the sink, and the walls were paper thin. Our neighbors arrived shortly after us, also less than pleased, and we heard every word for our entire stay. Including bathroom habits. We were given one washcloth for two adults, three towels, and a bath mat. At check in we were offered a hot breakfast with discounted attraction tickets or a visa gift card if we “just visited a room at the main resort in case we would want to stay there next time”- a clear time share ploy. Just generally not the experience we expected based on other reviews.
Stayed 2 nights in Dec 2025

8/10 Good

Felice

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The room was clean. But the bathroom not so much. The toilet had urine all over the lid and there was hair un the sink and tub
Stayed 3 nights in Dec 2025

6/10 Okay

Justin

Stayed 2 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Everything great, we've stayed here 4 times and will be coming back
Stayed 3 nights in Dec 2025

6/10 Okay

Crystal

Stayed 2 nights in Nov 2025

2/10 Terrible

Glenda

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Room smell like onios, room beside had a dog that was barking and would not shut up. There were a bunch off kids playing outside been loud and hitting cars parked there with a ball. There were no more rooms so we left at midnight.
Stayed 2 nights in Nov 2025

6/10 Okay

Jeff

Liked: Cleanliness, staff & service, amenities
Room was great. Staff was great. Enjoyed our stay.
Stayed 2 nights in Nov 2025

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Oct 2025

8/10 Good

Antonina

Business traveler
Liked: Cleanliness, staff & service, amenities
The room was clean, old building
Stayed 5 nights in Sep 2025

6/10 Okay

Marshall Edward

Traveled with family and small children
Disliked: Property conditions & facilities
The good abt the room and hotel was the location and the river view. The bad was having to kill a bug crawling on the ceiling and cobwebs hanging from the ceiling. The rooms definitely need to be remodeled.
Stayed 2 nights in Nov 2025

2/10 Terrible

Scott

Disliked: Cleanliness, amenities
The rooms were not as advertised in pictures. We were given the wrong room to begin with, when we entered the room there was a dead bug on the bed. We then got reassigned to what was to be our room we booked and it was supposed to be one of their renovated room, which was not the cased. The room was very dated and the tub was dirty among so many other issues. There is a door in between rooms and the neighbors were so loud we took an audio recording from across our room and took several complaints to the front desk. We ended up packing our vehicle that same night and left. Will keep posted on any and all refunds we requested and expect.
Stayed 3 nights in Nov 2025

6/10 Okay

John , Sandi

Traveled with partner
The rooms are dated and need some refurbishing. The parking garage leaks terribly. The heater at the lower level is up to high to see the control knobs.
Stayed 4 nights in Nov 2025

4/10 Poor

Joseph, Spartanburg

Stayed 2 nights in Nov 2025

2/10 Terrible

Giselle

Disliked: Cleanliness, staff & service
Rooms
Stayed 3 nights in Nov 2025

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except for the internet connection. The wi-fi is weak.
Stayed 2 nights in Nov 2025

6/10 Okay

Kristi

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff was more than courteous. Room was as depicted online. Accommodations were clean and in good condition.
Stayed 1 night in Nov 2025

6/10 Okay

Robert

Stayed 4 nights in Oct 2025

10/10 Excellent

Amber

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms were great!
Stayed 2 nights in Sep 2025

10/10 Excellent

Jeremy

Stayed 1 night in Nov 2025

10/10 Excellent

Angela

Liked: Staff & service, room comfort
It was a nice break for us, a short getaway. Our room needed updated. The rug had major staining but seemed cleaned. Tub was in bad shape. Service at the front desk was friendly and thorough. Don't but me with future lodging sales when i walk in the door though, calling or concierge.
Stayed 3 nights in Nov 2025

10/10 Excellent

Eva

Stayed 4 nights in Nov 2025

8/10 Good

Angela, Pace

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the old part. It was clean though. Very comfortable.
Stayed 2 nights in Sep 2025