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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

A hotel room with two beds, a TV, a desk, and a stone fireplace.
A modern kitchen with wooden cabinets, a granite countertop, and stainless steel appliances including a coffee maker, microwave, and toaster.
A multi-story hotel with a stone facade, a glass-walled lobby, and a river running alongside.
A living room with a fireplace, a television, a blue sofa, a glass coffee table, and a large window with sheer curtains.
A hotel room with a large bed, a sofa, a TV, and a dining area with a table and chairs.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Business services
The current price is $78
$69 nightly
$78 total
Total with taxes and fees
Jul 20 - Jul 21

Explore the area

View in a map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Ober Gatlinburg Aerial Tramway
    ‪6 min walk‬
  • Place, Gatlinburg SkyPark
    ‪14 min walk‬
  • Place, Gatlinburg Space Needle
    ‪15 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for 1 King Bed, Non-Smoking, River View

A hotel room with a bed, a chair, a nightstand, a lamp, and a framed picture on the wall.

1 King Bed, Non-Smoking, River View

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 2 Queen Beds, Non-Smoking, River View

A hotel room with two beds, a desk, and a chair.

2 Queen Beds, Non-Smoking, River View

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Accessible - 1 King

A hotel room with a bed, a chair, a nightstand, a lamp, and a framed picture on the wall.

Accessible - 1 King

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

A hotel room with two beds, a desk, a chair, a mirror, and a wardrobe.

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(111 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

A modern hotel room with a sofa, two beds, a desk, and a television.

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(55 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

A hotel room with a bed, a chair, a nightstand, a lamp, and a picture on the wall.

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

A hotel room with a bed, a sofa, a desk, and a TV.

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Balcony, River View

A hotel room with a bed, a chair, a nightstand, a lamp, and a picture on the wall.

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

A hotel room with a large bed, a desk, and a chair. There is a window with curtains, and a balcony is visible through the window.

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(50 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

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  • Breakfast included
  • Parking included
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$84 nightly
The price is $95
Aug 9 - Aug 10
Total with taxes and fees
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About the neighborhood

Gatlinburg

Located in Gatlinburg (Downtown Gatlinburg), SureStay Plus Hotel by Best Western Gatlinburg is within a 15-minute walk of Gatlinburg Space Needle and Gatlinburg SkyPark. .This hotel is 1 mi (1.6 km) from Ripley's Aquarium of the Smokies and 2.8 mi (4.5 km) from Ober Mountain.

What's nearby

  • Ober Gatlinburg Aerial Tramway - 6 min walk - 0.4 miles
  • Gatlinburg SkyPark - 14 min walk - 0.8 miles
  • Gatlinburg Convention Center - 14 min walk - 0.8 miles
  • Gatlinburg Space Needle - 15 min walk - 0.8 miles
  • Ripley's Aquarium of the Smokies - 3 min drive - 1.3 miles

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Myron Mixon Bbq Co - ‬12 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Make yourself at home in one of the 52 air-conditioned rooms featuring microwaves and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, a 24-hour front desk, and an elevator. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 609 out of 1187 reviews
Rating 8 - Good. 293 out of 1187 reviews
Rating 6 - Okay. 149 out of 1187 reviews
Rating 4 - Poor. 63 out of 1187 reviews
Rating 2 - Terrible. 73 out of 1187 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

LeahAnne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed 2nights but will definitely consider staying here again. Very clean and wonderful location!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service
Clean room, great staff, loved the location
Stayed 1 night in Feb 2026
Verified

8/10 Good

Donald

Liked: Cleanliness, amenities, property conditions & facilities
Would stay there again
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are always clean, staff is friendly and accommodating..I always enjoy staying here.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Deja

Liked: Staff & service
Room was clean, great area to stay and you can walk to a lot of places within the area. Parking was good, inside of the room was nice & looks more up to date.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities
All around great place and location.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Short walk to the strip but far enough away it was quiet. Front desk staff was very nice and helpful. Room was very clean and newly updated. The balcony overlooking the water was nice and relaxing.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Rooms always clean, staff friendly
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Bethany

Liked: Cleanliness
Stay for a whole week and everything was good.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. The room was spacious and very nice. The bed was really comfortable. Staff was nice. Breakfast was good.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the everything. The room was remodeled and very comfortable. Location and balcony was very nice. The value was great. Surprised how nice it was for the price. Would stay there again and again.
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Have meat choices at breakfast and gravy
Stayed 2 nights in Apr 2026
Verified

6/10 Okay

Sierra

The staff was very nice.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything about our stay will definitely stay again
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Demetria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything wS clean znd everyone was friendly
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Renita

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was older, room could use some upgrades but was clean and in decent condition. Great location, walkable to every thing, very friendly staff! Great room prices for off season, would come back!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities
Great
Stayed 1 night in Apr 2026
Verified

8/10 Good

Randi

Liked: Cleanliness, staff & service, property conditions & facilities
It was in a good location and was one of the biggest hotel rooms I’ve ever booked. The bathroom & shower was nice and big. The only bad thing I have to say is the beds were as hard as a rock.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Limited breakoand parking was ok
Stayed 2 nights in Apr 2026
Verified

8/10 Good

samira

Liked: Cleanliness, staff & service
Nice hotel , convenient, walkable.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Luis

Liked: Cleanliness, staff & service
Safe place, clean bedrooms, very good breakfast
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
A little off the main strip but not too far for the price!
Stayed 3 nights in Nov 2025