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MainStay Suites Gatlinburg Downtown Area

2.5 star property

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Photo gallery for MainStay Suites Gatlinburg Downtown Area

Exterior
Indoor pool
1 bedroom, blackout drapes, iron/ironing board, free WiFi
1 bedroom, blackout drapes, iron/ironing board, free WiFi
1 bedroom, blackout drapes, iron/ironing board, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Pool
  • Air conditioning
  • Parking included

Explore the area

View in a map
803 E Parkway, Gatlinburg, TN, 37738
  • Place, Cupids Chapel of Love
    ‪2 min walk‬
  • Place, Anakeesta
    ‪3 min drive‬
  • Place, Ripley's Aquarium of the Smokies
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.6 out of 10
Exceptional
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(36 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (Larger Room)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking (Larger Room)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About the neighborhood

Gatlinburg

With a stay at MainStay Suites Gatlinburg Downtown Area in Gatlinburg, you'll be within a 5-minute drive of Anakeesta and Ripley's Aquarium of the Smokies. .This hotel is 2.1 mi (3.4 km) from Great Smoky Mountains National Park and 11.4 mi (18.4 km) from Dollywood.

What's nearby

  • Cupids Chapel of Love - 2 min walk - 0.1 miles
  • Historic Ogle Log Cabin - 2 min drive - 1.1 miles
  • Anakeesta - 3 min drive - 1.3 miles
  • Ripley's Aquarium of the Smokies - 3 min drive - 1.3 miles
  • Gatlinburg SkyPark - 4 min drive - 1.9 miles

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Cliff Top Bar & Grill - ‬5 min drive
  • ‪Ole Red - ‬3 min drive
  • ‪Subway - ‬3 min drive
  • ‪Tennessee Cider Company - ‬4 min drive
  • ‪No Way Jose's Cantina - ‬4 min drive

About this property

MainStay Suites Gatlinburg Downtown Area

Hotel with free parking, near Ripley's Aquarium of the Smokies
MainStay Suites Gatlinburg Downtown Area offers 116 accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions are featured in guestrooms. Kitchens offer full-sized refrigerators/freezers, microwaves, and dishwashers. Bathrooms include bathtubs.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 116 guestrooms, featuring kitchens with full-sized refrigerators/freezers and microwaves. Flat-screen televisions with premium TV channels are provided, while complimentary wireless internet access keeps you connected. Conveniences include coffee/tea makers and irons/ironing boards, as well as phones with free local calls.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a television in a common area.
Grab a bite from the grocery/convenience store serving guests of MainStay Suites Gatlinburg Downtown Area.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Business center
  • Computer station

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Soap
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Mainstay Suites
MainStay Suites Gatlinburg Downtown Area Hotel
MainStay Suites Gatlinburg Downtown Area Gatlinburg
MainStay Suites Gatlinburg Downtown Area Hotel Gatlinburg

Reviews

MainStay Suites Gatlinburg Downtown Area Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 289 out of 419 reviews
Rating 8 - Good. 78 out of 419 reviews
Rating 6 - Okay. 23 out of 419 reviews
Rating 4 - Poor. 8 out of 419 reviews
Rating 2 - Terrible. 21 out of 419 reviews

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Joonsoo

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quiet and safe. Had no issue during the stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Naveenkumar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Muminul

Stayed 3 nights in Aug 2025

10/10 Excellent

Amiee, Ohatchee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice creek in front was pretty, room was very spacious and clean, apple juice at breakfast is great! My only dislikes are not everyone eats sausage, bacon at breakfast would be great. And maybe a large mirror in the room, hard to ready with more than 1 woman in the room. Over all great place to stay still will give 10/10!
Stayed 2 nights in Aug 2025

10/10 Excellent

Zinkal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and friendly staff
Stayed 2 nights in Aug 2025

6/10 Okay

Victoria

Traveled with partner
Disliked: Amenities
The property is in an okay location. The walls are very thin. So if you’re looking to get away and want peace and quiet this is not the place for you. They have a nice indoor pool and gym. Housekeepers can do a better job with cleaning, found hair throughout the room and in the bath towels. The water pressure in the sink was very low and wasn’t hot but the shower pressure was good. The air vent in the bathroom doesn’t work so the bathroom will get super hot. Breakfast can be a little bit more better, the eggs was to watery.
Stayed 4 nights in Aug 2025

10/10 Excellent

Hope

Stayed 3 nights in Jul 2025

10/10 Excellent

Setour

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evening staff Alexandra was excellent, very professional and friendly doing her job. Honored any requests promptly. She did our check in and got us a room on the first floor for easier access. Day shift staff was very nice and helpful as well. This hotel was nice and clean appeared newer. We enjoyed the kitchenette and spacious suite. I will recommend to family and friends. I would stay there again if I return.
Stayed 5 nights in Aug 2025

6/10 Okay

George

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Kimberly

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. Beds were comfy, hotel was clean and in a safe area. We got to see a black bear roaming. Definitely would stay here again. Only thing I didn’t like was the parking lot fills up fast.
Stayed 1 night in Aug 2025

8/10 Good

serafin

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good place
Stayed 3 nights in Aug 2025

6/10 Okay

Tyrone

Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

clean rooms

Room is new and clean. Convenient location.
Stayed 1 night in Aug 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Mark R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained. The staff was knowledgeable and very friendly. We were about 5 miles from all the attractions.
Stayed 2 nights in Aug 2025

8/10 Good

Juan D

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Great location close to all the attractions. Clean, comfortable, the only negative experience was the A/C was making a loud sound the entire night.
Stayed 1 night in Aug 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Dakota

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, well maintained, comfortable
Stayed 3 nights in Aug 2025

10/10 Excellent

heidi, masontown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Gatlinburg. A 3 min drive. Staff was super friendly. Room was clean and breakfast was good. Literally no complaints. Would recommend and stay again!
Stayed 3 nights in Aug 2025

10/10 Excellent

Remonie

Business traveler, Traveled with partner
Liked: Amenities
Really enjoyed Mainstay staff’s performance was great My suite room was the best save money had stove refrigerator and microwave and free breakfast I will definitely stay there again.
Stayed 2 nights in Aug 2025

8/10 Good

Luis

Stayed 8 nights in Aug 2025

10/10 Excellent

Markie

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and check in was speedy.
Stayed 1 night in Aug 2025

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
This location was clean and well-maintained. Breakfast was delicious with plenty of options for the family. Best of all for us the room was clean and comfortable with ample space
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025