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Holiday Inn Express Gatlinburg Downtown by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Gatlinburg Downtown by IHG

Interior
Exterior
Exterior
Waterslide
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
The current price is $197
$174 nightly
$197 total
Total with taxes and fees
Jun 3 - Jun 4

Explore the area

View in a map
322 Historic Nature Trail, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪3 min walk‬
  • Place, Gatlinburg SkyPark
    ‪8 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed (LEISURE)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed (LEISURE)

9.4 out of 10
Exceptional
(24 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.8 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(70 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Communication)

9.2 out of 10
Wonderful
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(17 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communication)

9.6 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Gatlinburg

With a stay at Holiday Inn Express Gatlinburg Downtown by IHG in Gatlinburg, you'll be in a shopping district, a 3-minute walk from Gatlinburg Convention Center and 14 minutes by foot from Great Smoky Mountains National Park. .This hotel is 0.4 mi (0.6 km) from Gatlinburg SkyPark and 0.7 mi (1.2 km) from Ripley's Aquarium of the Smokies.

What's nearby

  • Gatlinburg Convention Center - 3 min walk - 0.2 miles
  • Ober Gatlinburg Aerial Tramway - 5 min walk - 0.3 miles
  • Gatlinburg Space Needle - 6 min walk - 0.4 miles
  • Gatlinburg SkyPark - 8 min walk - 0.5 miles
  • Ripley's Aquarium of the Smokies - 12 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬6 min walk
  • ‪Sugarlands Distilling Co. - ‬7 min walk
  • ‪Puckers Sports Bar - ‬8 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬8 min walk
  • ‪Smith & Son Corner Kitchen - ‬7 min walk

About this property

Holiday Inn Express Gatlinburg Downtown by IHG

Holiday Inn Express Gatlinburg Downtown by IHG offers 113 accommodations with minibars and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
Make yourself at home in one of the 113 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include an arcade/game room, gift shops/newsstands, and a television in a common area. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express Gatlinburg Downtown by IHG. A complimentary breakfast is included.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.
A complimentary breakfast is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Indoor pool
  • Splash pad
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli
  • Splash pad

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 15 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

Pool access available from 10:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Gatlinburg Downtown Hotel
Hotel Holiday Inn Express Gatlinburg Downtown Gatlinburg
Gatlinburg Holiday Inn Express Gatlinburg Downtown Hotel
Hotel Holiday Inn Express Gatlinburg Downtown
Holiday Inn Express Gatlinburg Downtown Gatlinburg
Holiday Inn Express Hotel
Holiday Inn Express
Express Gatlinburg Downtown
Express Gatlinburg By Ihg
Holiday Inn Express Gatlinburg Downtown
Holiday Inn Express Gatlinburg Downtown by IHG Hotel
Holiday Inn Express Gatlinburg Downtown an IHG Hotel
Holiday Inn Express Gatlinburg Downtown by IHG Gatlinburg
Holiday Inn Express Gatlinburg Downtown by IHG Hotel Gatlinburg

Holiday Inn Express Gatlinburg Downtown by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 703 out of 1001 reviews
Rating 8 - Good. 194 out of 1001 reviews
Rating 6 - Okay. 50 out of 1001 reviews
Rating 4 - Poor. 23 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, amenities
Clean, great bed, great breakfast!!
Stayed 2 nights in Feb 2026

10/10 Excellent

Ngoc

Stayed 1 night in Feb 2026

8/10 Good

Allison, Kingsport

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff was great, giving us towels when we needed them. The room was clean. The pool was great and one of the main reasons we chose this hotel. We loved the breakfast, and it was a good variety of options for our kids. The leaks in the main lobby were unsettling, but they did not distract from our comfort. We appreciate the care put in by the housekeeping staff, and they deserve more recognition and compensation. We look forward to returning for the same event weekend next year!
Stayed 3 nights in Feb 2026

10/10 Excellent

Carlos, Lauderhill

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Room services was not done on my last day of the stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

Erica

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness, staff, location
Stayed 3 nights in Jan 2026

10/10 Excellent

Erica

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great day here with our three young children, front desk staff was great, complementary breakfast was good, kids loved the pool and spent hours swimming and going down the slides. Our only issue would be trying to get towels for the pool area as they are not kept by the pool.
Stayed 1 night in Feb 2026

8/10 Good

Joseph, Lewisville

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the Holiday Inn Express in downtown Gatlinburg for a long weekend with our family and had an overall great experience. The staff were consistently pleasant and helpful, which made our stay even more enjoyable. Our room was spacious and well-equipped, featuring a large bathroom, microwave, coffee maker, refrigerator, and sink—everything we needed for a comfortable family stay. One of the highlights was the large windows with beautiful views, which really added to the experience. The lobby is a bit run down, and it’s clear that the hotel hosts large groups from the nearby conference center. This seems to contribute to some noticeable wear and tear in common areas, but it didn’t affect our comfort in the room. Breakfast was excellent, with a wide variety of options including bagels, cereal, eggs, pancakes, yogurt, fruit, and cinnamon rolls. We also appreciated that coffee and hot chocolate were available all day. One important thing to note: the water park is not operated by the Holiday Inn Express. If there are any issues with it, the hotel does not take responsibility, which is good to know in advance. The location is fantastic—just a short walk to the main strip—making it easy to explore Gatlinburg without needing to drive. Overall, we had a great stay and would recommend this hotel to families looking for a comfortable, convenient place to stay in downtown Gatlinburg.
Stayed 1 night in Jan 2026

8/10 Good

Joseph, Lewisville

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff, spacious rooms, great location.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities
From check in to check out everyone was so kind. The room was super clean and the pool area was wonderful! My kiddos loved it! Will definitely stay here again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay clean, friendly, great location
Stayed 3 nights in Dec 2025

2/10 Terrible

Kyle

Liked: Amenities
Disliked: Cleanliness
Air horns running and noise all night long we left before our stay was over
Stayed 2 nights in Jan 2026

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast lady was amazing very nice.🙏
Stayed 2 nights in Jan 2026

10/10 Excellent

Breanna

Stayed 3 nights in Jan 2026

2/10 Terrible

Charles

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay my only problem is i was charged a fee after checking out and never received my security deposit back emailed the hotel and waited for a response that was supposed to happen within a couple days never received anything
Stayed 6 nights in Jan 2026

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was nice , it was very clean and a great breakfast .
Stayed 2 nights in Jan 2026

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and splash park were a huge hit! The beds are comfy and the faculty near and clean. I am IMPRESSED with the front desk staff. Everyone was amazing Helpful and friendly. We will be back!!!
Stayed 1 night in Jan 2026

8/10 Good

Luis A

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was clean, but did not have a smart tv so we could not watch any of our streaming applications.
Stayed 3 nights in Jan 2026

10/10 Excellent

Patrice

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was courteous and helpful, the facility was nice and conveniently located, a very positive experience.
Stayed 3 nights in Jan 2026

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was well worth the price.
Stayed 2 nights in Jan 2026

10/10 Excellent

Shatara

Stayed 3 nights in Dec 2025

8/10 Good

Cassidy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice room with great view of the space needle. My son enjoyed the indoor “waterpark” area especially since the weather was cold outside
Stayed 3 nights in Dec 2025

8/10 Good

Benjamin

Traveled with family
Liked: Staff & service, amenities
I think the pool was a big upside (although ventilation and warmer water would be great) and my daughter and son loved it. The continental breakfast was a bigger hit than J expected. Room was spacious and had a decent amount of towels available. Front desk staff was solid.
Stayed 2 nights in Jan 2026

10/10 Excellent

Christina

Stayed 2 nights in Dec 2025

10/10 Excellent

Lexi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has a lot of amenities my kids really enjoyed the indoor water park/pool. It’s a short walk to the main parkway in Gatlinburg. Beds and pillows are super comfortable.
Stayed 3 nights in Jan 2026

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
everything about this hotel was spot on unfortunately due to an illness we had to check out 3 days early to go back home!
Stayed 5 nights in Dec 2025