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Crossroads Inn & Suites

2.5 star property

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Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
A modern living room with a staircase, a fireplace, and a flat-screen TV mounted on a wooden cabinet.
A modern living room with a sofa, a fireplace, a flat-screen TV, and a kitchen area in the background.
A stone fireplace with a clock above it, surrounded by shelves with decorative items and a mounted picture.
A hotel room with a sofa, desk, chair, bed, and a small table.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
The current price is $95
$84 nightly
$95 total
Total with taxes and fees
Aug 4 - Aug 5

Explore the area

View in a map
Gatlinburg, TN
  • Place, Historic Ogle Log Cabin
    ‪6 min walk‬
  • Place, Anakeesta
    ‪8 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪9 min walk‬

Room options

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a sofa, a small table, and a bathroom visible through an open door.

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(151 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

A modern hotel room with a large bed, a flat-screen TV, a fireplace, and a wooden desk.

Standard Room, 1 King Bed (Seasonal Fireplace)

7.8 out of 10
Good
(15 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Jetted Tub

A hotel room with a bed, bedside tables, a desk, a mirror, and a bathroom visible through an open door.

Room, 1 King Bed, Jetted Tub

8.6 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

A modern living room with a sofa, a fireplace, a flat-screen TV, and a kitchen area in the background.

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(22 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for LOFT room ,1 king bed with jetted tub

A living room with a stone accent wall, a fireplace, a television, a sofa, a coffee table, and a staircase with a railing.

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a sofa, a chair, a small table, and a bathroom visible through an open door.

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(39 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a television, a microwave, and a window with a view of trees.

Standard Room, 1 King Bed

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Fireplace

A hotel room with two beds, a TV, a fireplace, and a kitchenette.

Standard Room, 2 Queen Beds, Fireplace

7.8 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible

A hotel room with two beds, a desk, a TV, and a large window.

Standard Room, 2 Queen Beds, Accessible

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Apartment, 2 Bedrooms

A modern kitchen with white cabinetry, a built-in oven, a refrigerator, and a granite countertop.

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Fireplace

A hotel room with a bed, two bedside tables with lamps, a chair, a small table, and a framed picture on the wall.

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(19 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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  • Breakfast included
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 1,457 reviews
$84 nightly
The price is $95
Aug 9 - Aug 10
Total with taxes and fees
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About the neighborhood

Gatlinburg

Located in Gatlinburg (Downtown Gatlinburg), Crossroads Inn & Suites is within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta. .This hotel is 0.7 mi (1.1 km) from Gatlinburg SkyPark and 0.7 mi (1.2 km) from Gatlinburg Space Needle.

What's nearby

  • Historic Ogle Log Cabin - 6 min walk - 0.4 miles
  • Anakeesta - 8 min walk - 0.4 miles
  • Ripley's Aquarium of the Smokies - 9 min walk - 0.5 miles
  • Gatlinburg Convention Center - 18 min walk - 1.0 mile
  • Gatlinburg SkyPark - 18 min walk - 1.0 mile

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Pancake Pantry - ‬8 min walk
  • ‪Ole Red - ‬3 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬9 min walk
  • ‪Subway - ‬7 min walk

About this property

Crossroads Inn & Suites

Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 78 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a fireplace in the lobby.
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 828 out of 1536 reviews
Rating 8 - Good. 411 out of 1536 reviews
Rating 6 - Okay. 174 out of 1536 reviews
Rating 4 - Poor. 63 out of 1536 reviews
Rating 2 - Terrible. 60 out of 1536 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Kandace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and right in the middle of everything so you can walk anywhere!
Stayed 1 night in Apr 2026
Verified

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
If you like being in walking distance of everything without spending a fortune, this place is for you.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Mondell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes the parking was wonderful and the ac kept the room cool, love it
Stayed 1 night in Apr 2026
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown Gatlinburg.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Carren

Liked: Cleanliness, staff & service, property conditions & facilities
parking was easy, room was clean, staff was friendly, air conditioning worked well
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect location!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Venkata Subbaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Room & sheets were very clean, looks like renovated property. Excellent location!
Stayed 1 night in Apr 2026
Verified

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was spacious and good location to event we needed to be at
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all it was great. Location is very convenient for the price.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Danielle

Liked: Cleanliness
Parking was easy. Rooms were clean.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Clean room, perfect location
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice addition of chairs on the balcony
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Fredrenique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on strip near everything
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to crash for the night.
Stayed 1 night in Mar 2026
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
The room was clean and the staff was very courteous.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I loved it. Plus, I loved we were downtown in walking distance to everything.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient access to walk and explore all that downtown Gatlinburg has to offer!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service
Was great
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was right on the strip near Ol Red's.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kinsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! Great staff! Quick to everything in Gatlinburg!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

SHAUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms compared to others I've stayed at in Gatlinburg
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Stephanie or Jeff

Liked: Cleanliness, amenities, property conditions & facilities
Love this place. I can't wait to stay again.
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Ilham

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel👍👍👍
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Scott P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place! The staff is amazing and the location couldn’t be better. You are right on the edge of the strip, steps away from the action but not in the middle of it. The rooms are clean and spacious with 2 bathroom sinks, which comes in handy. This is our go to place whenever we come through here. A perfect home base for hiking all day and then enjoying the town in the evening
Stayed 3 nights in Apr 2026