My name is Betsy Hill, and I am requesting a corporate review of my recent stay at the Holiday Inn located near Sheridan and I-95. My reservation was from November 30th through December 5th, 2025, and I stayed in Room 325.
From Tuesday night through Friday morning, there was a very strong marijuana/burning smell on my floor. I reported this issue to the front desk on three different nights, yet nothing was done to resolve it.
The smell was so strong that it woke me up out of my sleep and made my stay extremely uncomfortable and concerning for my health and safety. On the morning I checked out, the hotel’s maintenance worker, Jonathan, also confirmed that he smelled it.
During checkout, I spoke with the front desk employee whose actual name is Sabrina. She was dismissive and only offered 10% back for the nights affected. When I first asked her for her name, she falsely claimed her name was “Tamikah,” even though she had just mentioned that “Tamikah” had called out that day. When I questioned the inconsistency, she then admitted her real name was Sabrina. This made me feel that she was trying to avoid accountability.
When I asked for the corporate number, she provided a technical support number instead, and I have attempted to speak with the General Manager multiple times with no response. I am so lost for words the way I was treated and brushed off is unbelievable