Housekeeping refused to refresh our room upon request, explaining that they only clean every other day. I asked the front desk three separate times (after breakfast, around 1 p.m., and again at 3 p.m.) to at least have our garbage taken out, towels replaced, and the bed made. Each time, I was told “no problem” and that housekeeping would be notified — but nothing was ever done.
When I tried speaking directly with the blonde housekeeper, she claimed she didn’t speak English — yet later responded to other comments perfectly fine when it wasn’t a request. We returned to the room at 8 p.m. to find nothing done at all. Despite repeated follow-ups both in person and over the phone, the promises were empty. Traveling with a child, it was extremely frustrating to have to tidy up ourselves after a long day. Very disappointing experience — will not stay here again.