Staff were wonderful! Really nice, chatty, and helpful. Always kind and keen to help.
Rooms were good for the price. Beds were comfy. Bit outdated though, and some things to help improve the stay.
- no hooks anywhere! Two people staying in the room, nowhere to hang towels after a shower, nowhere to hang coats properly etc.
- wardrobe space taken up by kettle / drinks area and safe. This could have been better placed at the long desk area (which had lots of unused space, particularly underneath) to maximise storage space in wardrobe.
- not a suitable fan in the bathroom.
- no heating control in the room. Either got very stuffy or too cold.
Spa area was open 7am-10pm which is excellent. We used this on all 3 days. Didn’t expect it to be large, so size was expected.
However, because it is small, it was somewhat frustrating how easily it was taken up by children. Totally appreciate & respect they want the swimming time too!! But for such a small area, once the kids were there it meant there was absolutely no way you could swim or chill out. It got incredibly loud. Would be good to have a couple of set times? Like 7-8am is just adults etc.
Bar area and restaurant area were nice.
Location was excellent!! Great castle views, good location for getting everywhere and nice shops/ pubs etc close by.