Compare Luxury Hotels in Guam

"The staff was wonderful. Very professional, very friendly and always helpful. The property itself was disappointing. The hotel is listed as a four star, nothing that I saw warranted such a rating. How much of that had to do with the recent typhoon gives me pause in judging too harshly. The hotel was clean and provided a comfortable place to stay for a couple of days."

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"Beautiful spot despite the recent typhoon devastation."

"今回は超大型台風は直撃し、ラウンジが使えず、緊急に1階でのサービス対応となりましたが、食事や飲み物については最大限努力していただいて感謝しております。 ただ2日延泊となりホテルから出られず、缶詰状態となってしまいました。ルームクリーニングは一生懸命やっていただいたと思います。 ただ、残念でしたのは全くバルコニーが使えず、部屋の中にソファーが運び込まれたため、非常に狭い状態でした。 多くの点で通常の場合、よりもサービスは落ちてるので、スタッフからのお詫びの声かけがなかったのも残念でした。 またスポーツジム設備が日航ホテルと共用のため外にあり全く使えず残念でした。 ホテル内にスポーツジムの設置を是非検討ください。"

"Post storm staff failed to inform a.c wasn't working well, room was warm and smelled of mold. Room is dated and needs an upgrade as well as the bathroom. Additionally the towels and bath robes aren't soft at all. The Fitness center has old equipment and most weren't working well. The weights were dirty and there were no available paper towels or disinfectant to clean equipment before and after use. Staff were nice unfortunately it doesn't compensate for the property needing improvements. "

"We got a room here soon after super typhoon Sinlaku passed. We checked several resorts and the Hyatt was the only one we found who could accept new guests at the time. They seemed to do the best job at preparing for the storm and recovering quickly. We were so appreciative to be able to escape there to have power, water and laundry again. Thank you again!"