Compare Arcade Hotels in Canary Islands

"We had our first family holiday with our little one here. By far the best part of this hotel is it's people - everyone is incredibly friendly and helpful with special shoutouts to Chyntia in the restaurant (who always kindly washed bubba's bib for us), Enrique at the Pool restaurant with his amazing sense of humour and Adonis at the pool bar. There are many others I'd like to shout out but can't remember names! The pools are lovely and the evening band / singer entertainment was always great. We went all inclusive - there were some times (e.g. 5.30-6.00) when we couldn't get food which made it harder with feeding bubba (although this could be because we are out of season) but otherwise the food was always nice and there was a good variety. The views are lovely and the rooms are clean and well presented. The cleaning staff are also incredibly helpful and efficient. We had a lovely time here."

"Room was great. Very clean. Paid for a double, got a twin with beds pushed together. NOT GOOD! We were charged €1 for four cubes of ice at the bar. Never been charged for ice ever at a hotel. Reception was always crowded and understaffed. Staff apart from Angel were rude and sarcastic if and when you got to talk to them. Breakfast was quite good. Omelette bar was very nice. Decent food throughout. The bacon was reconstituted bacon loaf cut into slices. Not disgusting, it’s bacon; but not as you know it. Real bacon would be far better and they claim to be a four star hotel. Real bacon would be more fitting at a four star hotel. No amenities around the hotel. One local shop didn’t sell drinks, only water and it’s very over priced. Rather than be ripped off, I bought anything I needed through a delivery app. Pool was nice. Pool area nice and clean. I think later in the year you would have sun-bed wars!!"

"Pack & Ernest were professional, helpful & delightful! Thank you!"

"Great pool and friendly staff, nice big rooms and great stay "

"We’ve just returned from a 7-night stay at Secrets Lanzarote Resort & Spa and it was an absolutely fantastic experience. The hotel itself is beautiful, peaceful, and perfectly suited for a relaxing getaway. As a vegan couple, we were especially pleased to find dedicated vegan menu options, which made dining easy and enjoyable throughout our stay. Puerto Calero, just nearby, is a lovely marina area with great scenery and a calm atmosphere — perfect for a stroll or a sunset drink. We did have a small room service issue during our stay, but once we raised it, the team handled it promptly and professionally. Being an adults-only resort makes it ideal for couples looking to unwind, and the nightly shows provide great entertainment without disrupting the tranquil atmosphere. We would definitely recommend Secrets Lanzarote Resort & Spa for couples seeking relaxation, great service, and a memorable stay."

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