6/10 Okay
Paul
Traveled with partner
Jan 18, 2026
Liked: Cleanliness, property conditions & facilities
We booked a deluxe room (resort view) which had views over a pool and the Atlantic sea.
The room was cold. It faced NW and never actually saw the sun so I attempted to put on the AC heat mode but, unfortunately, no heat. There were no extra blankets in the room so it was a cold first night and we didn’t sleep well.
Next day, I went to reception. The all knowing receptionist lady confidently told me that the problem was due to the room I had booked. She explained that the AC warm mode was obviously not going to work, as the heat mode was not activated as hotel policy. She continued that all deluxe rooms were unable to receive direct sunlight and therefore would obviously be cold at this time of year. However, if I wanted to rectify my mistake - I could pay extra for an upgrade and have a warmer sun lit room.
I then realised that it was indeed my fault. It was my fault that my deluxe room in the 5* Ritz Carlton was unable to welcome sun light or heat and, of course, was also unable to be heated by AC heat mode.
After apologising for my obvious error I asked if there were any heaters available. Luckily there were.
Breakfast buffet was a bun fight. Chaos queues and confusion but very nice food.
On a positive note the pool guy called Jorge was excellent. I think he was a supervisor. My wife had a back pain problem and Jorge couldn’t do enough for her. He is definitely our nomination for the best staff member.
Overall a pleasant enough stay but will we return?
Probably not.
Paul
Stayed 4 nights in Jan 2026
