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Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

3.0 star property

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Photo gallery for Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

A bar area with a long counter, multiple stools, and a variety of bottles and glasses.
A bar area with a long counter, multiple stools, and a variety of bottles and glasses on shelves.
A spacious lobby with a reception desk, seating area, and a patterned carpet.
A hotel room with a living area, dining space, and kitchenette.
A modern living room with a stone fireplace, a flat-screen TV, and a grey sofa with orange cushions.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pet friendly
  • Parking included
  • Free WiFi
The current price is $104
$93 nightly
$104 total
Total with taxes and fees
Sep 3 - Sep 4

Explore the area

View in a map
4800 Merle Hay Rd, Urbandale, IA, 50322
  • Place, Merle Hay Mall
    ‪3 min drive‬
  • Place, Drake University
    ‪8 min drive‬
  • Place, Adventureland
    ‪11 min drive‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a television, and a dresser.

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(43 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A bathroom with a sink, mirror, towel, and toiletries.

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(25 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room

A bathroom with a sink, mirror, towel, and toiletries.

Standard Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 King Bed (Additional Living and Dining Area)

A hotel room with a sofa, ottoman, dining table, chairs, lamps, a flat-screen TV, and a framed picture on the wall.

Suite, 1 King Bed (Additional Living and Dining Area)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Queen Beds (Additional Living and Dining Area)

A hotel room with a television on a wooden stand, two wicker chairs, a pink ottoman, and a sofa.

Suite, 2 Queen Beds (Additional Living and Dining Area)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Accessible (Communication Accessible)

A hotel room with a sofa, ottoman, dining table, chairs, lamps, a flat-screen TV, and a framed picture on the wall.

Suite, 2 Queen Beds, Accessible (Communication Accessible)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom (Living and Dining Area)

A hotel room with a sofa, ottoman, dining table, chairs, lamps, a flat-screen TV, and a framed picture on the wall.

Suite, 1 Bedroom (Living and Dining Area)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (Living and Dining Area)

A hotel room with a television on a wooden stand, two wicker chairs, a pink ottoman, and a sofa.

Suite, 1 Bedroom (Living and Dining Area)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

A hotel room with a large bed, a desk, a chair, and a lamp.

Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed (Parlour Room)

A compact hotel room with a kitchenette, a flat-screen TV, a sofa, a coffee table, and a lamp.

Suite, 1 King Bed (Parlour Room)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (Living Area)

A hotel room with a television on a wooden stand, two wicker chairs, a pink ottoman, and a sofa.

Suite, 1 Bedroom (Living Area)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (Living Area)

A hotel room with a sofa, ottoman, dining table, chairs, lamps, a flat-screen TV, and a framed picture on the wall.

Suite, 1 Bedroom (Living Area)

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

A hotel room with a large bed, a desk, a chair, and a lamp.

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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The price is $87
Aug 23 - Aug 24
Total with taxes and fees
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About the neighborhood

Urbandale

Located in Urbandale, Holiday Inn Hotel & Suites Des Moines - Northwest by IHG is within a 15-minute drive of Drake University and Casey's Center. .This hotel is 10.9 mi (17.6 km) from Jordan Creek Town Center and 11.5 mi (18.6 km) from Adventureland.

What's nearby

  • Merle Hay Mall - 3 min drive - 1.3 miles
  • Drake University - 8 min drive - 5.2 miles
  • Jordan Creek Town Center - 11 min drive - 11.8 miles
  • Adventureland - 11 min drive - 13.6 miles
  • Casey's Center - 12 min drive - 9.9 miles

Getting around

  • Des Moines International Airport (DSM) - 34 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪Flix Brewhouse - ‬4 min drive
  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪7 Brew Coffee - ‬19 min walk

About this property

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers 198 accommodations with safes and coffee/tea makers. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include complimentary toiletries and hair dryers.

This Urbandale hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 198 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Partially open bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, shopping on site, and a ballroom. Guests can catch a ride on the complimentary shuttle, which operates within 2 mi.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Urbandale? This hotel has 15000 square feet (1394 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary (available on request).
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 8:00 AM to 10:00 PM on request
  • Free area shuttle up to 2 mi
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 15,000 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 50 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 per person
  • Pet fee: USD 40 per pet, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 7 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Moines Northwest
Holiday Inn Moines Northwest
Holiday Inn Hotel Moines Northwest Urbandale
Holiday Inn Moines Northwest Urbandale
Holiday Inn Hotel Suites Des Moines Northwest
Holiday Inn Hotel Suites Des Moines Northwest an IHG Hotel
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Hotel

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 469 out of 1004 reviews
Rating 8 - Good. 290 out of 1004 reviews
Rating 6 - Okay. 133 out of 1004 reviews
Rating 4 - Poor. 75 out of 1004 reviews
Rating 2 - Terrible. 37 out of 1004 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room- Clean Staff- Helpful Breakfast- N/A Parking- Fine
Stayed 1 night in May 2026
Verified review

8/10 Good

marla

Liked: Cleanliness
Staff was excellent.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kay

Liked: Cleanliness, amenities, property conditions & facilities
Perfect friendly beautiful warm place to stay very quiet
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Wendy

Great place. The shower pressure was almost nonexistent. Otherwise we would stay here again
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay and nice staff.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Randeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and very reasonable and great restaurant and lounge attached to hotel.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel, staff was great!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Justin

Liked: Cleanliness, staff & service
Disliked: Amenities
Didn’t have breakfast there
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient parking stay was amazing
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Traci

Liked: Cleanliness, amenities
Clean and quiet
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Ashton

Liked: Cleanliness, amenities, property conditions & facilities
Staff were courteous and room was clean.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and quiet (was placed at the end of the hallway). Hotel overall could use a remodel, but the location was great.
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

joshua

Liked: Staff & service
Disliked: Property conditions & facilities
For a quick inspection, the rooms were clean. The stack was incredibly friendly no continental breakfast, but they hadn’t attach restaurant so I do understand although the pricing at the restaurant was typical for attached to a hotel. The parking lot needed a lot of maintenance very rough overall your average hotel day.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Brian

Liked: Cleanliness
Clean room
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Sally

Liked: Cleanliness, staff & service
Breakfast wasn't included.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Cheryl

Liked: Amenities
Good location
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the safe area and this staff was wonderful.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best nights rest that I’ve had on this entire trip from the Oregon coast to Illinois. The only trouble we had was with the thermostat sticking at 77°. I was way too hot when that happened, but it was not to long till checkout.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Justina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

It was an excellent stay and restaurant attached was great
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Nate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Migdalia

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Amy

Everything was great except the housekeeper knocked on the door at 9:00 and said check out. I said isn’t it at 11. THEN an hour later she knows once and then just comes in.
Stayed 1 night in Apr 2026