- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our second stay at HIE in Cedar Hill. It is close to where our kids live so it is convenient. The facilities are very nice. The breakfasts were very good and the hostess was very efficient. The employees are friendly and helpful. We stayed 3 nights. On the 2nd and 3rd day, we did not have washcloths in the bathroom. Went to the front desk and was cheerfully given what I asked for. One night at 1:30 a.m. the fire alarm went off. Quite alarming in deed! I guess it was a false alarm as the hotel did not burn down. When I finally was able to get through to the front desk, I was just told there was no fire, No explanations and no apologies.