- Liked: Cleanliness, property conditions & facilities
- Disliked: Staff & service, room comfort
Handicap room was NOT handicap accessible! There were 2 rails on bathtub wall that was it. My 30 year old son couldn’t get out of the tub without help and it took me and him about 30 minutes to get him out. I requested help from front desk but they only had 1 young lady working in the whole hotel. It was awful!! He is 6 ft 5 inches and I am 5 ft 3. His right side doesn’t work so he and I both were exhausted by the time I got him back in his wheelchair. This is unacceptable! Should have been a roll in shower with fold down seat for handicap accessible. I feel we should get a full refund!