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Wyndham Hoi An Royal Beachfront Resort & Villas

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Dates

May 2026

1

June 2026

2 outdoor pools, free cabanas, pool umbrellas

Property video

Three-Bedroom Family Ocean View | Beach/ocean view

2 outdoor pools, free cabanas, pool umbrellas

Minibar, in-room safe, desk, laptop workspace

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Spa
Free airport shuttle
Parking included
Free WiFi

$95 nightly

$103 total

Total with taxes and fees

May 31 - Jun 1

Explore the area

Block Ha My Dong A, Dien Duong Ward, Da Nang, 560000

Place, Ha My Beach
‪10 min walk‬
Place, An Bang Beach
‪5 min drive‬
Place, My Khe Beach
‪27 min drive‬
Airport, Da Nang (DAD-Da Nang Intl.)
‪42 min drive‬

Room options

Premier Ocean View King | Minibar, in-room safe, desk, laptop workspace

Premier Ocean View King

Good

Ocean view
592 sq ft
1 bedroom
Sleeps 4
1 King Bed

Superior Ocean View Twin | Beach/ocean view

Superior Ocean View Twin

Ocean view
377 sq ft
1 bedroom
Sleeps 4
2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Executive Suite, 2 Bedrooms, Ocean View

Exceptional

Ocean view
915 sq ft
2 bedrooms
Sleeps 6
1 King Bed and 1 Queen Bed

Three-Bedroom Garden View Pool Villa | View from room

Three-Bedroom Garden View Pool Villa

Garden view
3767 sq ft
Sleeps 8
1 King Bed and 2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Two-Bedroom Garden View Pool Villa

Very good

Garden view
2691 sq ft
Sleeps 6
1 King Bed and 1 Twin Bed

Beach/ocean view

Three-Bedroom Beachfront Pool Villa

Exceptional

Ocean view
3767 sq ft
Sleeps 8
1 King Bed and 2 Twin Beds

Premier Ocean View Twin | Minibar, in-room safe, desk, laptop workspace

Premier Ocean View Twin

Exceptional

Ocean view
592 sq ft
1 bedroom
Sleeps 4
2 Twin Beds

Luxury Suite, 3 Bedrooms, Ocean View | Minibar, in-room safe, desk, laptop workspace

Luxury Suite, 3 Bedrooms, Ocean View

Ocean view
1130 sq ft
3 bedrooms
Sleeps 8
1 King Bed, 1 Queen Bed and 2 Twin Beds

Superior Ocean View King | Balcony view

Superior Ocean View King

Very good

Ocean view
377 sq ft
1 bedroom
Sleeps 4
1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Suite, 2 Bedrooms, Ocean View

Ocean view
915 sq ft
2 bedrooms
Sleeps 6
1 King Bed and 1 Twin Bed

Premier King | View from room

Premier King

592 sq ft
1 bedroom
Sleeps 4
1 King Bed

Superior King | City view

Superior King

Wonderful

377 sq ft
1 bedroom
Sleeps 4
1 King Bed

Premier Twin | Minibar, in-room safe, desk, laptop workspace

Premier Twin

Exceptional

592 sq ft
1 bedroom
Sleeps 4
2 Twin Beds

Superior Twin | Balcony

Superior Twin

Exceptional

377 sq ft
1 bedroom
Sleeps 4
2 Twin Beds

Classic Room, 1 King Bed | Balcony view

Classic Room, 1 King Bed

City view
Sleeps 4
1 King Bed

Classic Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Classic Twin Room, 2 Twin Beds

City view
Sleeps 4
2 Twin Beds

Classic Twin Room, Ocean View | Minibar, in-room safe, desk, laptop workspace

Classic Twin Room, Ocean View

City view
Sleeps 2
1 Large Twin Bed

Classic Room, 1 King Bed, Ocean View | Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, Ocean View

City view
Sleeps 4
1 King Bed

Premium Room, 1 King Bed | Balcony view

Premium Room, 1 King Bed

City view
Sleeps 4
1 King Bed

Premium Twin Room, 2 Twin Beds | View from room

Premium Twin Room, 2 Twin Beds

City view
Sleeps 4
2 Twin Beds

Premium Twin Room, 2 Twin Beds, Ocean View | Beach/ocean view

Premium Twin Room, 2 Twin Beds, Ocean View

City view
Sleeps 4
2 Twin Beds

Two-Bedroom Family Ocean View | Minibar, in-room safe, desk, laptop workspace

Two-Bedroom Family Ocean View

Ocean view
2 bedrooms
Sleeps 6
1 King Bed

Three-Bedroom Family Ocean View | Living area | 55-inch Smart TV with digital channels, toys

Three-Bedroom Family Ocean View

Ocean view
3 bedrooms
Sleeps 8
1 King Bed, 2 Twin Beds and 1 Queen Bed

One-Bedroom Garden View Pool Villa | Private pool

One-Bedroom Garden View Pool Villa

Garden view
1 bedroom
Sleeps 2
1 King Bed

Minibar, in-room safe, desk, laptop workspace

Two-Bedroom Beachfront Pool Villa

Ocean view
Sleeps 4
1 King Bed and 1 Twin Bed

Minibar, in-room safe, desk, laptop workspace

2 Bedroom Executive King Ocean View

Sleeps 4

Minibar, in-room safe, desk, laptop workspace

Superior Ocean View King

Sleeps 2

Minibar, in-room safe, desk, laptop workspace

Premier Ocean View King

Sleeps 2

Minibar, in-room safe, desk, laptop workspace

Three-Bedroom Garden View Pool Villa

Sleeps 6

Minibar, in-room safe, desk, laptop workspace

Two-Bedroom Garden View Pool Villa

Sleeps 4

Minibar, in-room safe, desk, laptop workspace

Three-Bedroom Beachfront Pool Villa

Sleeps 6

Minibar, in-room safe, desk, laptop workspace

Premier Ocean View Twin

Sleeps 2

Minibar, in-room safe, desk, laptop workspace

Superior Ocean View Twin

Sleeps 2

Minibar, in-room safe, desk, laptop workspace

3-Bedroom Luxury Suite, Ocean View

Sleeps 2

Minibar, in-room safe, desk, laptop workspace

Superior King

Sleeps 2

Minibar, in-room safe, desk, laptop workspace

Superior Twin

Sleeps 2

Minibar, in-room safe, desk, laptop workspace

Premier King

Sleeps 2

Minibar, in-room safe, desk, laptop workspace

Premier Twin

Sleeps 2

Minibar, in-room safe, desk, laptop workspace

Two-Bedroom Family Ocean View

Sleeps 4

Minibar, in-room safe, desk, laptop workspace

Three-Bedroom Family Ocean View

Sleeps 6

Minibar, in-room safe, desk, laptop workspace

One-Bedroom Garden View Pool Villa

Sleeps 2

Minibar, in-room safe, desk, laptop workspace

Two-Bedroom Beachfront Pool Villa

Sleeps 4

Similar properties

2 outdoor pools

On private beach
Pool
Breakfast included
Spa

$114 nightly

May 12 - May 13

Total with taxes and fees

About the neighborhood

Dien Ban

A stay at Wyndham Hoi An Royal Beachfront Resort & Villas places you in the heart of Dien Ban, a 5-minute drive from Ha My Beach and 9 minutes from Hoi An Night Market. .This beach hotel is 1.9 mi (3 km) from An Bang Beach and 4.7 mi (7.5 km) from Non Nuoc Beach.

What's nearby

Ha My Beach - 10 min walk - 0.6 miles
An Bang Beach - 5 min drive - 1.6 miles
Hoi An Night Market - 11 min drive - 4.2 miles
Central Market Hội An - 11 min drive - 4.2 miles
My Khe Beach - 27 min drive - 8.8 miles

Getting around

Da Nang Station - 24 min drive
Da Nang Intl. Airport (DAD) - 38 min drive

Restaurants

‪Chay An Nhiên-Vegan Food - ‬3 min drive
‪Cháo Cô Gió - ‬3 min drive
‪Cafe Nam Hai - ‬3 min drive
‪Rua Beach Coffee & Bar - ‬3 min drive
‪The Shore Club - ‬4 min drive

About this property

Wyndham Hoi An Royal Beachfront Resort & Villas

Wyndham Hoi An Royal Beachfront Resort & Villas offers 124 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. Accommodations offer separate sitting areas and include dining tables. 55-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach and complimentary bicycles are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 6 treatment rooms. Services include hot stone massages, Swedish massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Make yourself at home in one of the 124 air-conditioned rooms featuring Smart televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor pools, you can spend some time at the private beach. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Grab a bite at INDIGO | Beach Club, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 poolside bars. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. This hotel has 3 meeting rooms available for events. A roundtrip airport shuttle is complimentary at scheduled times.

A complimentary manager's reception is offered each day.

INDIGO | Beach Club - This beachfront seafood restaurant serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.

The Cove | Beach Club - This beachfront fine-dining restaurant serves lunch and dinner. Reservations are required. Open daily.

The Hut | Beach Club - This beach bar serves light fare only. Happy hour is offered. Open daily.

Aura Rooftop Bar - This beachfront rooftop bar serves light fare only. Happy hour is offered. Open daily.

Royal Cafe Restaurant - Overlooking the pool and garden, this family restaurant specializes in international cuisine and serves breakfast and lunch. A children's menu is available. Happy hour is offered. Open daily.

24-hour room service is available.

All inclusive details

All-inclusive room rates at Wyndham Hoi An Royal Beachfront Resort & Villas are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Free roundtrip airport shuttle from 8:00 AM to 6:00 PM at scheduled times
Free self parking on site
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 600,000 for adults and USD 300,000 for children
2 poolside bars
3 bars/lounges
3 restaurants
A beach bar
Couples/private dining
Free daily manager's reception
Snack bar/deli

Restaurants on site

Aura Rooftop Bar
INDIGO | Beach Club
Royal Cafe Restaurant
The Cove | Beach Club
The Hut | Beach Club

Things to do

2 outdoor pools
Beach volleyball
Beach yoga
Bicycle storage
Billiards/pool table
Children's pool
Cooking classes
Fishing
Free beach club
Free bicycle rentals
Free children's club
Full-service spa
Games
Gym
Playground
Steam room
Waterslide

Family friendly

2 outdoor pools
Art supplies
Baby toys
Babysitting (surcharge)
Beach toys
Children's books
Children's games
Children's pool
Children's toys
Dining table
Free children's club
In-room crib
Laundry facilities
Lifeguards on site
Playground
Pool toys
Snack bar/deli
Soundproofed rooms
Waterslide

Conveniences

24-hour front desk
Guidebooks
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance

Business services

3 meeting rooms

Outdoors

Barbecue grill
Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
Garden
On a private beach
Outdoor entertainment area
Outdoor furniture
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

6 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Facials
Hot stone massages
Manicures/pedicures
Sauna
Spa open daily
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
10 accessible parking spaces
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Wheelchair-accessible spa

More

1 building
11 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Ballroom
Banquet hall
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Eco-friendly cleaning products used
Lifeguards
Local artist showcase
Local culture and ecosystem education
Locally-owned and organized tours and activities
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib

Bathroom

Bathrobes
Free toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

55-inch smart TV with digital channels

Food and drink

24-hour room service
Dining table
Electric kettle
Free bottled water
Meal delivery service
Restaurant dining guides
Tea bags/instant coffee

More

Access via exterior corridors
Air conditioning
Cleaning products are eco-friendly
Desk
Desk chair
Eco-friendly toiletries
Electrical adapters
Energy-saving switches in guestrooms
Laptop workspace
LED lighting
Phone
Recycling
Safe
Separate sitting area
Soundproofed rooms
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 150.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

Fee for buffet breakfast: approximately USD 600000 for adults and USD 300000 for children
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Long-term renters welcome

This property uses solar energy, plus eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

Outside food is not permitted on the premises.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

Only registered guests are allowed in the guestrooms

No pets and no service animals are allowed at this property

Wyndham Hoi An Royal Beachfront Resort & Villas Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

10/10 Excellent

Eillysha

Traveled with group

Jan 31, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Everything was really good. Amazing service. Clean and tidy room. Breakfast is good there are lots of options. Pool by main building is great. The private beach area is amazing as well. Had a really pleasant 4 nught stay. Would stay again.

Stayed 5 nights in Jan 2026

10/10 Excellent

Brenda

Jan 28, 2026

Liked: Cleanliness, staff & service, amenities

The description was honest. Unlike other hotels that offer airport shuttle this hotel actually did with no extra charge. The room was spotless and the breakfast buffet amazing.

Stayed 2 nights in Jan 2026

10/10 Excellent

Cezary

Jan 27, 2026

Stayed 10 nights in Jan 2026

10/10 Excellent

Mehrinaz Aly El

Jan 1, 2026

Liked: Cleanliness

Very nice hotel and even Ellen service

Stayed 3 nights in Dec 2025

10/10 Excellent

JIWEI

Traveled with family

Jan 1, 2026

Liked: Cleanliness, amenities

Hotel amenities were good, however, bathrooms were slightly small and a bit dated. With shower rooms leaking

Stayed 3 nights in Dec 2025

8/10 Good

Ziyaad

Traveled with family

Dec 30, 2025

Liked: Cleanliness, staff & service, amenities

Room and facilities good. However, not allowing outside food onto the property but also not having dining options past 11pm is a ridiculous concept, as is charging for a disposable laundry bag that every hotel offers for free

Stayed 3 nights in Dec 2025

4/10 Poor

Torne

Traveled with family

Dec 30, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

This is the first time I have been catfished. The place looks nothing like the photos. So the hotel is NOT good. Not a good condition at all. But the staff are incredible. What was looking like the worst Christmas turned out amazing because of the outstanding service we got from the staff. They were so understanding, empathetic, patient and professional. They problem solved and made our Christmas so special after being upset about booking this hotel based on the photos. The manager is outstanding. We couldn’t believe how good the customer service was. The manager is Luan and it’s the best customer service we have probably ever had. The woman who also helped us with new arrangements was Ms Hang Duty Manager.

The amazing staff who are exceptional at a hotel that doesn’t look like the photos.

Stayed 5 nights in Dec 2025

10/10 Excellent

Rachel

Dec 29, 2025

We absolutely loved our stay here. Great breakfast, lovely property. The rooms were huge and had

Stayed 3 nights in Dec 2025

10/10 Excellent

Yuen Tung

Dec 28, 2025

Stayed 3 nights in Dec 2025

10/10 Excellent

Adriano

Traveled with family

Oct 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel and close to the Hoi A town. Amazing staff and amazing food. The Spa is incredible

Stayed 8 nights in Oct 2025

10/10 Excellent

kiwon

Traveled with family

Oct 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Hotel!

Stayed 5 nights in Oct 2025

10/10 Excellent

Despina

Traveled with partner

Sep 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing hiotel, clean, great service by staff. Dining and breakfast buffet variety was endless. Ticked all the boxes would highly recommend to anyone wishing to visit Hoian

Stayed 8 nights in Aug 2025

8/10 Good

Xuan

Traveled with family

Aug 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice hotel with a beautiful beach. Prices of restaurant drinks & food are pretty high on European levels. But very nice rooms and friendly staff. It’s a shame that some guests treat the areas badly, such as clogging toilets in the pool area or not showering before swimming in the pool so that sun cream leaves a film in the pool.

Stayed 3 nights in Aug 2025

10/10 Excellent

Thanh tu Stacey

Traveled with family and small children

Aug 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect for families, wonderful food quality. Daily foam parties for the kids.

Stayed 7 nights in Jul 2025

4/10 Poor

Khushi

Traveled with family

Aug 8, 2025

Disliked: Staff & service

Our experience at the hotel was quite disappointing. The staff at the reception were not helpful at all. They didn’t understand English, which we completely understand, but they also showed no willingness to assist us even with tools like Google Translate. When we asked for directions to a nearby location, they gave us incorrect information and didn’t make any effort to clarify or help further. Unfortunately, their attitude came across as quite rude and indifferent. The food was average at best, with very limited options for vegetarians. Overall, the service and hospitality did not meet our expectations.

Stayed 2 nights in Aug 2025

10/10 Excellent

Muhammad

Traveled with family

Aug 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing service, impeccable facilities, comfortable and enjoyable for 5 nights

Stayed 5 nights in Aug 2025

10/10 Excellent

Larae

Jul 27, 2025

Stayed 5 nights in Jul 2025

4/10 Poor

Murphy

Jul 26, 2025

Liked: Staff & service

Stayed 6 nights in Jul 2025

6/10 Okay

Sally

Jul 24, 2025

Liked: Cleanliness, staff & service

Stayed 3 nights in Jul 2025

8/10 Good

Stefan

Traveled with group

Jul 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice rooms and a reasonable standard service for the price, however, in the hotel towers, the noise from the street was a problem, in addition to the unnecessary piano music playing in the hotel hallways, which could be clearly heard in my room from 7am until 10:30pm. The villas are very nice, however. In the busy pool areas, there were not enough sunbeds for all the guests, since some people would reserve a sun lounger with a towel and then disappear for hours. A better system should be implemented.

Stayed 4 nights in Jul 2025

10/10 Excellent

Jodie

Jul 14, 2025

Liked: Staff & service, room comfort

Stayed 4 nights in Jul 2025

8/10 Good

alan

Traveled with family

Jul 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice and clean property and friendly staff. I would give the resort 5 stars if the stairwell was enclosed and secures. It will be easy to do security checks on the kids who were staying at the separated rooms.

Stayed 2 nights in Jul 2025

10/10 Excellent

Gillian

Traveled with family

Jun 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay. Well kept hotel.

6/10 Okay

Thu

Traveled with family

Jun 25, 2025

Liked: Cleanliness

This property is geared towards small children. It’s like a Disney property. I was disappointed in the villa. All the bedrooms were separate rooms with outdoor entrances separate from the living room. It was just a weird set up. The spa was a huge disappointment. It was next to the kids pool and loud…. Not relaxing at all. The beach is the best thing about the resort.

Stayed 3 nights in Jun 2025

6/10 Okay

Sau Kuen Anita

Traveled with group

Jun 22, 2025

Unprofessional service

Was not very happy during check-in which hotel staff said no our booking, indeed I already showed the confirmation email from Hotels.com and staff still need to check & verify which took 45mins. Finally we got permission to have our room in main lobby, however, the staff were not communicated, counter staff again asked us to show passport & booking confirmation, very annoying. We told the staff we were asked to wait 45mins in another front desk to check our booking, don’t waste our time. Finally the bell boy told the front desk staff to give us room keys, then we can go to our room. Very unprofessional service, not acceptable a 5 star hotel provided this kind of service.

Stayed 4 nights in Jun 2025

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