We booked six nights in February 2026, and after reading some of the negative reviews we were considering cancelling the booking. We are really pleased we didn't cancel. Our room was large, clean, and comfortable. The breakfast didn't have lots of choice, but was adequate. We never found a problem to get seated, and it was a pleasant environment overlooking the pool. The staff were friendly and helpful, and gave a welcoming greeting to us every morning. The pool was clean, and was never crowded when we stayed. There is a choice of restaurants very close by, where we ate every night before the easy walk into the old town. We stayed at four hotels this visit in Vietnam, two of which were five star hotels, but when looking back over, we enjoyed our stay at the Emotion Villa/ Hoi an, the most favourable.
Would definitely, and seriously thinking of staying next year.