See all properties

Hotel El Castillo

2.0 star property

Choose dates to view prices

Photo gallery for Hotel El Castillo

Courtyard
Deluxe Room, Multiple Beds, Smoking, Garden View | Courtyard view
Superior Suite, City View | Terrace/patio
Indoor pool
Romantic Room, Courtyard View | Bathroom | Shower, rainfall showerhead, towels, soap

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
carretera cuernavaca tepoztlán av. José, 39, Cuernavaca, MOR, 62300
  • Place, El Tepozteco National Park
    ‪1 min walk‬
  • Place, Galerias Cuernavaca Mall
    ‪18 min drive‬
  • Place, Cuernavaca Cathedral
    ‪33 min drive‬

Room options

View all photos for Romantic Room, Courtyard View

Romantic Room, Courtyard View | Down comforters, free WiFi

Romantic Room, Courtyard View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Down comforters, free WiFi

Standard Room, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room

Family Double Room | Down comforters, free WiFi

Family Double Room

  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Suite, City View

Superior Suite, City View | Down comforters, free WiFi

Superior Suite, City View

  • City view
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 King Sofa Beds

View all photos for Luxury Room, Balcony, Courtyard View

Luxury Room, Balcony, Courtyard View | Down comforters, free WiFi

Luxury Room, Balcony, Courtyard View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Room, Multiple Beds, Smoking, Garden View

Deluxe Room, Multiple Beds, Smoking, Garden View | Down comforters, free WiFi

Deluxe Room, Multiple Beds, Smoking, Garden View

  • Garden view
  • 438 sq ft
  • Sleeps 7
  • 1 King Bed, 1 King Sofa Bed and 1 Queen Bed

Similar properties

Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers
Hotel Borda Cuernavaca
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.0 out of 5, Very Good, 559 reviews
Hotel Borda Cuernavaca

About the neighborhood

Cuernavaca

Located in Cuernavaca, Hotel El Castillo is a 1-minute drive from El Tepozteco National Park and 5 minutes from Parish of the Divine Savior. .This hotel is 4 mi (6.5 km) from University of the State of Morelos and 4.1 mi (6.6 km) from La Paloma de la Paz.

What's nearby

  • El Tepozteco National Park - 1 min walk - 0.0 miles
  • Galerias Cuernavaca Mall - 18 min drive - 3.8 miles
  • Forum Cuernavaca - 21 min drive - 5.9 miles
  • Tabachines Golf Club - 31 min drive - 9.6 miles
  • Cuernavaca Cathedral - 33 min drive - 10.5 miles

Getting around

  • Benito Juarez International Airport (MEX) - 97 min drive

Restaurants

  • ‪Pozole Lupilla - ‬4 min drive
  • ‪Barbacoa el Hidalgense - ‬10 min walk
  • ‪The Italian Coffe - ‬6 min drive
  • ‪Los Molcajetes - ‬17 min walk
  • ‪El Colibrí - ‬5 min walk

About this property

Hotel El Castillo

Hotel El Castillo offers 17 accommodations with complimentary bottled water and portable fans. Beds feature down comforters. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.
Stay in one of 17 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads. Conveniences include complimentary bottled water and portable fans, and housekeeping is provided on request.
Enjoy the recreation opportunities such as an indoor pool or make use of other amenities including complimentary wireless internet access.
Featured amenities include a 24-hour front desk and laundry facilities. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking options include a garage

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Portable fan

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Heated pool maintenance fee: MXN 100 per stay
  • Laundry fee: MXN 100

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:30 AM to 9:00 PM

Property is also known as

Hotel El Castillo Hotel
Hotel El Castillo Cuernavaca
Hotel El Castillo Hotel Cuernavaca

Hotel El Castillo Reviews

Reviews

6.0
Rating 10 - Excellent. 13 out of 47 reviews
Rating 8 - Good. 6 out of 47 reviews
Rating 6 - Okay. 8 out of 47 reviews
Rating 4 - Poor. 5 out of 47 reviews
Rating 2 - Terrible. 15 out of 47 reviews

6.4/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Melissa

Stayed 1 night in Nov 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Jul 2025

6/10 Okay

Allan Gilberto

Liked: Property conditions & facilities
Aceptable a secas
Stayed 1 night in Aug 2024

6/10 Okay

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Agradable sencillo
Stayed 1 night in Nov 2025

8/10 Good

monica

Traveled with family
Liked: Cleanliness, staff & service, amenities
Muy apacible lugar
Stayed 1 night in Nov 2025

2/10 Terrible

Ariadna Alejandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una muy mala experiencia, no reservaron la habitación que pedí, apesar de eso decidi quedarme pero me asignaron una habitación sin cerrojo y con una sola cama cuando iba con mi hijo por lo que cancele en ese momento la habitación y me retiré a buscar otro en ese momento. La verdad, no lo recomiendo, es mejor ir directamente y si te conviene y convence adelante, pero nada que ver con lo que ofrecen en la aplicación. La verdad una decepción!!
Stayed 1 night in Oct 2025

2/10 Terrible

Enrique

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No contaba con agua el inodoro, no tenia jaban de manos ni para bañarse, no tenia agua caliente, tenia insecto vivos y muertos la habitación, las sabanas no se veian limpias, nos tuvieron que abrir otra habitación para ir al wc, en la recepción ni me daban buena información. Del tiempo que tengo utilizado Expedia es el peor hotel que he ido con mi familia.
Stayed 1 night in Sep 2025

10/10 Excellent

Joseph

Stayed 1 night in Aug 2025

4/10 Poor

Ara

Traveled with family
Disliked: Cleanliness, staff & service
No coincide con las fotos de publicidad
Stayed 1 night in Jul 2025

2/10 Terrible

Luis Arnulfo

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estancia fue desagradable, la piscina no estaba en servicio ni el restaurante, el baño con sarro
Stayed 2 nights in Jun 2025

6/10 Okay

Juan P

Stayed 1 night in May 2025

10/10 Excellent

Leonor

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 3 nights in Apr 2025

2/10 Terrible

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Habitación descuida y no había cable

Stayed 1 night in Apr 2025

4/10 Poor

Priscilla

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

6/10 Okay

Fernando

Traveled with partner
Disliked: Amenities
El servicio de telefono no hay, y en la primer gabitacion q me dieron no funcionaba la television y no habia toalla adicional y en la segunda havia hormiguitas en la habitacion
Stayed 1 night in Feb 2025

6/10 Okay

Liliana

Traveled with group
Stayed 1 night in Jan 2025

2/10 Terrible

miguel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

José Martín

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Rudyard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Ana

Stayed 2 nights in Dec 2024

4/10 Poor

Nabora

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Las fotos estaban muy bonitas y el resultado fue otro totalmente diferente. Nada que ver con lo que venden, nada recomendable
Stayed 1 night in Dec 2024

6/10 Okay

Daniela

Stayed 2 nights in Dec 2024

2/10 Terrible

Montserrat

Traveled with family
No respetaron mi reservación, simplemente dijeron que no les habían pasado el “papelito” en donde las ponían y que yo no estaba registrada
Stayed 1 night in Nov 2024

2/10 Terrible

Penny

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No me gustó para nada que pongan que es un hotel, y lo pinten bonito, cuando no es así Al llegar vimos que era un motel y de muy mala calidad
Stayed 1 night in Oct 2024

10/10 Excellent

Ricardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar y tranquilo
Stayed 1 night in Oct 2024