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Cozumel Hotel & Resort - All Inclusive

3.5 star property

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Photo gallery for Cozumel Hotel & Resort - All Inclusive

On the beach, sun loungers, beach umbrellas, beach towels
Deep-tissue massages, beach massages
On the beach, sun loungers, beach umbrellas, beach towels
Exterior
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • All inclusive
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
$212
$172 nightly
$212 total
Total with taxes and fees
Apr 8 - Apr 9

Explore the area

View in a map
Carretera Costera Sur Km 1.7, Cozumel, QROO, 77600
  • Place, Dolphinaris
    ‪5 min walk‬
  • Place, Stingray Beach
    ‪11 min walk‬
  • Place, Cozumel Maritime Terminal
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, iron/ironing board, bed sheets

Standard Room, 2 Double Beds

7.8 out of 10
Good
(239 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi) | In-room safe, desk, iron/ironing board, bed sheets

Superior Room (With Jacuzzi)

8.4 out of 10
Very good
(8 reviews)
  • Garden view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, bed sheets

Standard Room, 1 King Bed

8.2 out of 10
Very good
(12 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room | In-room safe, desk, iron/ironing board, bed sheets

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Allegro Cozumel All Inclusive
Cozumel
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very Good, 1,101 reviews
$167 nightly
The price is $207
May 7 - May 8
Total with taxes and fees
Allegro Cozumel All Inclusive

About the neighborhood

Cozumel

A stay at Cozumel Hotel & Resort - All Inclusive places you in the heart of Cozumel, a 2-minute drive from Cozumel Museum and 8 minutes from Chankanaab National Park. .This all-inclusive hotel is 5.1 mi (8.2 km) from Chankanaab Beach Adventure Park and 8 mi (12.9 km) from Paradise Beach.

What's nearby

  • Dolphinaris - 5 min walk - 0.3 miles
  • Stingray Beach - 11 min walk - 0.6 miles
  • Plaza Punta Langosta - 16 min walk - 0.9 miles
  • Cozumel Maritime Terminal - 3 min drive - 1.6 miles
  • Cozumel Museum - 3 min drive - 1.6 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • ‪Chilangos - ‬11 min walk
  • ‪Monkey Bar - ‬1 min walk
  • ‪Restaurant Los Girasoles - ‬1 min walk
  • ‪El Xec - ‬9 min walk
  • ‪Palapas Bar - ‬6 min walk

About this property

Cozumel Hotel & Resort - All Inclusive

Cozumel Hotel & Resort - All Inclusive offers 179 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Make yourself at home in one of the 179 air-conditioned rooms featuring LED televisions. Rooms have private furnished balconies. Cable television is provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Don't miss out on the many recreational opportunities, including an outdoor pool, a fitness center, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
Cozumel Hotel & Resort - All Inclusive has 2 restaurants on site.
Room service (during limited hours) is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Books
  • Children's pool
  • Evening entertainment
  • Games
  • Gym
  • Outdoor pool
  • Scuba diving

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Magnifying mirror
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1600 per accommodation (varies based on length of stay), plus a one-time cleaning fee of MXN 100
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: MXN 1600 per accommodation (varies based on length of stay) plus MXN 100 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cozumel All Inclusive
Hotel Cozumel Resort All Inclusive
Hotel Cozumel Resort All Inclusive

Cozumel Hotel & Resort - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 579 out of 1340 reviews
Rating 8 - Good. 383 out of 1340 reviews
Rating 6 - Okay. 209 out of 1340 reviews
Rating 4 - Poor. 92 out of 1340 reviews
Rating 2 - Terrible. 77 out of 1340 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Gerald

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Food was low quality and not tasty! If you have traveled at an all inclusive before you will not be happy. Employees are very slow and like the word No. I tried to do room service and they said at front desk order only?? I went down to order and they said no beer just water. Water never arrived had to go back down. Good pool and great for scuba.
Stayed 4 nights in Jan 2026

10/10 Excellent

Emma Christine

Great food!
Stayed 5 nights in Jan 2026

2/10 Terrible

Naomi

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible hotel and service avoid this place Cozumel has much better hotels!
Stayed 4 nights in Dec 2025

2/10 Terrible

Yamirka, Palm spring

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel is old, needs a lot of maintenance The food is horrible The entertainment is terrible I went with my family and we was waiting for a Mexican experience. Is nothing Mexican about it in that hotel. I don’t understand how the reviews are so good I just can’t understand or they most be fake We was looking for the switch for the balcony and we couldn’t find it so I called the receptionist and they told me that they had the switch for the balcony’s. In my life I so that in any place. I find that very offensive The standard rooms don’t have the right to have anything on the refrigerator. Is a hotel policy. Another thing that I don’t understand because every all inclusive hotel have everything. I can continue indefinitely counting wrong things at the hotel but I think that is good enough. Very disappointing I want to say that the employees are very nice people very humble and is not they fault is the owner responsibility
Stayed 6 nights in Dec 2025

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
⭐☆☆☆☆ Do Not Stay Here — Worst Resort Experience Ever Calling this place a “resort” is laughable. My stay at Cozumel Hotel & Resort was an absolute disaster from start to finish. Let’s start with the basics: there is NO Wi-Fi in the rooms—yet somehow they thought it was a good idea to put a Roku TV in the room that only works with Wi-Fi. Completely useless. The beds are rock hard, the kind that leave you waking up in crippling pain, and the sheets are so paper-thin they feel like tissue paper. The “hot tub” is actually a cold tub. Not lukewarm—cold. Zero heat. The floors throughout the resort are nasty and dirty, somehow looking grimy even though they appear to have been mopped (badly). Staff? Practically nonexistent. When you do manage to find someone, communication is extremely difficult due to poor English, which makes resolving issues nearly impossible. The food is another nightmare. Limited options, meals repeat daily, no variety, and there’s clearly not enough food to support the number of guests staying here. It’s low quality, uninspired, and disappointing at every meal. Trying to sleep? Forget it. There is LOUD karaoke and music blasting by the pool late into the night, often well past midnight. If you’re hoping for rest, good luck—you won’t get it here. The bathroom situation is unreal. The toilet barely flushes (bring a packable plunger, seriously), and the shower floods the entire bathroom every time you use it. To top it all off, the restaurant and bar hou
Stayed 6 nights in Dec 2025

10/10 Excellent

TETIANA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great vacation!
Stayed 9 nights in Dec 2025

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Dec 2025

4/10 Poor

Nathan

Disliked: Amenities
Food was terrible. Front desk repeatedly dropped the ball on dinner reservations. Overall efficiency of this place is sub par.
Stayed 4 nights in Dec 2025

4/10 Poor

Dawn Marie

Disliked: Property conditions & facilities
The pictures looked great on the website but in person it was as not anything like it. The building is old. Pool is beautiful but too cold to go in. We wanted to do activities at the resort but the pool stuff was impossible. Maybe 1-2 people went in the cold pool the whole time we were there. Hot tub was just warm. The beach area is really small. Food was not good. For an all inclusive I thought I’d be eating non stop but it was the opposite. The breakfast buffet only the omelette was good. I think only 1 dinner buffet was decent and the food by the pool was terrible. The staff was super friendly and Daniel at the lobby bar was the best! He made our stay enjoyable. The amenities booking agent was great for getting us into an excursion that originally was sold out and was informative.
Stayed 4 nights in Dec 2025

8/10 Good

Jared

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel. We enjoyed the beach view from the restaurant. The room provided was directly above the lobby. It was loud all the time. The hotel should have a shuttle offer to town.
Stayed 2 nights in Jan 2026

4/10 Poor

Beatriz

Disliked: Amenities, property conditions & facilities
The room was nothing like in the Expedia pictures. It was not warm and inviting. The bathroom was very old with a very dated bathtub, and fixtures. No towels.
Linens with stains.
Towel with makeup stains.
Coffee cups were cracked.
Walkways in poor condition.
Stayed 5 nights in Dec 2025

10/10 Excellent

KIMBERLYN

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff and the location.
Stayed 3 nights in Dec 2025

10/10 Excellent

Navrooz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at The Cozumel Hotel and Resort and would highly recommend the place for a family vacation. Clean property, friendly staff, plenty of good food, lovely entertainment each evening, snorkeling by the shore, and an excellent poolside party on New Year's Eve. On site free parking made it very convenient for parking our rental car. We enjoyed watching the coatis that roamed the backside of the hotel property and the iguanas that bathed in the sun. Our room was kept clean everyday and the hammock in the room was a great touch. We will definitely be back as our family had the most memorable time.
Stayed 8 nights in Dec 2025

6/10 Okay

Cassie

Traveled with family and small children
Liked: Cleanliness
The rooms were simple & clean. The A/C worked good. Lots of space to hang wet clothes out on the balcony. The beds could really use softer mattresses & make sure you ask for a blanket if you like more than just a sheet. The pool is large (water pretty cold) they do have a hot tub, children are not allowed in it. The kids area is more like a backyard park, where you have to supervise the children the whole time. The staff is very friendly and works very hard. The food was pretty dang good for an all inclusive, we never ate at the reserved restaurants because we had children & wanted to have options. Inernet is only in common areas, not a big deal of us, but some folks it might be. Snorkeling was great, we brought our own masks.
Stayed 5 nights in Dec 2025

8/10 Good

Anesia

Liked: Cleanliness, property conditions & facilities
The staff at the hotel were wonderful. Very helpful, friendly & welcoming. The only complaint was the food included. Half of the time it was cold and tasteless.
Stayed 4 nights in Dec 2025

8/10 Good

Shuai

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good snorkeling
Stayed 2 nights in Dec 2025

6/10 Okay

Lawrence

Traveled with partner
Liked: Cleanliness
The lack of dining was the main issue, and menu items not even available, staff overworked and delayed service. Staff in general tried very hard but I think this hotel has great potential, just barely a 3 star in my opinion, could be better managed. Also better understanding of English would be nice. Lots of potential to be better.
Stayed 7 nights in Dec 2025

8/10 Good

Thurmond

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful and relaxing stay. The hospitality was great and the resort was super clean. I will say, the food wasn't good. It lacked flavor and variety. We went off the resort a couple of times in search of a good meal. If they revamped their menu, I most definitely would come back. Sadly, the bland food and lack of options is a deal breaker.
Stayed 5 nights in Dec 2025

8/10 Good

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the easiest, friendliest places to stay. The one recommendation that I have is that they should have pico, chips and guac available at every meal.
Stayed 7 nights in Dec 2025

6/10 Okay

Sema

Stayed 9 nights in Dec 2025

8/10 Good

Renée Fiona

Traveled with partner
Liked: Cleanliness
Staff, particularly the entertainment team and the food/bar services. Cleaning was good. Special event for New Years was great!
Stayed 7 nights in Dec 2025

6/10 Okay

Lara

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I really enjoyed the property. The pool is very nice and big. Well maintained, plenty of loungers and also tables with chairs. There are activities to do throughout the day. Although the beach is across the street it is easily accessible and quite nice with chairs, loungers, hammocks and spots you can rent. The beach has great places to swim and snorkle. It is not a walkout beach though, you enter the water by a ladder. The rooms are okay. A little dated but I didn't spend much time in the room. After this I really don't have much positive to say. The food was okay, not a lot of variety. One main restaurant, buffet. We were told on numerous occasions that they were out of something. There is another restaurant only open a couple of days during the week. You need a reservation, but they fill up quickly. The service we experienced was the worst I ever had, anywhere. There were 2 good bartenders though, Trinidad and Daniel. During each meal, it was nearly impossible to get a drink or salt and pepper. We were hardly acknowledged. Our housekeeping staff never left us clean towels. On the several occasions we called the front desk for towels, we still never got them. Despite the negative experiences, we met so many great people that we made fast friends with making the trip definitely worthwhile. Overall I did enjoy my vacation but I know that I will not come back to this property.
Stayed 7 nights in Dec 2025

6/10 Okay

Brett

Liked: Staff & service
The quality of food has declined over the last few years. Instead of concentrating on American food choices, include items that represent the more local known items. The indoor dining is not a pleasant experience and the lighting is similiar to a refrigerator.
Stayed 3 nights in Dec 2025

8/10 Good

Bin

Traveled with family
Liked: Cleanliness, property conditions & facilities
We had good stay , and the price is good. we enjoyed the littel snorkeling area. Stuff are all friendly. Food ......well, there is not much to choose. No TV and wifi in the room, no drier for guests, we had packed our wet clothes. I did ask to fix the tv since we have 7 nights there.The front wrote dowm our room number, did not do anything. Hopefully, they will improve in the future. The hotel name is confusing too, taxi drivers are familiar with previous one.
Stayed 7 nights in Dec 2025

10/10 Excellent

Dean

Stayed 4 nights in Dec 2025