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Cozumel Hotel & Resort - All Inclusive

3.5 star property

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Photo gallery for Cozumel Hotel & Resort - All Inclusive

On the beach, sun loungers, beach umbrellas, beach towels
Deep-tissue massages, beach massages
Exterior
Lobby
On the beach, sun loungers, beach umbrellas, beach towels

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Restaurant
The current price is $213
$172 nightly
$213 total
Total with taxes and fees
May 23 - May 24

Explore the area

View in a map
Carretera Costera Sur Km 1.7, Cozumel, QROO, 77600
  • Place, Dolphinaris
    ‪5 min walk‬
  • Place, Stingray Beach
    ‪11 min walk‬
  • Place, Cozumel Museum
    ‪4 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, iron/ironing board, bed sheets

Standard Room, 2 Double Beds

7.8 out of 10
Good
(242 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi) | In-room safe, desk, iron/ironing board, bed sheets

Superior Room (With Jacuzzi)

8.4 out of 10
Very good
(8 reviews)
  • Garden view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, bed sheets

Standard Room, 1 King Bed

8.4 out of 10
Very good
(17 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room | In-room safe, desk, iron/ironing board, bed sheets

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Similar properties

Front of property
Grand Park Royal Cozumel - All Inclusive
Cozumel
  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.0 out of 5, Very Good, 1,010 reviews
$234 nightly
The price is $288
Jun 5 - Jun 6
Total with taxes and fees
Grand Park Royal Cozumel - All Inclusive

About the neighborhood

Cozumel

A stay at Cozumel Hotel & Resort - All Inclusive places you in the heart of Cozumel, a 2-minute drive from Cozumel Museum and 8 minutes from Chankanaab National Park. .This all-inclusive hotel is 5.1 mi (8.2 km) from Chankanaab Beach Adventure Park and 8 mi (12.9 km) from Paradise Beach.

What's nearby

  • Dolphinaris - 5 min walk - 0.3 miles
  • Stingray Beach - 11 min walk - 0.6 miles
  • Plaza Punta Langosta - 16 min walk - 0.9 miles
  • San Miguel Church - 3 min drive - 1.4 miles
  • Cozumel Museum - 4 min drive - 1.6 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • ‪Monkey Bar - ‬1 min walk
  • ‪Chilangos - ‬11 min walk
  • ‪Restaurant Los Girasoles - ‬1 min walk
  • ‪El Xec - ‬9 min walk
  • ‪Palapas Bar - ‬6 min walk

About this property

Cozumel Hotel & Resort - All Inclusive

Cozumel Hotel & Resort - All Inclusive offers 179 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Make yourself at home in one of the 179 air-conditioned rooms featuring LED televisions. Rooms have private furnished balconies. Cable television is provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Don't miss out on the many recreational opportunities, including an outdoor pool, a fitness center, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
Cozumel Hotel & Resort - All Inclusive has 2 restaurants on site.
Room service (during limited hours) is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Snorkeling

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Books
  • Children's pool
  • Evening entertainment
  • Games
  • Gym
  • Outdoor pool
  • Scuba diving

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Magnifying mirror
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1600 per accommodation (varies based on length of stay), plus a one-time cleaning fee of MXN 100

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Food and water bowls are available

Children and extra beds

Children are welcome

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: MXN 1600 per accommodation (varies based on length of stay) plus MXN 100 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cozumel All Inclusive

Hotel Cozumel Resort All Inclusive

Hotel Cozumel Resort All Inclusive

Cozumel Hotel & Resort - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 607 out of 1405 reviews
Rating 8 - Good. 400 out of 1405 reviews
Rating 6 - Okay. 223 out of 1405 reviews
Rating 4 - Poor. 98 out of 1405 reviews
Rating 2 - Terrible. 77 out of 1405 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

jami

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel room is very basic. It is clean. The food was pretty good, there was always something to eat. The staff is very nice. There is no actual beach. It is walkable to town which was nice.
Stayed 4 nights in Feb 2026

2/10 Terrible

jaime coronel

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
rooms where not up to date shower barely had water pressure sometimes no water at all had to request for shower towels for being all exclusive the meals where not the greatest same food day after day had no entertainment for hotel guests was the most boring time a had ever had at a all exclusive resort had to leave the resort in order to have some kind of fun and entertain your self
Stayed 4 nights in Feb 2026

8/10 Good

Michael William

Stayed 10 nights in Feb 2026

6/10 Okay

Charla

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff is friendly and location is excellent. The pool is large and gives a relaxing atmosphere. Amenities are minimal. Rooms are very basic. Food is below average. Drinks are watered down. I just needed a place to sleep as I didn’t plan on spending much time at the resort and this served that purpose. I would not stay here if I were looking for a true resort experience.
Stayed 2 nights in Feb 2026

6/10 Okay

David

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The food was not good.I've stayed there in the past.It's been much better. And they seemed to run out of things.
Stayed 14 nights in Feb 2026

4/10 Poor

Marsha Lynn

Traveled with group, Traveled with partner, Traveled with family
Disliked: Amenities
Staff was very rude and not were more interested in cleaning than helping us. They are not very friendly at the front desk. They acted like we were putting them out and were overworked. The food was terrible. They just kept recycling the same food all week. The dive shop on 3 different times ran out of tanks for diving. They refused to let us use tanks 1 time because it was too early. They catered to the boat dives more than the shore divers. We have stayed here 3 years in a row and I'm sorry to say that it will be the last time.
Stayed 7 nights in Feb 2026

10/10 Excellent

Todd

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Resort is very clean, staff is friendly, food and drinks were good as well. Great dive resort.
Snorkel/dive arra
Stayed 7 nights in Feb 2026

8/10 Good

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Pros: pleasant rooms, nice pool area, activities, snacks or meals almost always available, across from the dive shop, beachy area across the street, quiet enjoyment without excessively rowdy guests or tourists. Good to have a spa on site, a coffee spot, shop with pharmacy options on site as well. Walkable to shopping depending on individual distance preferences. Planned activities can be nice. Cons: cigarette smell a bit prevalent from others here and there, not always a restful night sleep, food often plain to my tastes and tables do not include salt/pepper seasoning. Did not like the added step of cutting off the inclusive wristband at the end (just not for me- I kept the wristband). Odd request for a written note on why I was checking out early. Overall a rather nice place to visit short term; I especially enjoyed the beachy area, bike tour, fire show, and would be pleased to return to the area for a longer stay. Room for improvement, but pleasant as is.
Stayed 5 nights in Feb 2026

6/10 Okay

Derek

Liked: Cleanliness, property conditions & facilities
The food was just okay and it wasn’t always available. No WiFi was available in our room which wasn’t far from the lobby. The TV in the room was the size of a computer monitor. And since we couldn’t get WiFi in the room, we were forced to hotspot to watch streaming services. The staff were very nice and accommodating.
Stayed 4 nights in Feb 2026

10/10 Excellent

PATRICIA

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall resort quality was good. Staff were professional. Recommendation: more water filling stations. Snorkeling off resort was amazing. (octopus, stingrays, lion fish, urchins, sea stars, needle fish, tons of tropical fish.) Food was always good with a variety of breakfast, lunch and dinner options. No shortage of chairs.
Stayed 7 nights in Feb 2026

8/10 Good

Donald

Liked: Cleanliness, staff & service
I've stayed here twice and might visit again. It's a solid value, with decent, clean rooms, comfortable beds, a large swimming pool with a hot tub, great ocean access and an in-house dive-shop. The location is excellent, and a short walk to the village of San Miguel. The resort has been smartly situated, with two halves connected by a convenient, brightly lit, tiled passageway. The hotel rooms are on the land side, wrapped around a large swimming pool with plenty of places to lounge and relax, with rooms featuring views of the pool and gardens — some with partial sea views. To reach the sea side of the complex, you can either walk across the street, or through the passageway that tunnels under it. The sea side of the resort is compact, with a very large open-air restaurant serving breakfast, lunch and dinner, a view that is all ocean, and multiple places to access the water for boating, diving, snorkeling, and swimming. Half of the ocean frontage is taken up by a very nice sandy beach area dotted with palm trees, hammocks, lounge chairs, and a bar. The dive shop is sandwiched in between the beach and the restaurant area. If you like to fish, you can hire a fishing charter, or you can fish next door for free; there is a long, rocky stretch of coastline just outside the resort and the protected marine park that is popular with local fisherman, couples and families, where I have had some luck and a lot of fun. Finally, staff are polite, friendly, and helpful. Recommended.
Stayed 7 nights in Jan 2026

10/10 Excellent

Nestor

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Dec 2025

8/10 Good

Ashley Marie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff at bar and breakfast / lunch & dinner were kind.
Stayed 6 nights in Feb 2026

6/10 Okay

Lisa

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Food was not very good at the resort - breakfast & lunch were ok, dinners were terrible & we often ate off site.
Stayed 7 nights in Feb 2026

10/10 Excellent

Joshua

Stayed 5 nights in Jan 2026

8/10 Good

Nickolas, Shelby Twp

Traveled with family
Liked: Cleanliness, property conditions & facilities
The dive shop was great
Stayed 6 nights in Feb 2026

2/10 Terrible

LAURA

The food was terrible
Stayed 4 nights in Feb 2026

6/10 Okay

Brenda

Traveled with group
Disliked: Property conditions & facilities
It was average nothing special. The service was average maybe a little bit lower than average. I would say the maid service was very poor. The food you will have some good days and some bad days. The weather was bad and we still had to eat outside for all inclusive and most people were in their winter coats. Complain to management along with several other families but they did nothing.
Stayed 9 nights in Jan 2026

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. The hotel has nice amenities. Yesi, Suni, Pepe and Juanita did a good job trying to engage people in activities. They were lots of fun! The servers all were helpful and attentive to us including Arturo, Manuel, Valentin, & Juanito. The only complaint was food at times was lacking. Some alcoholic drinks were not very good, poorer quality alcohol. Lastly, the air fresheners in halls and bathrooms was way too powerful. Just unplug them or turn them way down. Thank you for a nice stay!
Stayed 7 nights in Feb 2026

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
They were all great!
Stayed 4 nights in Feb 2026

4/10 Poor

William

Liked: Cleanliness, property conditions & facilities
The food at resort was really bad, not hot, keep running out ot things. Salad bar with no lettuce. Pizza and Pasta night with no pizza. Half the time you did not know what you were eating. Breakfast with no oatmeal. Food just did not taste good.
Stayed 3 nights in Feb 2026

8/10 Good

Brian T

Stayed 7 nights in Jan 2026

6/10 Okay

Vanika

Traveled with family
Liked: Cleanliness
The resort is in a great location—very close to shops, attractions, and nightlife. It’s also super convenient to get around using bikes, and there are plenty of options to rent scooters and jeeps, which made exploring easy and enjoyable. Unfortunately, the customer service seriously took away from the experience. The waitstaff, especially at the pool bar, were consistently rude and inattentive. Getting drink refills required asking multiple times, and even placing a food order was a hassle. On one occasion, we ordered food at the pool and waited for a long time. When my husband finally flagged down the waiter to ask about our order, she caught an attitude and told us we never ordered. We reminded her that we did and that she had written it down. Eventually, she returned with only half of our food. When we asked about the fries that were missing, she told us there were no fries left and that they were closing in 10 minutes. No apology, no effort to make it right. Staffing seems to be a major issue, particularly in the pool area. They should hire more employees to better accommodate guests, as the current setup clearly isn’t working. We also had issues with basic room service. We called the lobby to request face towels, but they never arrived. I ultimately had to go down to the lobby myself to ask for them. Overall, while the location and transportation options are a big plus, the poor customer service and lack of responsiveness make it hard to recommend this resort.
Stayed 4 nights in Feb 2026

10/10 Excellent

Sudhir

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Honestly it’s not bad for the price.
Stayed 4 nights in Feb 2026

10/10 Excellent

david

Stayed 1 night in Feb 2026