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El Cozumeleño Beach Resort - All Inclusive

Property class: 3.5

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Premium Sky Top Room | In-room safe, individually decorated, individually furnished

Reviews

7.0 out of 10
Good

Popular amenities

  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
$197
$159 nightly
$197 total
Total with taxes and fees
May 1 - May 2

Explore the area

View in a map
Playa Santa Pilar Km 4.5, Cozumel, QROO, 77600
  • Place, Playa San Juan
    ‪17 min walk‬
  • Place, Isla Cozumel Biosphere Reserve
    ‪16 min drive‬
  • Place, Chankanaab National Park
    ‪28 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪13 min drive‬

Room options

View all photos for Garden View

Garden View | In-room safe, individually decorated, individually furnished

Garden View

  • Partial ocean view
  • 517 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished

Balcony Athletic Ocean View Guarantee

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Sky Ocean View

Sky Ocean View | In-room safe, individually decorated, individually furnished

Sky Ocean View

7.2 out of 10
Good
(10 reviews)
  • Ocean view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Sky Top Room

Premium Sky Top Room | In-room safe, individually decorated, individually furnished

Premium Sky Top Room

7.4 out of 10
Good
(18 reviews)
  • Ocean view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished

Balcony Ocean View Guarantee

  • Ocean view
  • 517 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Similar properties

Front of property
Grand Park Royal Cozumel - All Inclusive
Cozumel
  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
3.9 out of 5, Good, 1,002 reviews
$272 nightly
The price is $334
May 28 - May 29
Total with taxes and fees
Grand Park Royal Cozumel - All Inclusive

About the neighborhood

Cozumel

Located in Cozumel (Zona Hotelera Norte), El Cozumeleño Beach Resort - All Inclusive is within a 10-minute drive of San Miguel Church and Stingray Beach. .This all-inclusive property is 9 mi (14.4 km) from Chankanaab National Park and 9.8 mi (15.8 km) from Corona Beach.

What's nearby

  • Playa San Juan - 17 min walk - 0.9 miles
  • San Miguel Church - 11 min drive - 4.4 miles
  • Isla Cozumel Biosphere Reserve - 16 min drive - 3.5 miles
  • Chankanaab National Park - 28 min drive - 11.2 miles
  • San Francisco Beach - 44 min drive - 18.0 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 11 min drive

Restaurants

  • ‪Melia Cozumel All Inclusive Golf & Beach Resort - ‬3 min walk
  • ‪Guido's - ‬6 min drive
  • ‪El Cozumeleño Beach Resort - ‬1 min walk
  • ‪Hemingway Lounge Rest. & Bar - ‬5 min drive
  • ‪Bajau - ‬5 min drive

About this property

El Cozumeleño Beach Resort - All Inclusive

El Cozumeleño Beach Resort - All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor tennis court and a health club are featured at the property. 5 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 251 air-conditioned rooms featuring flat-screen televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor pools, a health club, and an outdoor tennis court. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite to eat at El Cocal Restaurant, one of the property's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges.
Featured amenities include a 24-hour business center, express check-in, and dry cleaning/laundry services. Planning an event in Cozumel? This property has 5381 square feet (500 square meters) of space consisting of a conference center and 4 meeting rooms. Free self parking is available onsite.
A complimentary manager's reception is offered each day. A hosted evening meal is available for a surcharge daily (reservations required).
El Cocal Restaurant - This restaurant is located on the beach.
La Veranda - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Swim Up Bar - Onsite bar. Open daily.
La Pérgola - Onsite coffee shop. Open daily.
Lobby bar - Onsite lobby lounge. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Miniature golf
Tennis

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee; reservation required
  • Snack bar/deli

Restaurants on site

  • El Cocal Restaurant
  • La Pérgola
  • La Veranda
  • Lobby bar
  • Swim Up Bar

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Boat
  • Books
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Indoor pool
  • Kayaking
  • Mini golf
  • Optional golf privileges
  • Outdoor tennis court
  • Personal motorized watercraft
  • Piano
  • Rowing/canoeing
  • Scuba diving
  • Snorkeling
  • Table tennis
  • TV in common areas
  • Water sports equipment

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Beach toys
  • Children's games
  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Conference center (5,381 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1972
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 40
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 60

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 15 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 60 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 001-007-002116/2025

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Cozumeleno Beach Resort
El Cozumeleno Beach
El Cozumeleno Beach Resort
El Cozumeleno Beach Resort All Inclusive
El Resort All Inclusive
El Cozumeleno Beach All Inclusive
El All Inclusive
El Cozumeleno All Inclusive
Cozumeleno Inclusive Inclusive
El Cozumeleño Beach Resort All Inclusive
El Cozumeleno Beach Resort All Inclusive
El Cozumeleño Beach Resort - All Inclusive Cozumel

El Cozumeleño Beach Resort - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 401 out of 1326 reviews
Rating 8 - Good. 312 out of 1326 reviews
Rating 6 - Okay. 273 out of 1326 reviews
Rating 4 - Poor. 162 out of 1326 reviews
Rating 2 - Terrible. 178 out of 1326 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Cameron

Stayed 7 nights in Feb 2026

6/10 Okay

Jeremy

Traveled with family and small children
Liked: Staff & service
Budget all inclusive. Probably the 8th time we have stayed there. Last time in 2018 keeps sliding downhill! Fix the hot tub fix the pool jets
Stayed 7 nights in Feb 2026

10/10 Excellent

Theresa

Liked: Cleanliness
Rooms are clean and staff are great
Stayed 5 nights in Jan 2026

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Where to begin. This hotel claims to be a 4-star hotel, but locals laughed and said it is the oldest resort in Cozumel and certainly the worst I have ever stayed in. I would rate this a 2-star at best. Our shower had no running water; the faucet dripped nonstop. The ac sounded like a jet. Complaining to the manager resulted in maintenance entering our room and replacing the showerhead without notice, but the water still failed to run. There was no refrigerator or coffee pot in our room, and the shower doors were so rusted and disgusting that we feared tetanus. Our room had twin beds when advertised as doubles, and my feet hung off the end of the bed. There is one very small dining area for all guests, with little variety in the food. The food on the buffet is also not labelled, so it's often a mystery. Being someone with shellfish allergies, I made the mistake of consuming something that contained shellfish due to mislabelling. When we inquired about the one "à la carte", we were rudely informed that we required a reservation the morning before at 8 am sharp. The resort claimed to have activities, but there were pool tables and similar items; there was no way to play them. No nightly entertainment. Staff always acted as if it were an inconvenience and barely spoke English. Tipping did not improve services. We decided to relocate after one night because it was unacceptable. Other guests also expressed concerns, and many also relocated to another resort.
Stayed 7 nights in Jan 2026

6/10 Okay

Janet, Lincoln

Traveled with group
Disliked: Amenities
Here are the things that were wrong when we arrived: hard bed, no hot water, one of the two lamps didn’t work so it was very dark and we had only one outlet in the bedroom. Food that had no seasoning and was sometimes inedible. Things they fixed the same day we asked them to: switched out the mattresses for new ones and we had hot water by 6pm on our first full day there. The food never got any better. The made to order omelet was very good. The pizza was very good but you had to know to order it and it took about 45 minutes. The buffet was very bland and was the same every day. The website listed a lot of amenities the hotel didn’t actually have: an arcade, a pool table, a deli, a cafe. Also, we would have loved some more activities like water volleyball or aquatic aerobics. We will say that the staff was the best part of our stay. Everyone was friendly and as helpful as they could be.
Stayed 7 nights in Jan 2026

6/10 Okay

Teresa, Plymouth

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Property needs maintenance. Food is average. Check-in process remains highly inefficient. Most staff are wonderful!
Stayed 7 nights in Jan 2026

4/10 Poor

Susana Vieira de

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The washroom looked like a locker room, there were no activities in the hotel like most all include resorts do, the pool was almost always being cleaned (could not be used), the “gym” barely had any equipments and the ones they had were in terrible conditions.
Broken doors, and not enough power outlets in the bedroom. Most things were in poor conditions.
The shower flooded at every time, and we could never tell when there would be hot water or not.
Stayed 7 nights in Nov 2025

8/10 Good

Michael

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
Its open and spacious, but not as clean as expected, staff great, food outstanding
Stayed 5 nights in Jan 2026

6/10 Okay

Mehmet Rifat

Liked: Cleanliness
The room was ok, and had a nice view. The ac was very loud. The shower leaked, and the TV did not work. The staff was good, but would not clean the room daily unless requested
Stayed 4 nights in Jan 2026

6/10 Okay

Nancy Carol

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
Took 3 days to get room cleaned because i apparently had to lock the box in my room even though i didnt use it. Shower had no hot water and the food was terrible, even at the restaurant but buffet was worse. We ended up eating elsewhere every day
Stayed 8 nights in Jan 2026

8/10 Good

CINDY

Liked: Amenities
Relaxing destination for sure.. Food was ok, but just like most all inclusive resorts, i waant expecting spectacular food. The rooms are very spacious but very outdated and the ac isn't the best. Honestly i chose tnis resort because of its location on the isla d! You can literally have fishes swimming around you..no snorkeling gear needed!
Stayed 3 nights in Jan 2026

6/10 Okay

Maximo, Albuquerque

Liked: Cleanliness
The hotel is outdated
Stayed 4 nights in Jan 2026

2/10 Terrible

Jan Carol

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This resort is the worst place we have ever stayed. The rooms were disgusting, stained couch, disgusting shower, chipped tiles. There was only two possible places to eat and the quality was hardly edible. There was only a buffet and one half way decent restaurant that you could had to get up before 8:00 am the day you wanted a reservation. It was so bad that we actually left the resort early (Wednesday) and went to the Westin. The brochure is totally misrepresented, many of the features do not exist. THere was never hot water, I took many cold showers, All glasses were plastic that they reused and the black emblem would rub off on your hands. The outdoor furniture was cheap plastic and - the bathroom door so wharped - the shower door was even more disgusting. I have plenty of pictures but their website is definitely false advertising.
Molded bathroom door and creaked when you opened. There were black stains on the floor
Stained Couch in our room
Disgusting shower that was stained with either cold or warm water and no pressure
Cracked tiles on the stairs
Stayed 7 nights in Jan 2026

8/10 Good

Tonya Jo

Traveled with family
Liked: Cleanliness
We have been coming to this resort for years and we love staying here. It is a smaller resort which is one thing we love. We never feel unsafe letting our teens run to their room or hanging at the pool while we are at the beach. The staff is amazing and you’re never without a drink or food options. We love ordering lunch on the beach! But if you want something different, it’s a short taxi ride to town. The water is the most beautiful clear blue, perfect for snorkeling!
Stayed 7 nights in Jan 2026

2/10 Terrible

Terri Lee

Traveled with partner
Disliked: Amenities, property conditions & facilities
We upgraded our room to have a slice of ocean view…mostly palm trees. No coffee in room and waited up to 45 minutes every morning for it in the lobby. Same food served cafeteria style everyday and not good, so we paid extra to eat off resort. Black mold in the air conditioning so we turned it off after day one but was sick all week from it. The staff was wonderful and worked hard to make it all up to us and kept the resort clean. It was a tired old resort that will not return too. No entertainment and piles of seaweed on the beach.
Stayed 7 nights in Jan 2026

10/10 Excellent

Suzy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great time & friendly staff!
Stayed 4 nights in Dec 2025

2/10 Terrible

lisa-, Severn Bridge

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2026

4/10 Poor

Fernando

Traveled with partner
Disliked: Amenities
I DID'NT LIKE THE RESORT.
Stayed 7 nights in Jan 2026

8/10 Good

katerina

Traveled with group
Liked: Cleanliness, staff & service, amenities
We had to change rooms twice because they were dirty old and disgusting. Our third rule was in the newer section. It was very clean uncomfortable. I have to give the staff my thanks for being so attentive to find us a room that was to our liking.
Stayed 7 nights in Jan 2026

4/10 Poor

Hernán

Stayed 5 nights in Jan 2026

6/10 Okay

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Food was not good. No nightly entertainment.
Stayed 14 nights in Jan 2026

2/10 Terrible

Joshua

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We will never stay here again, and I recommend you also stay somewhere else. The people of Cozumel are friendly and the beach is gorgeous. Every room here faces the ocean to some degree. The hotel needs upgrades to rooms and processes. The buffet food is mediocre and repetitious, and the restaurant food is downright awful. Your booking doesn't guarantee your rooms. I booked several months in advance for two 2-bed/1-bath, adjoining available, ocean-view rooms for my family of 5. I contacted the hotel a month beforehand to verify accommodations, who said they put a note in our reservation. When we got there, the front desk attempted to "upgrade" us to a suite with only 3 beds and 1 bathroom. When we politely refused, she said we needed to wait and see what's available...not what you want to hear traveling internationally. After an hour of walking the property, they brought us to adjoining rooms: 1-king & 2-full beds. They offered a fold-out bed. We gave in because what other options did we really have? At least we had 2 bathrooms and somewhere to sleep. The rooms were very old with broken tiles and ceilings. The couch was disgusting and crumpled. The bathrooms were gross and we didn't have hot water for the first 4 days. We were facing NW so never got to watch a sunset from our balcony as hoped. The buffet was repetitious and mediocre, but so much better than the food at the restaurant for which you need to make same-day reservations. I'd have rather eaten MREs.
Stayed 5 nights in Dec 2025

6/10 Okay

Timothy

Traveled with group, Traveled with partner
Disliked: Property conditions & facilities
The Bad-- the bathrooms, especially the shower area need a major update or at minimum a deep clean. The food - the buffet the best thing is to order frim the grill or off the menu you scan off the napkin holder although half the items are not available it beats the cold buffet items anytime. The restaurant we ate at twice. Food looked fancy but tasted bland and was warm and not hot when it arrived. The Good- the beach is AMAZING. The snorkeling wonderful. The staff are so helful and kind.
Stayed 7 nights in Jan 2026

10/10 Excellent

Krista

Stayed 10 nights in Dec 2025

4/10 Poor

Jordan

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms are VERY tired. AC is incredibly noisy, but barely cools the room. we had to sleep with the patio door wide open. Thankfully there was a fairly strong wind coming off the sea. The shower was broken (was however fixed in a timely manner) The thermostat literally fell off the wall, lol. We stayed here because we were diving in Cozumel. It's very important to be well hydrated before your dives. They provided only 2 small bottles of the water wich were never replenished during our 2 night stay. I went to guest services (front desk) at 5:45 AM one morning before we were going to depart to go diving to request some water. THE HOTEL STAFF COULDNT EVEN PROVIDE US WITH BOTTLED, OR FILTERED WATER. I was directed to a weatercooler to fill my bottles, wich was completly empty. Staff refused to refill it! If you need the basic human necessity of water to survive, I highly recommend avoiding this hotel! We struggled to find edible food at the main buffet (my partner was sick both nights after having eaten there, we changed hotels the following day and she was fine after that) The view is great, the snorkeling is great but it stops there. Would never stay here again unless I literally had absolutely no other choice. The beds are rock hard, stained and their fix is to throw a thin foam topper on top of the 30 year old mattresses. We didnt have high hopes for this place to begin with, but it was BAD!
Stayed 2 nights in Dec 2025