Customer service was excellent; the guy at the front desk was invaluable, and I understood what was going on with the renovations. However, in the morning, I called the front desk to let them know the toilet was making a noise while we were showering, and when my daughter tried to flush it, it overflowed. I called downstairs, and they said it would be at least two hours before someone could fix it. That is not acceptable, and we were only there for a day, so we checked out at 6:00 AM. No breakfast.