2/10 Terrible
Cyliss
Dec 8, 2025
Disliked: Cleanliness, staff & service, amenities
We had to change rooms twice during a surprise proposal. Once because the room was ridiculously dirty & dark due to the lights not working and then the second time because the rooms door battery was broken. After I set the room up finally to propose to my wife we left to see the Christmas lights upon arrival back to the room at midnight, the door stopped working yet again. Not only this but, after asking the front desk clerk(T) (very nice btw) to open the room her key didn’t work either. She grabbed maintenance (D). He had the manual key to open the door, he walks me and my soon to be wife to the room. It’s a surprise, so my wife jokingly says since I can’t look, peek for me to the maintenance. I allow it, and he walks semi into the room and says a derogatory based joke while physically thrusting his hips, saying we’re about to get it on. I look at him and say thats inappropriate behavior and it’s not the time for that and to leave. Right before he leaves I quote, he says “youre making a mistake.” Almost ruining the surprise right before we get into the room as well as being quite disrespectful. I then go down to the front desk to speak to management for a well deserved apology and refund and their Manager (A) on the phone with the front desk, says he doesn’t have anything to do with it. The Maintenance whom verbally harassed us, denied all allegations and the manager took his side until, I inquired for the law to be involved unless given our request for a refund. Resolved.
Cyliss
Stayed 1 night in Dec 2025
