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Four Points by Sheraton Ciudad Juárez

Property class: 3.5

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Photo gallery for Four Points by Sheraton Ciudad Juárez

A spacious lobby with modern furniture, a large abstract artwork on the wall, and a central seating area.
A multi-story hotel with a modern design, featuring a prominent entrance and a landscaped area in front.
A modern bar area with a long wooden table, bar stools, and a brick wall backdrop.
A modern lobby with leather sofas, a central ottoman, and a brick-patterned wall.
A spiral staircase with wooden steps and metal railings, surrounded by a wall with a striped pattern.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free airport shuttle
  • Free WiFi
  • Air conditioning
The current price is $137
$122 nightly
$137 total
Total with taxes and fees
Nov 1 - Nov 2

Explore the area

View in a map
Av. Del Charro 215 - 2 Col. Partido Diaz, Ciudad Juárez, CHIH, 32349
  • Place, UACJ - Universidad Autónoma de Ciudad Juárez
    ‪5 min walk‬
  • Place, Paso del Norte Cultural Center
    ‪15 min walk‬
  • Place, Plaza de las Americas
    ‪5 min drive‬
  • Airport, Ciudad Juarez, Chihuahua (CJS-Abraham Gonzalez Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed with Sofa bed

A hotel room with a large bed, a small table, a sofa, and a wall-mounted lamp.

Deluxe Room, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(10 reviews)
  • 278 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed

A hotel room with a bed, a desk with a chair, a television, and a wardrobe.

Traditional Room, 1 King Bed

9.2 out of 10
Wonderful
(34 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

A balcony with two chairs and a table, a city view, and a large window.

Suite, 1 Bedroom

8.6 out of 10
Excellent
(7 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Traditional Room, 2 Queen Beds

9.4 out of 10
Exceptional
(25 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

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About the neighborhood

Ciudad Juárez

With a stay at Four Points by Sheraton Ciudad Juárez in Ciudad Juárez, you'll be within a 10-minute drive of Paso del Norte International Bridge and American Consulate. .This hotel is 9 mi (14.4 km) from Fort Bliss and 5.5 mi (8.9 km) from University of Texas at El Paso.

What's nearby

  • UACJ - Universidad Autónoma de Ciudad Juárez - 5 min walk - 0.3 miles
  • Emotion Casino - 15 min walk - 0.9 miles
  • Paso del Norte Cultural Center - 15 min walk - 0.9 miles
  • Edificio de Posgrado UACH - 17 min walk - 0.9 miles
  • Plaza de las Americas - 5 min drive - 1.2 miles

Getting around

  • El Paso Union Depot - 27 min drive
  • El Paso International Airport (ELP) - 28 min drive

Restaurants

  • ‪Great American Steak - ‬3 min walk
  • ‪El Zaguaro - ‬9 min walk
  • ‪La Carbonería - ‬6 min walk
  • ‪Barbacoa "El Guero - ‬8 min walk
  • ‪Burritos Aquimichu - ‬9 min walk

About this property

Four Points by Sheraton Ciudad Juárez

Four Points by Sheraton Ciudad Juárez offers 139 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 45-inch Smart televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 139 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a reception hall.
You can enjoy a meal at El Sardinero serving the guests of Four Points by Sheraton Ciudad Juárez, or stop in at the snack bar/deli. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A shuttle from the hotel to the airport is complimentary (available on request).
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
El Sardinero - This restaurant specializes in American cuisine. Guests can enjoy drinks at the bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free airport drop-off shuttle from 8:00 AM to 5:00 PM on request
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 270 for adults and MXN 150 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Sardinero

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in hallways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Communal living room
  • Comprehensive food waste policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination

Entertainment

  • 45-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 270 for adults and MXN 150 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 10:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Four Points by Sheraton Ciudad Juárez Hotel
Four Points by Sheraton Ciudad Juárez Ciudad Juárez
Four Points by Sheraton Ciudad Juárez Hotel Ciudad Juárez

Four Points by Sheraton Ciudad Juárez Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 556 out of 785 reviews
Rating 8 - Good. 111 out of 785 reviews
Rating 6 - Okay. 50 out of 785 reviews
Rating 4 - Poor. 32 out of 785 reviews
Rating 2 - Terrible. 36 out of 785 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant experience Walking distance to delicious food. I'd stay there again.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Excellent stay!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and eats, very clean, great staff and very quiet. Highly recommend.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
A very good, clean hotel. The downsides: the pool is very small and poorly located; the TV in the room wasn't showing any channels; the bar staff refused to put on the World Cup; and one elevator was out of order, leading to a lot of wasted time waiting.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoy this place
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
great service and food
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
The hotel is nice, but it doesn't feel like a Four Seasons; only one elevator was working, the restaurant was nothing extraordinary, the location is good, the parking is excellent, and the front desk staff were outstanding.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the buffet would be more selection based on the menu and more fresh:(
Stayed 16 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. The best in Juarez
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff, clean room.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Smelled good, clean, breakfast was amazing!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service, I ordered a pizza at the hotel restaurant and it was under cooked. A side from that it was a great experience.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Breakfast was very good
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
I love stay in this property always a Have a good experience.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good I recommend the hotel.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this hotel and had very pleasant experience. The room was clean, comfortable, and well maintained, whith all basics amenities you need for a relaxing stay. The staff were friendly and helpful, always .willing to assist with question and request.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great staff!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely top place to stay when visiting Juarez

Room was clean and amazing. Staff was super friendly and welcoming
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excelent, the buffet at tha bar was great
Stayed 2 nights in Aug 2025
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Terrible place for breakfast. Super slow services Poor quality food, took for ever to get eggs prepared
Stayed 1 night in Jun 2026