My family and my sister in law family came from South Korea stayed two nights at this Hotel and had worst experienced in my life. First we open the room, we found three big black roaches dead and all most dead showing belle and lightly moving legs. We picked two roaches with toilet papers and throw in toilet and one found under the sink cabinet, we took picture, just showing front desk. Hotel changed one room, but two rooms still had bad sink or chemical smell all over. My sister found small live roach in bathroom and killed right away next morning, we couldn’t unpack the luggage two days while we stayed this hotel and we have to clean all our clothes before entering our home. Hotel didn’t changed rooms even we talked about this issue. Next day, we went to swimming and try to take shower, water had cut off entire hotel for four five hours without telling us anything. We have to dry out without take shower. We called front desk and find out water was cut off entire hotel without telling us anything before. Same day, we received phone call from hotel manager Noah while we were in Kentucky Kingdom and he was mad and told us come back hotel right away due to my dog is barks and told me, I didn’t register my dog. I have to drove one and half hours to come back early and left theme park early (spend nearly $400) and cancel my dinner plan. When I checked in this hotel, assistance manager Chris was helping me and assigned rooms and he knows roach problem and he knows I had a dog