Our experience at this hotel was extremely disappointing & by far one of the worst stays we’ve ever had. When we arrived, the room assigned to us was tucked away in a corner, and the guests next door were openly smoking marijuana. We immediately notified hotel management, yet nothing was done to address the situation.
Upon entering the room, we noticed the sheets were dirty, including what appeared to be blood spots. When I requested either a new room or cleaning service, I was told housekeeping would come. Instead, someone dropped a clean blanket at the door & expected us to change the bedding ourselves—completely unacceptable.
On top of that, the power in our entire suite kept shutting off randomly. Engineering came to look at it but admitted they had no idea why it was happening, suggesting it “might be a sensor issue” & that we should request to be moved. We explained we had already been told the hotel had no other rooms available.
With no resolution offered & no safe or comfortable place for our family of three, we ultimately had to pack up everything we had already unpacked & leave the same day. We were forced to book a last-minute stay at another hotel, spending hundreds of dollars because of this hotel’s lack of cleanliness, professionalism, & basic hospitality.
I rarely leave negative reviews, but this experience was unacceptable from start to finish. I hope management seriously evaluates the conditions of their rooms and the way staff handles guest concerns.