I was recently stranded around midnight in Chicago after the air traffic system meltdown in England delayed my Heathrow flight by 3.5 hours and British Air was incapable of providing hotel accommodation for some reason. I quickly booked a room at the O’Hare Hampton using Expedia, BUT when the taxi delivered me there, it turned out the Expedia site was in error, and there were no rooms available. Despite my visible frustration, Alan, the agent on duty, worked with me to quickly cancel and get refunded the payment from Expedia. Alan then found a room that had been closed for cleaning and mercifully booked me into it so I could recover with a few hours sleep after my 24+ hour odyssey. He was always helpful and accommodating. Alan for President, I say — and as I told him: it’s why I chose Hampton Inn instead of others near O’Hare for half the price. That night of sleep made all the difference on my continued journey for a family wedding the day after.