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Hotel Grand Marlon

3.0 star property

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Photo gallery for Hotel Grand Marlon

Junior Suite | In-room safe, iron/ironing board, free WiFi
Flat-screen TV
Flat-screen TV
Porch
Balcony

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Gym
  • Pool
  • Room service

Explore the area

View in a map
Av. Juárez No. 88, Chetumal, QROO, 77000
  • Place, Explanada de la Bandera
    ‪8 min walk‬
  • Place, Chetumal Ferry Terminal
    ‪8 min walk‬
  • Place, Museum of Maya Culture
    ‪10 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, iron/ironing board, free WiFi

Standard Double Room

8.4 out of 10
Very good
(16 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room

In-room safe, iron/ironing board, free WiFi

Executive Room

8.4 out of 10
Very good
(19 reviews)
  • Sleeps 3
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite

Junior Suite | In-room safe, iron/ironing board, free WiFi

Junior Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Master)

Suite (Master) | In-room safe, iron/ironing board, free WiFi

Suite (Master)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

Standard Triple Room

  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Chetumal

With a stay at Hotel Grand Marlon in Chetumal, you'll be within a 10-minute walk of Museo de la Ciudad and Palacio de Gobierno. .This hotel is 17.9 mi (28.9 km) from Lake Bacalar and 0.5 mi (0.7 km) from Explanada de la Bandera.

What's nearby

  • Explanada de la Bandera - 8 min walk - 0.5 miles
  • Chetumal Ferry Terminal - 8 min walk - 0.5 miles
  • Palacio de Gobierno - 8 min walk - 0.5 miles
  • Palacio Municipal De Othon P. Blanco - 10 min walk - 0.5 miles
  • Museum of Maya Culture - 10 min walk - 0.6 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 7 min drive

Restaurants

  • ‪hot dogs de la obregon - ‬4 min walk
  • ‪Sergio's Pizzas - ‬5 min walk
  • ‪El Taquito de Don Julio - ‬1 min walk
  • ‪Mantura - ‬2 min walk
  • ‪Las Mismas - ‬3 min walk

About this property

Hotel Grand Marlon

Hotel in Chetumal with a fitness center and a 24-hour front desk
Hotel Grand Marlon offers 34 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Chetumal hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 34 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.
Be sure to enjoy recreational amenities, including an outdoor pool, a hot tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Enjoy international cuisine at Placeres, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Local cuisine breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include a business center, a 24-hour front desk, and luggage storage.
Local cuisine breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Placeres - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: MXN 145 for adults and MXN 145 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Placeres

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 145 for adults and MXN 145 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Grand Marlon
Grand Marlon Chetumal
Hotel Grand Marlon
Hotel Grand Marlon Chetumal
Hotel Marlon
Marlon Hotel
The Grand Marlon Chetumal, Mexico - Quintana Roo
The Grand Marlon Hotel Chetumal
Hotel Grand Marlon Hotel
Hotel Grand Marlon Chetumal
Hotel Grand Marlon Hotel Chetumal

Reviews

Hotel Grand Marlon Reviews

7.8

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 259 out of 668 reviews
Rating 8 - Good. 206 out of 668 reviews
Rating 6 - Okay. 115 out of 668 reviews
Rating 4 - Poor. 47 out of 668 reviews
Rating 2 - Terrible. 41 out of 668 reviews

Reviews

8/10 Good

Frank Gordon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I always stay at this property when I visit Chetumal. Parking is good. The rooms are good. Location is easily findable. Restaurant is good. Has a nice small pool.
Stayed 1 night in Aug 2025

4/10 Poor

Therese

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The location was ok
Stayed 1 night in Aug 2025

10/10 Excellent

Doreen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good as expected
Stayed 1 night in Aug 2025

4/10 Poor

Anthony

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Arrived early (45 minutes) and understandably our rooms were not ready so we sat and relaxed in the hotel bar/restaurant and waited until our scheduled check in time and were told our rooms were now ready. We received our keys and remotes and went to our room. We walked into a room that hadn’t even been touched by anyone except the last guests! We informed front desk staff and were told they would get the room ready for us. Luckily we were able to leave our baggage in another room we had reserved that actually was ready and we came back a few hours later and the room was ready. The website states there is a hot tub which is not true! This was one of the main reasons why we chose to stay there instead of other much nicer hotels in the area that we have previously stayed at. It’s simply a small portion of the pool that resembles a hot tub. The restaurant/bar was nice and the food and selections were reasonably priced and the meals we had were good. Waiters and bartenders were very friendly and efficient with exception of the person who ran the register and she was terrible! I had to insist on running my payment repeatedly and once I showed her how to use their own credit card machine it cleared perfectly. When we returned later that evening for dinner and drinks once again she was unable to process the payment and was very abrupt and argumentative and they had to transfer our bill to the front desk and yes the payment was processed flawlessly on their first attempt.
Stayed 1 night in Aug 2025

6/10 Okay

Yamani

Traveled with family
Parking options limited. Paid parking but no reservations
Stayed 1 night in Aug 2025

6/10 Okay

Kersten

Traveled with partner, Traveled with family
Liked: Staff & service
Other guests can be noisy and we would hear in our rooms but was not hotel fault. Would come back again.
Stayed 2 nights in Jul 2025

8/10 Good

Perez

Stayed 1 night in Jul 2025

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our suite
Stayed 1 night in Jul 2025

10/10 Excellent

Endu

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 2 nights in Jun 2025

2/10 Terrible

Maria

Stayed 1 night in Jun 2025

6/10 Okay

Juan

Traveled with partner
Liked: Cleanliness, amenities
The room needs more attention from staff
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No vayan no se arrieguen.

Terrible expwriencia cama sucia , me mostraron otra habitacion y estaba sucia la cama tambien y se negaron a mostrarme otra decidi no quedarme en el establecimiento y ahora batallo con el reembolso, la atencion de Johana la recepcionista pesima.
Stayed 1 night in May 2025

10/10 Excellent

Dyonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Our room was cleaned everyday. Our stay there was good.
Stayed 3 nights in May 2025

10/10 Excellent

Martha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was extremely helpful with all my questions.
Stayed 1 night in May 2025

4/10 Poor

Crystalene

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Wifi was so terrible I could not even make a what's app call without it dropping every few seconds. Even though it says there's a hot tub in the hotel description with along with gym, pool, etc, the hotel does not have one for all guest to use.
Stayed 1 night in May 2025

10/10 Excellent

Merceli

Liked: Cleanliness, property conditions & facilities
Great spot but staff could have been more disciplined
Stayed 2 nights in Mar 2025

10/10 Excellent

Karl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2025

8/10 Good

Javier

Stayed 2 nights in Jan 2025

8/10 Good

Javier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and supportive staff.
Stayed 1 night in Apr 2025

8/10 Good

Amilcar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

Victor

Stayed 1 night in Mar 2025

6/10 Okay

Travis

Stayed 1 night in Apr 2025

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Sheraine

Disliked: Property conditions & facilities
it was ok. Some maintenance need to be done
Stayed 1 night in Mar 2025

10/10 Excellent

Helena, Aylmer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025