The staff was excellent. The room was meh - all the usb plugins were broken. The power outlets needed to be changed, they've been hammered on. 1 out of 4 worked in our room. The TV did not work properly, took about an hour just to get the power to turn on, so I turned it off and didn't bother trying again. The outside was clean, and the room was ok as far as clean goes, but bring your own soap and shampoo. The liquid stuff they have for you was icky as all get out.