Clean environment, professional staff… just upset we’re in the process of moving and we still have a resident address on my drivers license, for they have not been updated yet, and we were charged a 250.00 deposit because of being resident in Ooltewah, we did not know about that!!! Opposed to, if I had my license updated, where we now reside in Georgia, I would’ve only had 25.00 deposit!!! I don’t get it!!!
We will never go back to Holiday inn Express! They took all my money, and I have a sick husband, and we were only here for a doctor visit!!
Now I have to wait 5-7 days for it to be refunded!!!!
Not happy!!!!!!