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SureStay by Best Western Charlotte Matthews

3.0 star property

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Photo gallery for SureStay by Best Western Charlotte Matthews

A hotel room with two beds, a desk with a lamp, and a window with curtains.
A golf course with spectators, a clubhouse, and a large tent structure.
A hotel with a central atrium, multiple floors, and a prominent sign for 'SOTTE'.
Restaurant
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
The current price is $81
$70 nightly
$81 total
Total with taxes and fees
Aug 2 - Aug 3

Explore the area

View in a map
2501 Sardis Road N, Charlotte, NC, 28227-7724
  • Place, Cinemark Bistro Charlotte
    ‪3 min drive‬
  • Place, McAlpine Creek Greenway
    ‪3 min drive‬
  • Place, Bank of America Stadium
    ‪18 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

View from room

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

View from room

Standard Room, 1 King Bed, Accessible, Refrigerator

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4
  • Free WiFi

2 Double Beds, Non-Smoking, Work Desk, Microwave And Refrigerator, Full Breakfast

  • 2195 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

DOUBLE TWO QUEEN BEDS

  • Sleeps 4
  • Free WiFi

Similar properties

Lobby
Wingate by Wyndham Matthews/Charlotte
Matthews
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.0 out of 5, Very Good, 1,006 reviews
$84 nightly
The price is $98
Aug 2 - Aug 3
Total with taxes and fees
Wingate by Wyndham Matthews/Charlotte

About the neighborhood

Charlotte

Located in Charlotte (East Forest), SureStay by Best Western Charlotte Matthews is within a 15-minute drive of Bojangles' Coliseum and Ovens Auditorium. .This hotel is 8.3 mi (13.3 km) from SouthPark Mall and 9.3 mi (15 km) from Spectrum Center.

What's nearby

  • Cinemark Bistro Charlotte - 3 min drive - 1.5 miles
  • McAlpine Creek Greenway - 3 min drive - 2.1 miles
  • Spectrum Center - 16 min drive - 11.6 miles
  • Charlotte Convention Center - 17 min drive - 12.0 miles
  • Bank of America Stadium - 18 min drive - 13.0 miles

Getting around

  • Charlotte Station - 18 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 28 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Custom Home Pubs - ‬2 min drive
  • ‪Circle K - ‬2 min drive
  • ‪Cook-Out - ‬16 min walk
  • ‪Taco Bell - ‬14 min walk

About this property

SureStay by Best Western Charlotte Matthews

SureStay by Best Western Charlotte Matthews offers 93 accommodations with safes and complimentary newspapers. LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 93 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area. This hotel also features a banquet hall and a vending machine.
A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Business center
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Charlotte
Best Western Charlotte Matthews
Best Western Charlotte Matthews Hotel
Best Western Matthews
Best Western Plus Charlotte
Best Western Plus Charlotte/Matthews
Best Western Plus Charlotte/Matthews Charlotte
Best Western Plus Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Charlotte Best Western
Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel
The Independence Inn Charlotte/Matthews Hotel Hotel
The Independence Inn Charlotte/Matthews Hotel Charlotte
The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte

SureStay by Best Western Charlotte Matthews Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 171 out of 422 reviews
Rating 8 - Good. 75 out of 422 reviews
Rating 6 - Okay. 71 out of 422 reviews
Rating 4 - Poor. 47 out of 422 reviews
Rating 2 - Terrible. 58 out of 422 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dontay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Jean Forrest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff. Clean and comfortable rooms! Great stay!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay. No place to hang dress clothes
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was being remodeled during our stay. We stayed in one of the newly remolded rooms. Checked in late at night and left in the morning, was perfect for a one night stay. Great breakfast.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Elizabeth

Liked: Staff & service
The property is under construction so beware of that. Staff was nice area is good.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Johnny

Liked: Cleanliness, staff & service
Everything is okay with hotel.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Robert

The facility was going through a remodeling. So a lot of dust in entryway. I found the staff competent and friendly. For weary travelers, the room was comfortable and rested well each night. The room was clean and the restroom newly remodeled. Conveniently located near restaurants and Wally World was close.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Donna

The room was find and even though the motel is being remodelled it did disrupt our stay.
Stayed 5 nights in Feb 2026
Verified

2/10 Terrible

Qynnthesha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't rent. Felt like I was getting bit. Hotel air conditioning wasn't working entire stay.
Stayed 2 nights in Apr 2026
Verified

2/10 Terrible

CAROLINA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Then room was a disaster, full of old and dusty furniture. Mold from top to bottom and under construction that were not advised before booking. I will not stay here even it is free!!
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there while the lobby was being renovated. I assume the rooms will follow, and that's good, because the one we were in was dated, and the bathroom desperately needs a remodel from the studs out. But the room was clean, the bed was comfortable, the hotel was quiet. That's all we needed. The gentleman who checked us in was awesome.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!!
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, amenities
Room was spotless, GSR was welcoming
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot for Boston!

Great location, friendly staff, excellent rooms
Stayed 1 night in May 2025
Verified

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely horrible filthy Room front desk and Aunt unlocked the door at 3 AM not knowing that I had checked in mold in the bathroom
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place to stay ☺️
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Alicia D

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this property for staying
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Customer service was top notch, great location and comfortable stay
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Great price, awesome staff at checking in.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Terra

Liked: Cleanliness, amenities, property conditions & facilities
Had a comfortable stay
Stayed 1 night in May 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place and good food
Stayed 2 nights in May 2025
Verified

2/10 Terrible

Alina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for a business trip. The whole building was under renovation. Dust everywhere. All rooms were freshly painted and it was a strong smell of paint inside of the room. No substitute room was offered, no refund,.. We were just told to call customer service
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

DeVante

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole building is under renovation, to the point that I think they shouldnt be open at all. There was mold in the shower, the walls were a bit dirty by the door area, the mirror on the bathroom door had a broken frame. Not to mention most of the bottom floor had boxes and construction stuff filling it, along with the tile around the reception desk not being finished. Breakfast was lackluster which just added to the feeling of discomfort being there. If you're thinking of staying here, please reconsider until they're at least done with renovations, maybe the rest will be fixed by then.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Quan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel
Stayed 1 night in Mar 2025