Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property

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Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Children's play area - outdoor
Property video
Lobby
9 restaurants, lunch, dinner served; Asian cuisine
65-inch Smart TV with digital channels, TV

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
$472
$387 nightly
$472 total
Total with taxes and fees
Feb 5 - Feb 6

Explore the area

View in a map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
  • Place, Riviera Maya Golf Club
    ‪3 min drive‬
  • Place, Aktun Chen
    ‪3 min drive‬
  • Place, Dolphinaris Tulum
    ‪4 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room, 1 King Bed, Nature View

8.8 out of 10
Excellent
(53 reviews)
  • 452 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View (Governors Suite)

  • 1399 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Nature View

  • 452 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Partial Ocean View

  • 861 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Ocean View

  • 861 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(3 reviews)
  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ground Floor

9.6 out of 10
Exceptional
(5 reviews)
  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Suite, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • 861 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(29 reviews)
  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View

  • 861 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

7.8 out of 10
Good
(16 reviews)
  • 452 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed

  • 1711 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Nature View

8.8 out of 10
Excellent
(81 reviews)
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Nature View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Resort View, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Family Room, 2 Queen Beds, Ocean View

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Family Room, 2 Queen Beds, Ground Floor

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Ocean View, Oceanfront

9.0 out of 10
Wonderful
(27 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Suite, 1 King Bed, Oceanfront

  • Sleeps 3

Family Ocean View King Room

  • Sleeps 3

Family Room, 1 King Bed, Resort View

  • Sleeps 3

Family Suite, 1 King Bed, Oceanfront

  • Sleeps 3

Presidential King Suite

  • Sleeps 3

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 3

Room, 1 King Bed, Resort View

  • Sleeps 3

Governor Suite King

  • Sleeps 3

King Suite with Ocean View

  • Sleeps 3

Oceanfront Beach Access 2 Queen Room

  • Sleeps 4

Room Standard with Garden View

  • 452 sq ft
  • Sleeps 4

Room Standard with Sea View

  • 452 sq ft
  • Sleeps 4

Room Premium with Garden View

  • 452 sq ft
  • Sleeps 4

Room Premium with Sea View

  • 452 sq ft
  • Sleeps 4

Room Luxury with Garden View

  • 452 sq ft
  • Sleeps 4

Room Luxury with Garden View

  • 452 sq ft
  • Sleeps 3

2 Queen Room with Ocean View

  • Sleeps 4

Two Queen Room with Enclave Ocean View

  • Sleeps 4

Two Queen Room with Enclave Nature View

  • Sleeps 4

Ground Floor Family Room - King Bed

  • Sleeps 3

GROUND FLOOR FAMILY SUITE - KING BED

  • Sleeps 3

King Room with Enclave Nature View

  • Sleeps 3

2 Queen Room with Enclave Partial Ocean View

  • Sleeps 4

King Suite With Partial Ocean View

  • Sleeps 3

King Room With Partial Ocean View

  • Sleeps 3

Ground Floor Family Room-2 Qn Bd

  • Sleeps 4

Family Room With 2 Queen Beds-Ocean View

  • Sleeps 4

King Room With Ocean View

  • Sleeps 3

Oceanfront Room With Two Double Beds

  • Sleeps 4

Club King Room With Ocean View

  • Sleeps 3

Nature View King Room

  • Sleeps 3

Nature View Two Queen Room

  • Sleeps 4

ENCLAVE OCEAN VIEW - 1 KING BED

  • Sleeps 3

ENCLAVE PARTIAL OCEAN VIEW - 1 KING BED

  • Sleeps 3

Enclave Nature View Suite-1 King Bed

  • Sleeps 3

Similar properties

About the neighborhood

Tulum

When you stay at Hilton Tulum Riviera Maya All-Inclusive Resort in Tulum, you'll be on the beach, within a 15-minute drive of Akumal Beach and Xel-Há Park. .This all-inclusive property is 14.5 mi (23.3 km) from Tulum Mayan Ruins and 18.4 mi (29.6 km) from Playa Paraiso.

What's nearby

  • Riviera Maya Golf Club - 3 min drive - 1.8 miles
  • Aktun Chen - 3 min drive - 1.8 miles
  • Dolphinaris Tulum - 4 min drive - 1.4 miles
  • Akumal Beach - 7 min drive - 4.9 miles
  • Xel-Há Park - 8 min drive - 4.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 77 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬6 min drive
  • ‪Restaurante Yucatan - ‬6 min drive
  • ‪Maiko - ‬7 min drive
  • ‪The Truck - ‬7 min drive
  • ‪Thali Restaurant - ‬7 min drive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

Luxury property on the beach, with 8 outdoor pools
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hair dryers and children's robes. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.

8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Make yourself at home in one of the 735 individually decorated guestrooms, featuring free minibar items and Smart televisions. Rooms have private furnished balconies or patios. Digital television is provided for your entertainment. Private bathrooms have hair dryers and children's robes.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 8 outdoor swimming pools, a waterslide, and a 24-hour fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy Asian cuisine at Noriku, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 3 bars/lounges, 3 beach bars, and 3 poolside bars for a refreshing drink.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This property has 7 meeting rooms available for events. Free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Noriku - Overlooking the ocean, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Auma - Overlooking the ocean, this steakhouse specializes in Regional cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Maxal - Overlooking the ocean, this family restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Luce - Overlooking the ocean, this family restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chiringuito Sea Salt - This beachfront seafood restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Auma
  • Chiringuito Sea Salt
  • La Luce
  • Maxal
  • Noriku

Things to do

  • 24-hour gym
  • 8 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Playground
  • Shopping
  • Splash pad
  • Waterslide
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 13 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator (31 inch wide door)
  • Handrails in hallways (24 inches high)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 12 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Children's robes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 009-007-007450/2025

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1097 out of 1962 reviews
Rating 8 - Good. 396 out of 1962 reviews
Rating 6 - Okay. 247 out of 1962 reviews
Rating 4 - Poor. 109 out of 1962 reviews
Rating 2 - Terrible. 113 out of 1962 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Anita

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2025

2/10 Terrible

Ali

Stayed 3 nights in Oct 2025

10/10 Excellent

Yvette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful
Stayed 3 nights in Oct 2025

10/10 Excellent

Shabab

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Oct 2025

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and friendly resort. 10 out of 10. I will be back.
Stayed 2 nights in Sep 2025

10/10 Excellent

Kiley, Reno

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is truly amazing. The staff are all very friendly and helpful. The food was top notch. The property has something like 5 pools (we only went to two). The beach has amenities like kayaks for use. The hotel casas line the beach and have shuttles running constantly, there is hardly a wait for the shuttles. The kids club is a beautiful area with climbing and horse ride on toys. The only bummer was that the kids pool/splash area (which was originally why we booked this hotel) was closed the entire week we were there. But even with the kids pool down, we had an amazing time! We will be returning! Note: bring bug spray! With afternoon showers, the bugs came out.
Stayed 7 nights in Oct 2025

6/10 Okay

Alisa

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2025

8/10 Good

Mirna Elodia

Stayed 4 nights in Sep 2025

10/10 Excellent

Monique

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were amazing. The staff was friendly and attentive. The view was beautiful.
Stayed 3 nights in Oct 2025

10/10 Excellent

Roscina

Liked: Cleanliness, staff & service, property conditions & facilities
I went for my birthday and had the best time ever! Staff was great
Stayed 3 nights in Oct 2025

8/10 Good

kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property; unfortunately, it rain 80% of the time; therefore, I did not get a chance to get in as much beach time as I wanted. Additionally, they do not have a dance floor/club for night life. Therefore, you will have to go off the Resort for night life after 11:00 PM and traveling is very expensive.
Stayed 5 nights in Oct 2025

10/10 Excellent

Kylia Natae

Stayed 3 nights in Oct 2025

8/10 Good

Denise

Stayed 4 nights in Oct 2025

10/10 Excellent

Deborah

Stayed 4 nights in Sep 2025

8/10 Good

Rachel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for an adult vacation at the Hilton in Tulum. The property is lovely and clean. Pools were nice. Jacuzzis were not hot, they were like warm and couldn’t find how to turn them on - others also had issues. The food… was nothing to write home about, everything was bland and needed seasoning. The breakfast diy tacos were the best thing we all ate. The staff was lovely and polite and helpful. Take cash so you can tip them!
Stayed 3 nights in Oct 2025

10/10 Excellent

Juliana Reis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service should be provided at the hotel expense.
Stayed 4 nights in Jul 2025

10/10 Excellent

Edgar

Stayed 5 nights in Sep 2025

10/10 Excellent

Nichole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes ocean was visible everything was perfect
Stayed 4 nights in Sep 2025

10/10 Excellent

Aneisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about my stay
Stayed 5 nights in Sep 2025

10/10 Excellent

Dwayne

Liked: Property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Wednesday

Stayed 4 nights in Sep 2025

4/10 Poor

Joshua

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Great hotel stay. Shuttle service is very poor and very disappointing. Food at the hotel is average and repetitive for breakfast and lunch. Overall it’s a 6/10 resort at best and I would recommend not staying here unfortunately
Stayed 5 nights in Sep 2025

10/10 Excellent

Leila

Liked: Cleanliness, staff & service, property conditions & facilities
We had a beautiful oceanview from the room. There was lots of seaweed and more rocks than beach but they have multiple pools on the property to explore.
Stayed 3 nights in Sep 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean resort 👌
Stayed 3 nights in Sep 2025

8/10 Good

Rodrigo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No beach
Stayed 4 nights in Sep 2025