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Neos Hotel Cartagena

3.0 star property

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Photo gallery for Neos Hotel Cartagena

Terrace/patio
Cuadruple Superior | Iron/ironing board, free WiFi, bed sheets
Reception
Property entrance
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Laundry
The current price is $24
$24 nightly
$24 total
Jun 18 - Jun 19

Explore the area

View in a map
Manga carrera 30 #28-85, Cartagena
  • Place, Port of Cartagena
    ‪3 min walk‬
  • Place, Cartagena de Indias Cruise Terminal
    ‪8 min walk‬
  • Place, Santa Cruz Marina
    ‪11 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪20 min drive‬

Room options

View all photos for Superior Triple

Superior Triple | Iron/ironing board, free WiFi, bed sheets

Superior Triple

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Cuadruple Superior

Cuadruple Superior | Iron/ironing board, free WiFi, bed sheets

Cuadruple Superior

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Cuadruple

Cuadruple | Iron/ironing board, free WiFi, bed sheets

Cuadruple

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed OR 1 Queen Bed and 2 Twin Beds
  • Free WiFi

Familiar

  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Standard Twin Room

Standard Twin Room | Iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Double Room

Standard Double Room | Iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Economy Room, 1 Double Bed (Room with Fan)

Economy Room, 1 Double Bed (Room with Fan) | Iron/ironing board, free WiFi, bed sheets

Economy Room, 1 Double Bed (Room with Fan)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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Interior detail
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  • Free WiFi
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4.1 out of 5, Very Good, 247 reviews
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About the neighborhood

Cartagena

With a stay at Neos Hotel Cartagena in Cartagena (Manga), you'll be steps from Port of Cartagena and a 5-minute drive from San Felipe de Barajas Castle. .This hotel is 1.9 mi (3 km) from Cartagena de Indias Convention Center and 2 mi (3.1 km) from Clock Tower.

What's nearby

  • Port of Cartagena - 3 min walk - 0.2 miles
  • Cartagena de Indias Cruise Terminal - 8 min walk - 0.5 miles
  • Santa Cruz Marina - 11 min walk - 0.6 miles
  • Port, Fortresses and Group of Monuments - 16 min walk - 0.9 miles
  • Technological University of Bolívar - 16 min walk - 0.9 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 20 min drive

Restaurants

  • ‪La Venticuatro - ‬9 min walk
  • ‪Koi Koi Sushi - ‬10 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪Crepes & Waffles - ‬16 min walk

About this property

Neos Hotel Cartagena

Neos Hotel Cartagena offers 23 accommodations with ceiling fans. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Make yourself at home in one of the 23 guestrooms. Complimentary wireless internet access is available to keep you connected. Conveniences include ceiling fans and in-room massages, and housekeeping is provided daily.
Pamper yourself with onsite massages or take in the view from a rooftop terrace. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Neos Hotel Cartagena has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: COP 20,000 to 25,000 for adults and COP 15,000 to 18,000 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • 4 accessible parking spaces
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

More

  • Ceiling fan
  • Fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 50000 per pet (varies based on length of stay), plus a one-time cleaning fee of COP 30000
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately COP 20000 to 25000 for adults, and COP 15000 to 18000 for children
  • Pet fee: COP 50000 per pet (varies based on length of stay) plus COP 30000 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

NEOS Hotel SAS
Neos Hotel Cartagena Hotel
Neos Hotel Cartagena Cartagena
Neos Hotel Cartagena Hotel Cartagena

Neos Hotel Cartagena Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 32 out of 54 reviews
Rating 8 - Good. 3 out of 54 reviews
Rating 6 - Okay. 8 out of 54 reviews
Rating 4 - Poor. 3 out of 54 reviews
Rating 2 - Terrible. 8 out of 54 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
Quiet able to relax and sleep without any disturbances clean hotel friendly staff cooked meals lunch dinner complimentary breakfast enjoyed my stay opt to get the air conditioning it’s extra but not expensive.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay once you decide to get rest.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is ok,well located from the historic city.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and staff and management treated me good. Overall i had a great vacation.
Stayed 27 nights in Oct 2024
Verified

10/10 Excellent

Hilde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was working in the area so only needed to sleep there.
Stayed 3 nights in Mar 2025
Verified

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Little bit from walled city but still worth it for price. Good hotel
Stayed 5 nights in Jan 2024
Verified

10/10 Excellent

JANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service
Stayed 8 nights in Mar 2025
Verified

2/10 Terrible

EDWAR

Disliked: Staff & service, property conditions & facilities, room comfort
I do not feel comfortable in this hotel
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

richard

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was nothing like the description. My fiance and i decided to stay in boca grande. On the beach, it's for the same price
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Frederich Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 8 nights in Jan 2025
Verified

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
Its expedias fault The rooms you showed are nothing like the property
Stayed 1 night in Dec 2024
Verified

4/10 Poor

federica

Liked: Staff & service
Disliked: Amenities
The photo did not really look like in the picture.. the room was without windows and it was really really hot even with the fan
Stayed 4 nights in May 2025
Verified

6/10 Okay

Cristian

Liked: Cleanliness, staff & service
N/A
Stayed 2 nights in Mar 2025
Verified

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
I give this hotel a poor rating because the customer service is very bad. I needed to switch my room because it was very hot in the room they placed me in. The ceiling fan in the room only circulated the hot air around the room.The staff told me if I wanted to switch rooms, I would have to pay for an additional room and there is nothing they can do about it. It’s very disappointing how they lack accommodating their guests., They could have told us that the room gets very hot at night before putting us in the room. I will not recommend people to stay here if visiting Manga or Cartagena. This is not the ideal hotel you should stay if your looking to be comfortable., Also, the cable on the tv did not work or there probably wasn’t any cable.
Verified

10/10 Excellent

Álvaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espectacular. Un az9b a tranquilas y cerca de todo
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Tanya

Liked: Staff & service, amenities, property conditions & facilities
El personal muy atento, está un poco retirado del centro pero el auto no están lejos
Stayed 4 nights in Feb 2026
Verified

4/10 Poor

Rafael

Liked: Staff & service
Disliked: Amenities
Equipe super prestativa e educada. O problema é com a própria acomodação. Não há janela para a parte externa do quarto, o que o deixa extremamente abafado e sem ventilação. Estava limpo, mas muito simples. Instalações um tanto quanto precárias. Café da manhã simples, mas bem feito. Não muito bem localizado, sendo uma região sem grande movimentação durante a noite, deixando a o local ermo.
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

Adriana Santos

Liked: Staff & service
Disliked: Cleanliness, amenities
Pra resumir a estrutura é pessima, as acomodações horriveis, o local do hotel pessimo. Café da manhâ.. Só direi que foi servido um cafe numa caneca de plastico horrorosa. Atendimento bom NAO INDICO
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

ANDREA ALEXANDRA

Liked: Cleanliness
Muy bueno
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Hernando Jose

Liked: Cleanliness, staff & service, amenities
La habitación limpia, la persona de recepción muy amable y atenta. Un buen lugar
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Jane Lucy

Disliked: Cleanliness, amenities
O quarto não tem nada a ver com as fotos. O local estava sujo, com cheiro de mofo e a porta não fecha pelo lado de dentro. Me senti tão insegura no local que me mudei de hotel no mesmo dia do meu check-in. Estive por duas horas apenas no Neos enquanto procurava uma outra habitação na cidade. Foi uma experiência muito ruim. Não recomendo para ninguém.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Andrea Steffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service
Unica coisa contra que depois foi descobrir era longe do locais gostei muito com uber e taxi fora isso muito bom
Stayed 1 night in Sep 2025
Verified

8/10 Good

evelin

Liked: Cleanliness, staff & service, amenities
Personnel très accueillant et serviable, proche du centre
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me gustó buen servicio , súper atentos
Stayed 4 nights in May 2025

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