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Hotel Isla del Encanto

Property class: 4

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Photo gallery for Hotel Isla del Encanto

Exterior
TV
Junior Studio Suite | Balcony view
Terrace/patio
2 outdoor pools, pool umbrellas, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Restaurant
  • Air conditioning
  • Bar
$406
$406 nightly
$406 total
May 4 - May 5

Explore the area

View in a map
Parque Nacional Corales Islas del Rosari, Cartagena de Indias, Cartagena, Bolivar
  • Place, Rosario and San Bernando Corals Natural National Park
    ‪1 min walk‬

Room options

View all photos for Bungalow

Bungalow | Premium bedding, minibar, in-room safe, individually decorated

Bungalow

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 King Bed and 1 Twin Bed

View all photos for Junior Studio Suite

Junior Studio Suite | Premium bedding, minibar, in-room safe, individually decorated

Junior Studio Suite

9.4 out of 10
Exceptional
(6 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Studio Suite

Grand Studio Suite | Premium bedding, minibar, in-room safe, individually decorated

Grand Studio Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Premium bedding, minibar, in-room safe, individually decorated

Standard Room

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cartagena

With a stay at Hotel Isla del Encanto in Cartagena, you'll be by the sea, just steps from Rosario and San Bernando Corals Natural National Park and a 2-minute drive from Isla Grande Beach. .This beach hotel is 8.2 mi (13.2 km) from National Aviary of Colombia and 8.9 mi (14.3 km) from Blanca Beach.

What's nearby

  • Rosario and San Bernando Corals Natural National Park - 1 min walk - 0.0 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 98 min drive

Restaurants

  • Pa’ue Beach Lounge
  • IBBIZA BEACH CLUB
  • Playa Coral Cartagena
  • Rooftop Bar Las Islas
  • Sol Y Papaya

About this property

Hotel Isla del Encanto

Hotel Isla del Encanto offers 31 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually decorated. Beds feature premium bedding. Satellite television is provided.

Bathrooms include showers with rainfall showerheads, and bathrobes. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided daily.

A private beach and a marina are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 31 air-conditioned rooms featuring minibars. Satellite television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and bathrobes. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor pools, you can spend some time at the private beach. Additional amenities at this hotel include concierge services, shopping on site, and wedding services.
Enjoy local and international cuisine at Don Juancho, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include multilingual staff, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available on request).
Don Juancho - This beachfront restaurant specializes in local and international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Marea - Overlooking the ocean and garden, this buffet restaurant specializes in local cuisine and serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
El Goyo - This sports bar is located on the beach. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 4:00 PM on request

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Don Juancho
  • El Goyo
  • Marea

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Playground

Conveniences

  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Pool access ramp on site
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must transfer via boat and shuttle to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests should arrive at the La Bodeguita dock in Cartagena from 11 AM to 11:30 AM on the day of arrival to board the boat or bus. The boat/bus ride is approximately 1 hour.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 300000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: COP 300000 (one-way), (up to 18 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
Tax ID - RNT 30258
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
There is limited hot water on site
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Hotel Isla Encanto Baru Island
Isla Encanto Baru Island
Hotel Isla del Encanto Hotel
Hotel Isla del Encanto Cartagena
Hotel Isla del Encanto Hotel Cartagena

Hotel Isla del Encanto Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 131 out of 202 reviews
Rating 8 - Good. 39 out of 202 reviews
Rating 6 - Okay. 19 out of 202 reviews
Rating 4 - Poor. 6 out of 202 reviews
Rating 2 - Terrible. 7 out of 202 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

JOAQUIN A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for get away from the city, excellent food and rooms are comfortable and clean. Very professional staff specially Maria on the reception welcoming area and Martin our waiter he was very friendly and willing to help. The only bad thing it’s the boats who comes on a daily basic full of people and crowds the beach otherwise it’s a nice place.
Stayed 4 nights in Jan 2026

10/10 Excellent

Lila

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and staff
Stayed 2 nights in Jan 2026

8/10 Good

Suzi

Traveled with family
Liked: Cleanliness, staff & service, amenities
We loved this property. Clean, beautiful foliage and ocean view. The pool was great. Overall excellent, will definitely go back.
Stayed 3 nights in Dec 2025

2/10 Terrible

sandrine

Traveled with family
Disliked: Staff & service
We left took so much time to even get help with staff on how to arrive bus or boat since August I tried with them. We had to book a boat that cost so much and then food was so limited barely any. We left after the upstairs peoples made insane noise til 3 with moving tables and chairs and kids screaming
Stayed 3 nights in Dec 2025

8/10 Good

Adrian

Stayed 2 nights in Dec 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms where as pictured . Bieng an island everything worked
Stayed 2 nights in Sep 2025

4/10 Poor

Ian

Disliked: Staff & service

Very poor customer service

We were unable to make our stay at this hotel so have not rated any amenities apart from service which was incredibly poor - I am still awaiting a response to 5 messages sent to the hotel. In order to attempt to communicate with the hotel I completed a trip advisor review which was responded to in 20 minutes in which the hotel claimed to have no communication with myself or hotels.com. I had sent 5 messages to their hotel team from the e-mail on the website and hotels.com had spoken to front desk more than once. The rating is for very bad customer service and total lack of transparency.
Stayed 3 nights in Aug 2025

10/10 Excellent

Annais

Stayed 2 nights in Jul 2025

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a great place for couples. Family and groups. My family and myself enjoyed the isla and hotel. It’s so beautiful and pleasant.
Stayed 1 night in Mar 2025

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is located on an island so the only way to get here is via boat. You can travel via car but not as convenient, you still need the boat to get from car to island. It is very peaceful, staff very friendly. Expedia mislead us to say it was all inclusive which isn't true. They only cover 3 meals a day but you have to pay for lunch when you arrive. The food quality is weaker than the walled city but comparably more expensive. Alcohol is not included. The entire experience was very relaxing and quiet. This was probably the best part.
Stayed 3 nights in Mar 2025

10/10 Excellent

Aun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Amparo

Stayed 2 nights in Feb 2025

10/10 Excellent

Andres

Stayed 3 nights in Feb 2025

8/10 Good

Deborah, Mercer Island

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bubibi
Stayed 5 nights in Dec 2024

8/10 Good

Scarlett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price we paid per night ($600 for a family of 4), the food was really pretty poor. It was disappointing and the worst we had on our 3 week trip to Colombia. No options for kids. We were told every lunch would be buffet, only one out of four ended up being buffet. We were given the a la carte menu to choose from, whilst this may sound appealing, there was only one starter and four mains. Fish was terrible, such a shame for being on an island. Every night, you had to endure the music from the village. One night it went on until 4am. I would recommend staying on the smaller islands where the water is clear and calm.
Stayed 4 nights in Jan 2025

6/10 Okay

jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay at Hotel Islas del Encanto. It may not be for everyone. The rooms are very clean and the beds are quite nice by American standards (and we are picky). The bathrooms in most rooms are semi-outside but private, so not air conditioned or enclosed from bugs, but really there were few mosquitos. The staff are super friendly although not all have great English, but they are so nice it makes up for it. The biggest drawback would be the limited beach as they send you on a boat trip if you want a better beach, and limited activities. The saltwater pool is really nice with a waterfall and swim-up bar, and there is plenty of filtered water. The other drawback is the food is all included in the price (not drinks, but that was well warned), but the food is so-so. We ate much better in Bogota and Cartagena, like juices did not seem fresh squeezed for instance, breads were doughy, etc. But very relaxing and quiet and if you have rustic expectations you will enjoy it. Sunsets over the ocean are spectacular! Also do the aviary tour and the plankton tour, but negotiate on price as they know they are overcharging!
Stayed 3 nights in Dec 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Isla del Encanto provided an idyllic beach getaway with direct beach access. I loved the relaxing and peaceful hotel atmosphere. The bungalows were clean and comfortable and the staff was friendly and helpful. Good variety of options at breakfast, lunch, and dinner.
Stayed 3 nights in Dec 2024

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay. It was the middle of Nov and we had the resort to ourselves. Not too many day trippers. Several tips. Bring bug spray at sunrise and sunset they are out. The sea is clear only when it is not windy. All water is brought to the resort by a boat tanker. If the resort tank is low so is the pressure and limited hot water.
Stayed 3 nights in Nov 2024

10/10 Excellent

Norm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10!!! This place is pure paradise. The food is amazing, the staff is amazing, and the excursions are awesome. The staff will treat you like royalty and the best part is the hotel is secluded.
Stayed 3 nights in Nov 2024

8/10 Good

Joey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just need some more options for meals
Stayed 3 nights in Nov 2024

10/10 Excellent

Olga

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal era estupendo.Los recepcionistas,supervisores (todo el personal) fueron muy serviciales,afables y respondieron a todas nuestras preguntas y necesidades. La habitación limpia,hermosa y moderna. No importa donde te encuentres en las facilidades del hotel con unas vistas espectaculares!! En el restaurant del Hotel ISLA del Encanto quede impresionada tanto por la exquisita comida y por el personal atento y bien informado,se aseguraban de que nuestra comida fuera memorable,ofreciendonos excelentes recomendaciones.No quiero pasar por alto a Los meseros Cristian y Marcelo waoooooo Excelente,Su atencion desde el primer dia hasta el Ultimo!! Dios Bendiga a todo el personal!!No puedo dejar de recomendar Hotel Isla del Encanto (Baru,Cartagena) para disfrutar de una fantastica experiència. Gracias!!!!
Stayed 3 nights in Nov 2024

2/10 Terrible

Mevelyn

Disliked: Cleanliness, property conditions & facilities
Really boring no entertainment at all after 7pm is like a dessert you have to go to the room, because you can’t leave the island. The drinks menu they tell you one price and the menu says another price, they told us the menu was wrong. Is 1 hours 30 minutes away from everywhere. The water is not blue like in the pictures.
Stayed 5 nights in Sep 2024

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely . Very clean , really cool outdoor shower. The guests only pool was really great and the hotel grounds were well maintained Like others mentioned , the water is a bit murky and green, not clear blue it is still calm and pretty. We loved using the free paddle boards and kayaks . We didn’t love having day trippers take over the beach at 10-2 so we went to the pool during that time . There are some people selling jet ski rides and jewelry near the beach but they mostly wait for you to approach them . Lovely views from the restaurant . They have a few vegetarian options that were tasty. We had an issue with the server and the vegetarian food that was resolved quickly and very kindly by the manager of restaurant and hotel. We loved the snorkel trip . It was so lovely. We hope in the future the guides would talk about importance of conservation and remind people not to step on the coral . Our son 11 year old loved this place and we liked it . We would return . It was overall a nice relaxing place to spend time .
Stayed 1 night in Aug 2024

10/10 Excellent

Svetlana

Traveled with partner, Traveled with family
We spent great time with our family and enjoyed our stay. Very small, friendly resort to relax. Can’t wait to get back
Stayed 4 nights in Sep 2024