I travel to Bocagrande, Cartagena at least once every year and usually stay at another hotel, but during this visit I decided to try Gio Hotel for a change. Unfortunately, my experience was mixed and ultimately disappointing.
On the positive side, the location is excellent very convenient for getting around and the pricing is fair for the area. The lobby is beautifully decorated, and I really enjoyed the free pool table available for guests. Breakfast options were limited, but the food itself was tasty but small.
I also want to recognize a few staff members who made a positive impression: a young man at the front desk, the bartender in the evening, and a shorter woman in blue they were all helpful and professional.
However, there were several issues that impacted my stay. Cleanliness needs improvement, as I noticed stains on the sheets, and the towels appeared worn and in need of replacement. Additionally, the hotel seems to have too many rules, and much of the staff came across as unfriendly. This created an  uncomfortable atmosphere at times it felt less like a welcoming hotel and more like staying somewhere where you don’t feel at ease. While the hotel has potential due to its location and amenities, the inconsistencies in service and cleanliness would make me reconsider staying here again. Unfortunately, this will likely be my first and last visit. These are my personal observations, shared in the hope that management takes them into consideration to improve the overall.