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Premier Inn Cardiff Cc Queen Street

Property class: 3

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Photo gallery for Premier Inn Cardiff Cc Queen Street

A restaurant with booths, tables, hanging plants, and a brick wall.
A modern hotel entrance with a prominent Premier Inn sign, large glass windows, and a covered entrance area.
A hotel lobby with a neon 'well hello' sign, a check-in counter, and a reception desk.
A bar area with multiple taps, shelves of bottles, and hanging plants.
A modern interior with a sofa, chairs, and large windows.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk

Explore the area

View in a map
Helmont House, 10 Churchill Way, Cardiff, Wales, CF10 2HE
  • Place, Utilita Arena Cardiff
    ‪6 min walk‬
  • Place, Cardiff Castle
    ‪9 min walk‬
  • Place, Cardiff Bay
    ‪12 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Double Room

Room

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Triple Room

Room

Family Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Quadruple Room

Room

Family Quadruple Room

  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Double Room, Accessible Bathtub

Room

Standard Double Room, Accessible Bathtub

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, Roll-in Shower

Room

Standard Double Room, Roll-in Shower

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

A hotel room with a large bed, a desk, a chair, and a view of the city.

Superior Double Room

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, City View

A hotel room with a large bed, a desk, a chair, and a view of the city.

Superior Double Room, City View

  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Quadruple Room, City View

Room

Family Quadruple Room, City View

  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Double Room, Accessible Bathtub

Room

Superior Double Room, Accessible Bathtub

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, Roll-in Shower

Room

Superior Double Room, Roll-in Shower

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Interior entrance
Cardiff Bute Terrace Hotel
Cardiff City Centre
  • Pet friendly
  • Free WiFi
  • Housekeeping
  • 24/7 front desk
3.5 out of 5, Good, 832 reviews
$51 nightly
The price is $61
Oct 25 - Oct 26
Total with taxes and fees
Cardiff Bute Terrace Hotel

About the neighborhood

Cardiff

With a stay at Premier Inn Cardiff Cc Queen Street in Cardiff (Cardiff City Centre), you'll be a 5-minute walk from Utilita Arena Cardiff and 12 minutes by foot from Principality Stadium. .This hotel is 0.6 mi (1 km) from Cardiff Castle and 0.6 mi (1 km) from Cardiff Bay.

What's nearby

  • Utilita Arena Cardiff - 6 min walk - 0.4 miles
  • St. David's - 6 min walk - 0.4 miles
  • New Theatre - 6 min walk - 0.4 miles
  • Cardiff Castle - 9 min walk - 0.5 miles
  • Cardiff Bay - 12 min walk - 0.7 miles

Getting around

  • Cardiff Queen Street Station - 2 min walk
  • Cardiff International Airport (CWL) - 42 min drive

Restaurants

  • ‪Burger King - ‬4 min walk
  • ‪Nando's - ‬5 min walk
  • ‪Falafel Corner - ‬3 min walk
  • ‪PizzaExpress - ‬5 min walk
  • ‪Porter's Cardiff - ‬4 min walk

About this property

Premier Inn Cardiff Cc Queen Street

Premier Inn Cardiff Cc Queen Street offers 200 accommodations. Housekeeping is provided on request.
Make yourself at home in one of the 200 guestrooms.
This smoke-free hotel was built in 2010.
Enjoy a satisfying meal at Thyme serving guests of Premier Inn Cardiff Cc Queen Street. Buffet breakfasts are available for a fee.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage.
Buffet breakfasts are available for a surcharge.
Thyme - This restaurant specializes in international cuisine. Open select days.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Food and drink

  • Buffet breakfast available for a fee: GBP 11.99 per person
  • A restaurant

Restaurants on site

  • Thyme

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:00 AM
Minimum check-in age: 16

Check-out

Check-out before 12:00 PM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately GBP 11.99 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Premier Inn Cardiff Cty Centre Hotel
Premier Inn Cardiff Cty Centre
Premier Cardiff Cc Queen
Premier Inn Cardiff Cty Centre
Premier Inn Cardiff Cc Queen Street Hotel
Premier Inn Cardiff Cc Queen Street Cardiff
Premier Inn Cardiff Cc Queen Street Hotel Cardiff
Premier Inn Edinburgh Cc York Place/St James Quarter

Premier Inn Cardiff Cc Queen Street Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 28 out of 55 reviews
Rating 8 - Good. 18 out of 55 reviews
Rating 6 - Okay. 5 out of 55 reviews
Rating 4 - Poor. 2 out of 55 reviews
Rating 2 - Terrible. 2 out of 55 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Great location and easy access to downtown Cardiff
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept rooms, reception staff was so friendly and helpful, great place to stay!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location! all within walking distance
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right on the edge of the city. Clean room and great staff
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great stay. Comfy and clean. Perfect location. Staff was polite and service minded. Breakfast was well cooked. Only negative is that the room was very warm and the AC did not work very well.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to shopping and very reasonable walking distance to the castle. Large areas for walking and site seeing or shopping. The room was clean and well appointed. The staff was friendly and helpful. We thoroughly enjoyed our stay there.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Staff & service
Friendly and efficient staff, always an instantly ready to help. Room was good size, no disturbing noises. Breakfasts are great. Location is very handy to shopping and two train stations
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was very good but some of the staff was not so engaged.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great room. Comfy bed but pillows are hard and uncomfortable.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room did not have a phone, nor a dresser/table. Location was good, close walking to restaurants and shopping.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel. Can’t say enough about how wonderful the staff, dining and rooms were. The menu for dinner was the best we’ve had on holiday so far. Thanks to all. Definitely recommend for couples.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, automated check-in was marginal. Room was amazing. Location perfect.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good 15 minute walk from Cardiff Central (Cardiff Queen Street was right behind it) very close to the city centre so easy to get to everything including the castle which was why we were there. Hotel itself is very pretty in the public areas. We didn't try the bar but did have breakfast there one morning which had quite an array. Room was fairly standard no complaints The elevator was out the day we got there so did have to take the stairs luckily we were on the 1st floor so it wasn't too bad just unexpected
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, lived the room. Only oroblem was we were not able to get breakfast because something was broken.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful stay with family

Check in staffs are nice and friendly, although we arrived late after midnight, their warm welcome and smile on their face are unbeatable. I love their service provided. My family and I appreciated for their assistance. What an excellent stay!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We had 2 - 3 day stays at the Premier Inn, Churchill Way, Cardiff a week apart, both were very good. The staff were very friendly & helpful to us. The few complaints that I have would be directed at management. Fresh towels are needed each day for stays longer than an overnight as there are no heated towel racks to dry the towels & they should be delivered to the room. On the 2nd stay the kitchen ran out of many food items on the menu, rice, fish & some chicken dishes - this would seem to be a purchasing issue. There seemed to be a general under staffing, making for a difficult workload for existing staff e.g bar to waiting tables, to check in & not much kitchen staff to fill the orders.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

During our family trip, we stayed at Premier Inns in Edinburgh, Birmingham, and Cardiff, and the one on Queen Street in Cardiff was by far the best! The room was spacious, the breakfast was prepared with great care, and the location was excellent. The only downside was that the partnered parking lot was a bit hard to find and not very close. Still, my kids and I liked this one the most!
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort

Marriott is cheaper

It wss clean but expensive for the level of service. Free Internet was a joke I had to switch to phone to answer survey. Could not check in with screen with us zip code. Helpful bar tender got us checked in.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Staff & service, room comfort
The carpeting throughout the hotel should be replaced - it looks dirty, dingy, there are bleach and other stains. Having no telephone to reach the "front drsk" was inconvenient but we soon realized it's more of a self serve type of place. The prices for food and drink were great and the staff we did interact with were cordial and helpful.
Stayed 2 nights in Sep 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Won't be back again

They didn't clean my bedroom although we asked in reception twice. Also the breakfast was horrible: cold and tasteless. The Spanish lady who works in the kit was very friendly and kind.
Stayed 2 nights in Aug 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Problem with check in....they said hotels. Com did not send in the funds. Charged for 2 hours early check in. Room was cold. Asked to change the room, Katie at reception was uncooperative. Ebony and Macien were friendly but Ebony was helpful, polite and helped getting us a radiator for the room. Would like to thank Ebony and the guys at reception for their help
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Jun 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was gloomy ; poor light; dusty ( after the first night, I asked to have it vacuumed but nobody came; the third day, I directly asked to house keeper who was cleaning the room beside mine)
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très bien situé, à vingt mn de la gare ferroviaire. Le petit-déjeuner est accessible aux véganes, ce qui est une très bonne chose.
Stayed 1 night in Jun 2026