This was my second visit, and overall it was a lovely experience. That said, I want to share a few things that stood out.
The room was missing conditioner and body wash—not a big issue since I had brought my own. The robes also weren’t in the room, but they were delivered promptly once requested. Upon check-in, we were told our bags would be brought up instead of taking them ourselves. Unfortunately, after waiting 25 minutes, we had to call down, and it was another 15 minutes before they finally arrived. This was stressful since I had time-sensitive medication in my luggage. I understand the resort can be busy, but honestly, we would have been fine just taking our bags ourselves.
The most concerning issue, and the reason I’m writing this, is the rooftop pool area. While the walkway is very beautiful, it has no texture or grip. I slipped and fell into the pool, badly bruising my foot and big toe. I had to fly the next day, which made the swelling worse, and now my big toenail is cracked in half. It is extremely painful and will cause me to miss work while it heals—not how I wanted a vacation to end.
Overall, I truly enjoyed the stay, but I feel compelled to raise this safety concern. Without a change to the material or design of that walkway, I’d worry about others experiencing the same or worse.