Skip to main content
Beginning of main content
 Cancun •1 Room
 Cancun • 1 Room
Book online or call 1-844-709-7928 Phone Number

Hotel Xbalamque and Spa

3.0 out of 5.0
Av. Yaxchilan No. 31, Centro, Cancun, QROO 1-844-700-1007
CheapTickets Verified Reviews
3.4 of 5 guest rating
View all 7 verified reviews
Parking
Wifi
24/7 Desk
Concierge
More
Room type Options Nightly price Book
Photo of room
Standard Double Room, 2 Double Beds
323 square feet
2 Double Beds
Room sleeps 4 guests
(up to 2 children)
Select dates to see price
Other room types
Photo of room
Superior Room
Room with view
452 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Photo of room
Standard Room, 1 Double Bed
323 square feet
1 Double Bed
Room sleeps 2 guests
Select dates to see price

Get an overview of this hotel
Comfortable spa hotel, walk to Plaza 28

Popular property highlights

Free self parking
Free WiFi
24-hour front desk
Concierge services

With a stay at Hotel Xbalamque and Spa, you'll be centrally located in Cancun, within a 5-minute drive of Plaza 28 and Plaza Las Americas. This spa hotel is 8.7 mi (14 km) from La Isla Shopping Mall and 2.5 mi (4 km) from Ultramar Ferry Puerto Juárez.

Make yourself at home in one of the 90 guestrooms. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones and desks, and housekeeping is provided daily.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon.

Enjoy a meal at La Adelita, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar.

Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Languages Spoken

  • English

Show all languages

Hotel Xbalamque and Spa

Av. Yaxchilan No. 31, Centro, Cancun, QROO 77500

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Hotel Xbalamque and Spa features an outdoor pool and a sauna. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This Cancun hotel also offers spa services, a terrace, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Xbalamque and Spa has designated areas for smoking.

  • Number of outdoor pools - 1
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Full-service spa
  • 24-hour front desk
  • Spa treatment room(s)
  • Porter/bellhop
  • Tours/ticket assistance
  • Year Built - 1990
  • Free self parking
  • Free WiFi
  • Sauna
  • Wheelchair accessible
  • Safe-deposit box at front desk
  • Spa services on site
  • Terrace
  • Luggage storage
  • Wheelchair accessible – no
  • Hair salon
  • Number of restaurants - 1
  • Concierge services
  • Snack bar/deli
  • Designated smoking areas
  • Parking (limited spaces)
  • Total number of rooms - 90
  • Number of floors - 3
  • Number of buildings/towers - 1
  • Garden
  • Free newspapers in lobby

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli

Internet

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Parking

Free self parking , Parking (limited spaces)

Room Amenities

Hotel Xbalamque and Spa offers 90 accommodations with complimentary toiletries. Televisions come with cable channels. Bathrooms include showers with rainfall showerheads. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Room service (limited hours)
  • Television
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Free toiletries
  • Desk
  • In-room climate control (air conditioning)
  • Shower only
  • Cable TV service
  • Rainfall showerhead
  • Towels provided
  • Number of bathrooms - 1
  • Wardrobe or closet
  • Bed sheets not available

Where to Eat

La Adelita - This restaurant specializes in Mexican cuisine.

Room service (during limited hours) is available.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool and a sauna.

Children under 11 years old are not allowed in the swimming pool without adult supervision.

Spa Services

Spa Xbalamqué has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at anytime

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

Noise-free rooms not guaranteed

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Property follows sanitization practices of Safe Travels (WTTC - Global)

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Children stay free - maximum age 11

Private entrance

Social distancing measures are in place

Contactless check-in is not available

No rollaway/extra beds available

No cribs (infant beds) available

No elevators

Property confirms they are implementing enhanced cleaning measures

Children stay free

Individually-wrapped food options are not available

Debit cards

Gap period enforced between guest stays - 24 hours

Fees

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Hotel Xbalamque Resort
  • Hotel Xbalamque Resort Cancun
  • Xbalamque
  • Xbalamque Cancun
  • Xbalamque Hotel Cancun
  • Hotel Xbalamque Cancun
  • Hotel Xbalamque
  • Hotel Xbalamque Resort Spa
  • Hotel Xbalamque Spa
  • Hotel Xbalamque and Spa Hotel
  • Hotel Xbalamque and Spa Cancun
  • Hotel Xbalamque and Spa Hotel Cancun

We should mention

Pool access available from 8:00 AM to 8:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Only registered guests are allowed in the guestrooms.

Sorry, we seem to have had an issue loading our review content. Try again?