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Cyan Cancun Resort & Spa

3.5 star property

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Photo gallery for Cyan Cancun Resort & Spa

Poolside bar
Property video
Beach massages
Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪14 min walk‬
  • Place, El Rey Ruins
    ‪19 min walk‬
  • Place, Delfines Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, Sea View

8.0 out of 10
Very good
(63 reviews)
  • Beach view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Quadruple Room, Sea View

7.6 out of 10
Good
(36 reviews)
  • Sea view
  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Sea View

8.0 out of 10
Very good
(22 reviews)
  • Sea view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Balcony, Sea View

  • Sea view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite

7.8 out of 10
Good
(56 reviews)
  • Lagoon view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

With a stay at Cyan Cancun Resort & Spa in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Iberostar Cancun Golf Course and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. .This beach hotel is 4.6 mi (7.4 km) from La Isla Shopping Mall and 10.4 mi (16.7 km) from Moon Palace Golf Club.

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 miles
  • Iberostar Cancun Golf Course - 14 min walk - 0.8 miles
  • El Rey Ruins - 19 min walk - 1.0 mile
  • El Rey Ruins Trailhead - 19 min walk - 1.0 mile
  • Delfines Beach - 2 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Zai - ‬13 min walk
  • ‪Royal Solaris Cancun - ‬4 min walk
  • ‪Marco Polo Restaurante - ‬5 min walk
  • ‪Sun Palace - ‬6 min walk
  • ‪Azvl - ‬4 min walk

About this property

Cyan Cancun Resort & Spa

On private beach with outdoor pool, near Iberostar Cancun Golf Course
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
Make yourself at home in one of the 155 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Relax on the private beach or enjoy other recreational amenities such as an outdoor pool.
At Cyan Cancun Resort & Spa , enjoy a satisfying meal at the restaurant. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Cyan Cancun Resort & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 740 out of 1748 reviews
Rating 8 - Good. 411 out of 1748 reviews
Rating 6 - Okay. 248 out of 1748 reviews
Rating 4 - Poor. 152 out of 1748 reviews
Rating 2 - Terrible. 197 out of 1748 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Jenel

Disliked: Cleanliness, staff & service, property conditions & facilities
What I saw online was not what I experienced in person. The property is old.The sheets are stained and discolored. The entire property needs a revamp. The pics online are what it looked like when it first opened but now… it’s poorly kept. The staff is very unwelcoming and rude. You can see their facial expressions with irritation when you asked for simple request such as a beach towel. Overall I will rate this a zero! I will never recommend to anyone or stay there again.
Stayed 3 nights in Dec 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities
Please was good no complaints.
Stayed 1 night in Jul 2025

8/10 Good

MANUEL

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
Maintenance is the main word here.This hotel used to be the Bel air hotel which open in 2006. very normal for Cancun to change names, owners etc… and then reopen as a” new place” but here you’ll find yourself going back in time to an old hotel with older facilities, missing items in menu and a top front line beach access.For a 1 night stop before going to A close by island is ok.For a whole vacation experience, it’s not my type of place but I must mention that the beach is beautiful and pretty isolated due it’s location in Punta Nizuc, far from hustle and bustle of Cancun.Now, since it’s an old hotel with a new name,they’re old style rooms so they are big ( old doors, old balcony window lock not working, small balcony no chairs but…View from room is astonishing and to sleep with window open listening to the waves crash makes u forget the sink fosset don’t drain or the tacos in restaurant at 5 dollars are kids size. At least there is an Oxo convenience store across the street which save my late night jet lag hunger with some ham and fake cheese ( yes fake, it’s even advertised on the label) croissants that you can heat in a microwave. There is really nothing in the proximity so be aware. If youre not picky, this is a good stop.Personnel is friendly, thank you guys.
Stayed 1 night in Oct 2025

8/10 Good

Wendyam Leila Marie-Karine

Stayed 5 nights in Oct 2025

2/10 Terrible

Citlalic Joselin

Disliked: Cleanliness, property conditions & facilities
Hotel looks nothing like the pictures and my room had so many mosquitos. Also there was burly any outlets to plug electronics.
Stayed 8 nights in Oct 2025

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room :)
Stayed 2 nights in Oct 2025

10/10 Excellent

Necy

Stayed 5 nights in Oct 2025

8/10 Good

Neil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in my room most of the time. Because of dental surgery.
Stayed 13 nights in Oct 2025

10/10 Excellent

Zugey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mil gracias a todos! El staff es espectacular, super amables y nos hicieron sentir en casa desde el primer momento! La vista inigualable y por el precio le damos un mil % recomendado! Gracias por todo!
Stayed 3 nights in Oct 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location is perfect (we had a rental car) you have beach access, love the infinity pool. The sunrise view is amazing. We just had a problem when we arrived at midnight the a/c wasn't working, we let the guy at the reception know and they moved us to another room with better view. Breakfast was good for a decent price. Definitely we'll stay again next time we visit Cancun.
Stayed 2 nights in Oct 2025

2/10 Terrible

Narilee Cantrell Lambey, Chicago

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything about this place. It’s was the worst place I’ve ever been to. I expected my stay/trip to have been so smooth and memorable one, but chosen to stay at this place just made it a nightmare. The staff(receptionist) wasn’t courteous not one bit, this hotel seems to just be about the MONEY and not the comfort and care of the guests. I DO NOT recommend this hotel to anyone and I WILL NOT recommend this hotel to anyone who wish to take a trip to Cancun.
Stayed 4 nights in Oct 2025

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect for those who want to travel and explore Cancun, visit the parks and archaeological sites without giving up the all-inclusive experience. It has a restaurant with very affordable prices, and the beach area is perfectly maintained and spotless. The hotel isn’t luxurious, but everything is clean and comfortable, and the views are amazing. The pool is huge, also very well maintained and clean. This hotel is a great choice for travelers looking to rest and get ready for their city excursions, as they even offer an express breakfast for early tours. You won’t see a lot of staff around since it’s a small hotel, but the people are genuinely kind. An excellent experience overall and the airport is conveniently close!
Stayed 2 nights in Oct 2025

4/10 Poor

Kuljeet

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Improve restaurant food quality and prices. Price was way too high for food portion and quality was not good. Since there are not many other restaurants nearby there should be better menu options. Toilets don’t flush well in the rooms. There is only one outlet close to the TV so charging devices was difficult. There are stains on the couch. I did not want to sit on it. Balcony door does not shut well and when it’s windy the door rattles and wakes you up at night. I only received two small bottles of water upon arrival and they were never refreshed when the room was cleaned. No option for coffee in the rooms and overpriced coffee in restaurant that was not good. Gym was very small and not useful. Room key card was not working properly. Constantly going to lobby to get it fixed was annoying. I would not stay here again. A few good things… Pool and beach were nice, quiet and kept clean. Bus stop close by but far from hotel zone about 15-20 min. Bed and pillows were comfortable. Smart tv in room was good for streaming and internet speed was good.
Stayed 9 nights in Oct 2025

2/10 Terrible

Edith

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t feel confortable, they didn’t have the room I purchased, the continental breakfast was horrible… I don’t know why I was charged $33 more … I will ask my refund through Expedia
Stayed 1 night in Oct 2025

10/10 Excellent

christian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The poolside seating needs to upgrade, the barman was never at the poolside bar and the restaurant was very expensive and not great tasting
Stayed 3 nights in Oct 2025

10/10 Excellent

Ignacio

Stayed 1 night in Oct 2025

10/10 Excellent

Andre

Stayed 2 nights in Sep 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool and beach is right there nice shallow entry clean water awesome
Stayed 10 nights in Sep 2025

10/10 Excellent

Mohad Murtaza

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing!!!!
Stayed 7 nights in Sep 2025

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Sookdaye, South Oropouche

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was truly a wonderful experience. The staff made us feel so comfortable and truly cared for us, which made everything even more special.
Stayed 7 nights in Sep 2025

10/10 Excellent

Rodolfo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I stay here. And I will be staying again.
Stayed 2 nights in Sep 2025

6/10 Okay

bulent

Stayed 1 night in Sep 2025

10/10 Excellent

WILMER JOEL RAMOS

Stayed 3 nights in Jul 2025

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, amenities
Ok, yo estuve en el hotel para descansar y por el precio todo estuvo perfecto. El hotel no es el mas nuevo de cancun, pero esta limpio, acogedor, gran alberca, mejor restaurant y esta a unos pasos de la playa, a diferencia de los grandes resorts que tienes que atravesar todo el complejo para llegar a la playa Como dije el hotel cumple las expectativas, pero como dije no es el mas nuevo de cancun, necesita varios trabajos de remodelacion so las fotos probablemente no vayan a tener el.mejor fondo,pero para mi eso fue de menor importancia El servicio del.personal es tan calido como lo es la.mayoria de la gente en cancun, servicial y amable El desayuno que incluye el cuarto no es buffet, y esta muy limitado, si van almorzar mas que fruta y cafe no lo agregen, La comida del resturant es muy rica, no hay gran variedad pero lo que tienen esta muy bien, aparte el hotel tiene dos restuarantes solo al cruzar la calle del hotel, km 19 esta muy bien solo que solo aceptan efectivo pero los desayuno estan muy completos. El otro restaurant es Navios y es genial!!!!! Delicioso y con un menu de primer mundo!!! Puede parecer mas caro, pero para la calidad que te ofrecen esta muy bien Tambien tienes un oxxo cruzando la calle, y es muuuy conveniente El spa del hotel lo use todos los dias que estuve ahi, muy recomendado
Stayed 4 nights in Sep 2025