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Cyan Cancun Resort & Spa

3.5 star property

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Photo gallery for Cyan Cancun Resort & Spa

Poolside bar
Property video
Beach massages
Restaurant
Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
The current price is $69
$53 nightly
$69 total
Total with taxes and fees
May 26 - May 27

Explore the area

View in a map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪1 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪3 min drive‬
  • Place, Delfines Beach
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, Sea View

8.0 out of 10
Very good
(76 reviews)
  • Beach view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Quadruple Room, Sea View

7.6 out of 10
Good
(45 reviews)
  • Sea view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Sea View

8.0 out of 10
Very good
(29 reviews)
  • Sea view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Balcony, Sea View

  • Sea view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite

7.6 out of 10
Good
(68 reviews)
  • Lagoon view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

With a stay at Cyan Cancun Resort & Spa in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Delfines Beach and Iberostar Cancun Golf Course. .This beach hotel is 0.4 mi (0.7 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 4.6 mi (7.4 km) from La Isla Shopping Mall.

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 miles
  • Iberostar Cancun Golf Course - 3 min drive - 1.1 miles
  • Delfines Beach - 4 min drive - 1.6 miles
  • La Isla Shopping Mall - 16 min drive - 6.4 miles
  • Langosta Beach - 36 min drive - 11.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Marco Polo Restaurante - ‬5 min walk
  • ‪Azvl - ‬4 min walk
  • ‪Restaurant Las Fuentes - ‬5 min walk
  • ‪Hakka - ‬4 min walk
  • ‪Sun Palace - ‬6 min walk

About this property

Cyan Cancun Resort & Spa

Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
Make yourself at home in one of the 155 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Relax on the private beach or enjoy other recreational amenities such as an outdoor pool.
At Cyan Cancun Resort & Spa , enjoy a satisfying meal at the restaurant. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Cyan Cancun Resort & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 793 out of 1940 reviews
Rating 8 - Good. 444 out of 1940 reviews
Rating 6 - Okay. 306 out of 1940 reviews
Rating 4 - Poor. 167 out of 1940 reviews
Rating 2 - Terrible. 230 out of 1940 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Juan

Stayed 1 night in Mar 2026

6/10 Okay

Lorena Candelaria Juarez

Stayed 3 nights in Dec 2025

6/10 Okay

Aldo

Disliked: Staff & service
They charged us for the towels being used. They
Stayed 10 nights in Feb 2026

10/10 Excellent

Sophearith

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great place to stay nice view and clean
Stayed 2 nights in Jan 2026

4/10 Poor

Hans Karl

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Loud traffic all night from highway, bad smell in bathroom, toilet flusher would get stuck and the water would keep running, sink would take a long time to drain, stains on couch in room, definitely needs to be updated, photos on website and advertisements is false compared to the reality of how run down and worn out the hotel is
Stayed 1 night in Jan 2026

6/10 Okay

Sharla

The room was ok
Stayed 2 nights in Jan 2026

10/10 Excellent

Irving

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
its worthy for the price if your in a budget and want to go out to explore this is a great option oxxo is like 7eleven is right in front so you can go there get cheap snaks and start your adventure rooms are good for the price staff is friendly and is front ocean so its pretty nica view
Stayed 4 nights in Jan 2026

10/10 Excellent

Elvin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very welcoming staff and the facility was well Kept and beautiful
Stayed 4 nights in Jan 2026

4/10 Poor

Athena

Liked: Cleanliness
Disliked: Staff & service, amenities
This is the first time i have ever posted a bad review and I use Hotels.com a lot. The room and building are not in great condition. The pictures used on the site are old. We could not see through the Window in our ocean view room because it was so dirty. I washed what I could reach myself and it stayed that way all week. Furniture is pretty beat up. Night stands are mounted to and falling off the wall. USB plugs didn't work and only one outlet it the main room. cracks in walls, bathroom door that doesn't shut. Pool loungers that are ripped apart. Also, this is NOT a resort. Spa was not open and no one wants to let you charge anything to your room. I got my room for 1/2 price and I feel that even that was too much to pay.
ripped up pool loungers
ocean view
rusty mirror, cracks around outlet
door will not close because of damage
Stayed 7 nights in Jan 2026

4/10 Poor

Sarah

Disliked: Staff & service, amenities
The bathroom had a horrible odor from the drain. We covered it with a plastic bag and garbage can on top. The front desk staff were rude and not respectful. I booked a room with a balcony and got one only with an ocean view. The hotel is built like a wind tunnel- anywhere you go the wind is SO strong. Dont wear a flowy dress or bother doing your hair. This place was considerably cheaper than other options and after staying here I know why. The main light in the room didnt work, and the room does not have a large mirror like in the photos. Half of the days there wasnt hot water to take a hot shower at night.
Stayed 9 nights in Jan 2026

10/10 Excellent

Hannah

Stayed 2 nights in Jan 2026

10/10 Excellent

DAVID, somerville

Liked: Cleanliness, amenities, property conditions & facilities
The place was extremely clean, the room was very nice, the pool was very nice & the staff was very friendly, the restaurant onsite was also convenient if you didn’t want to leave the hotel, watching the sun rise from sea view room was something.. Super-Dave.
Stayed 1 night in Jan 2026

6/10 Okay

Karim, Lake Forest

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I stayed at this hotel during my trip to Cancun. Overall, it was an okay experience. The location was convenient and made it easy to get around and enjoy the area. The room was clean, though a bit dated, and had the basic amenities I needed for my stay. The staff was generally polite and helpful, but service could be a little inconsistent at times. Some interactions were great, while others felt rushed. The common areas were decent, but they could use a bit more upkeep. For the price, it was reasonable, and it worked fine as a place to sleep and relax between outings. I wouldn’t call it luxurious, but it gets the job done. I’d consider staying here again if I found a good deal, but I might explore other options next time.
Stayed 5 nights in Jan 2026

6/10 Okay

Amir

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Ac broken
Stayed 3 nights in Jan 2026

8/10 Good

Patricia Elena

The view was amazing!
Stayed 2 nights in Jan 2026

2/10 Terrible

Kahlil

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
🚨 DO NOT STAY HERE — WORST HOTEL EXPERIENCE OF MY LIFE 🚨 ⭐ 0/5 if that were possible I am writing this review as a serious warning to anyone considering Cyan Cancún Resort. This property is misrepresented online and should not be marketed as a resort — or frankly, as acceptable lodging at all. The most alarming part of our stay was that there were NO accessible electrical outlets in the room. I had to unplug the TV and use my own extension cord just to charge basic devices. That alone should disqualify this hotel from operating. The mini‑fridge did not work — it was hot instead of cold, making it useless and unsafe for storing drinks or food. The curtains and bed pillows were visibly dirty, which immediately raised concerns about cleanliness and hygiene. The bathroom situation was even worse: • Terrible plumbing, causing a persistent foul odor • No shower door at all, so water floods the bathroom every time you shower • The overall smell and condition made the bathroom extremely unpleasant to use Before arrival, the hotel ignored emails and phone calls. During the stay, there was no meaningful front‑desk support to address any of these issues. No urgency, no accountability, no attempt to resolve anything. The conditions were so bad that we checked out after just one night and immediately booked another hotel. We moved to Aloft Cancún, which so much better. This hotel is a scam and if you are considering staying here to save some money DONT!!!
Stayed 5 nights in Jan 2026

10/10 Excellent

Ivoni

Stayed 3 nights in Jan 2026

6/10 Okay

Nitish Kumar

Stayed 5 nights in Jan 2026

8/10 Good

Renee

Traveled with partner
Liked: Cleanliness, amenities
We stayed at Cyan Cancun for 2 nights. We were very surprised how nice the hotel was. Beautiful pool area with a well groomed beach. The staff work hard at keeping the hotel clean. We found the staff helpful and pleasant. Although it is an older hotel that could use some updating the hotel was very clean, restaurant food was okay. I was reluctant to book due to the reviews. Needless to say we were pleasantly surprised how much we enjoyed our stay. We had a room with a king size bed that was very comfortable, the room was very clean. The couch in the room was old and stained. Our room overlooked the beach/pool it was a beautiful view. We would definitely stay there again.
Stayed 2 nights in Jan 2026

6/10 Okay

Miguel

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Old but 3 stars is ok. Pool.amd beaxh are amazing
Stayed 1 night in Jan 2026

8/10 Good

Jorge

Stayed 1 night in Jan 2026

2/10 Terrible

mauricio

Traveled with family
Disliked: Cleanliness, staff & service, amenities
room i pay and extra $3000 pesos to have twi bed cause traveling whit my mother, staff awful and at the ens i payed $177 per night with that ingat an all inclusive hotel! ridiculous! bad food bad everything
Stayed 1 night in Jan 2026

6/10 Okay

Timothy

Traveled with group
Liked: Cleanliness, staff & service
We had no hot water the 24 hours of our stay and they did not seem interested in fixing it. The place is cold at night, so the cold water was not appreciated given the price we price we paid. The restaurant has odd hours. Some of the desk staff are great and some are not. One young woman was the best I have encountered, but one young guy seem disinterested.
Stayed 1 night in Jan 2026

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Room was roomy, clean and comfortable. Beach and pool were great. Only flaw was the shower: it took 1.5 - 2 minutes to come up to temperature. Minor issue when you think about it.
Stayed 10 nights in Jan 2026

10/10 Excellent

Nadiah

Stayed 2 nights in Jan 2026