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AVA Resort Cancun - All Inclusive

5.0 star property

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Photo gallery for AVA Resort Cancun - All Inclusive

View from room
Creator video - submitted by Second Chapter Nomad
Restaurant
6 outdoor pools, pool umbrellas
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
$535
$439 nightly
$535 total
Total with taxes and fees
Apr 8 - Apr 9

Explore the area

View in a map
Blvd. Kukulcán 25.3, Zona Hotelera, Cancun, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Place, Riviera Cancun Golf Resort
    ‪17 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Oceanfront

Room, 2 Queen Beds, Oceanfront | Free minibar, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Oceanfront

9.0 out of 10
Wonderful
(31 reviews)
  • Ocean view
  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms (Panoramic, King & King)

View from room

Suite, 2 Bedrooms (Panoramic, King & King)

  • Ocean view
  • 1324 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for F&F Sundeck Suite

F&F Sundeck Suite | Terrace/patio

F&F Sundeck Suite

8.6 out of 10
Excellent
(12 reviews)
  • Ocean view
  • 635 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Panoramic Suite, 2 Bedrooms

View from room

Panoramic Suite, 2 Bedrooms

  • Ocean view
  • 1313 sq ft
  • Sleeps 6
  • 1 Queen Bed and 1 King Bed

View all photos for Suite, Oceanfront (F&F)

Suite, Oceanfront (F&F) | View from room

Suite, Oceanfront (F&F)

9.0 out of 10
Wonderful
(6 reviews)
  • Ocean view
  • 614 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Suite, 1 Bedroom (Penthouse)

Suite, 1 Bedroom (Penthouse) | Free minibar, in-room safe, desk, blackout drapes

Suite, 1 Bedroom (Penthouse)

  • Ocean view
  • 1356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Oceanfront (Central)

Free minibar, in-room safe, desk, blackout drapes

Suite, Oceanfront (Central)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1668 sq ft
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Gala)

Suite, 2 Bedrooms, Oceanfront (Gala) | Free minibar, in-room safe, desk, blackout drapes

Suite, 2 Bedrooms, Oceanfront (Gala)

  • Ocean view
  • 1356 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 King Bed

View all photos for Room, Oceanfront (Couples)

Room, Oceanfront (Couples) | Free minibar, in-room safe, desk, blackout drapes

Room, Oceanfront (Couples)

  • Ocean view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront King Accesible

Free minibar, in-room safe, desk, blackout drapes

Oceanfront King Accesible

  • Ocean view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Oceanfront (Central)

Free minibar, in-room safe, desk, blackout drapes

Room, Oceanfront (Central)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 581 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite, 3 Bedrooms

Free minibar, in-room safe, desk, blackout drapes

Panoramic Suite, 3 Bedrooms

  • Ocean view
  • 1798 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 Queen Bed and 2 King Beds

View all photos for Panoramic Suite, 4 Bedrooms

Free minibar, in-room safe, desk, blackout drapes

Panoramic Suite, 4 Bedrooms

  • Ocean view
  • 1787 sq ft
  • 4 bedrooms
  • Sleeps 12
  • 1 Double Sofa Bed, 2 Queen Beds and 2 King Beds

View all photos for Suite, 1 Bedroom, Oceanfront (Gala)

View from room

Suite, 1 Bedroom, Oceanfront (Gala)

  • Ocean view
  • 926 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Oceanfront

Free minibar, in-room safe, desk, blackout drapes

Room, 1 King Bed with Sofa bed, Oceanfront

9.4 out of 10
Exceptional
(52 reviews)
  • Ocean view
  • 463 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Penthouse)

Suite, 2 Bedrooms (Penthouse) | Living area | 65-inch LED TV with cable channels, tablet, pay movies

Suite, 2 Bedrooms (Penthouse)

  • Ocean view
  • 1808 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

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About the neighborhood

Cancun

Located in Cancun, AVA Resort Cancun - All Inclusive is within a 15-minute drive of Riviera Cancun Golf Resort and Delfines Beach. .This beach resort is 8 mi (12.8 km) from Moon Palace Golf Club and 9.7 mi (15.7 km) from La Isla Shopping Mall.
View more Resorts in CancunOpens in a new window

What's nearby

  • Arrecife de Puerto Morelos National Park - 1 min walk - 0.1 miles
  • Riviera Cancun Golf Resort - 17 min walk - 0.9 miles
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 4 min drive - 0.9 miles
  • Playa Coral - 6 min drive - 1.4 miles
  • Moon Palace Golf Club - 13 min drive - 3.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Copal - ‬1 min walk
  • ‪Aroma Café - ‬4 min walk
  • ‪Grand Lobby Bar - ‬18 min drive
  • ‪Digit Bar - ‬2 min walk
  • ‪At Kita - ‬1 min walk

About this property

AVA Resort Cancun - All Inclusive

AVA Resort Cancun - All Inclusive offers 1622 air-conditioned accommodations, which are accessible via exterior corridors and feature outdoor private hot tubs and tablet computers. 65-inch LED televisions come with cable channels and pay movies. Espresso makers and free minibar items are provided. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, and hair dryers.

This Cancun resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 10 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
Make yourself at home in one of the 1622 air-conditioned rooms featuring outdoor private hot tubs and LED televisions. Cable programming and tablet computers are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, as well as phones with free international calls.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor pools, a nightclub, and a complimentary water park. This resort also features complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite to eat at one of the resort's 14 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Wind down with a drink at one of the 4 bars/lounges or 2 poolside bars.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Event facilities at this resort consist of a conference center and meeting rooms. Free valet parking is available onsite.
AVA Resort Cancun - All Inclusive has 14 restaurants on site.
Late night fare is available from 24-hour room service.

All inclusive details

All-inclusive room rates at AVA Resort Cancun - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Cooking
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered valet parking on site

Food and drink

  • 14 restaurants
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 4 bars/lounges

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pickleball courts
  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Paddleboard
  • Shopping mall
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • Area rugs in public areas
  • No elevator
  • Tile flooring in public areas
  • Tile flooring in room

More

  • 2 buildings
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch LED TV with cable channels
  • Pay movies
  • Tablet computer

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting
Property Registration Number 005-007-004237/2025

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

AVA Resort Cancun - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 588 out of 1008 reviews
Rating 8 - Good. 186 out of 1008 reviews
Rating 6 - Okay. 116 out of 1008 reviews
Rating 4 - Poor. 50 out of 1008 reviews
Rating 2 - Terrible. 68 out of 1008 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

ANGELO, Kew Gardens

Traveled with family and small children
Very huge resort. It is for Families with a lot of kids. Not suggested for a relaxing vacation.
Stayed 1 night in Jan 2026

6/10 Okay

Mina

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service
Overbooked. Very crowded! Did not allow anyone to walk up to any of the restaurants for dinner and made reservations mandatory but reservations were only allowed to be made online and it was difficult to find any availability with a complicated system to use for the reservations. The staff gave us the run around about making reservations as if they didn’t want anyone to eat dinner. They gave us reservations either at 10pm or 6pm. Way too many people were booked and not enough accommodations to serve that many people. Always ran out of towels and not enough chairs around the pool. Staff would take your order around the pool and end up giving it to someone else or not bringing it to us as all. Staff barely spoke English.
Stayed 6 nights in Dec 2025

8/10 Good

Kevin

Stayed 3 nights in Jan 2026

8/10 Good

Abike

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There was definitely a learning curve to this stay. We were there for 5 nights and got the hang of everything by the 3rd night. This facility is very beautiful. It’s about 1 km/0.9 mile walk from one end to the other. But it goes by fast while you’re browsing. The arcade and bowling is pay to use, but it’s cheap. There’s taco station, ice cream station, and crêpe station along the way at all hours of the day, which was amazing for a quick snack. The bar doesn’t start serving alcohol till 11 AM which I thought was weird. But you can get mimosas at breakfast. Love Bailey’s in my coffee and had to ask. I’d advise getting a hold of your concierge as soon as you book your stay. Look up all the restaurants and make reservations for each restaurant before you get there. We went for Xmas and maybe that’s why everything was booked up. We were able to get dinner reservations on our last night by our concierge who tried his hardest to help. He also helped get our room stocked with water and snacks. Housekeeping is amazing and fast but they don’t restock the fridge and snacks. A different person does and he comes by midday. If you are not in the room, you don’t get anything. I’d suggest to the facility to give this person a key and if they knock and no answer, as long as no “do not disturb” sign, go in and restock the water, drinks and snacks. Also they only give beer, water and soda in the room. No hard liquor stocked up in the room like I was used to in other resorts.
Stayed 5 nights in Dec 2025

10/10 Excellent

Yoshihiro

Stayed 7 nights in Dec 2025

4/10 Poor

Movses

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Pools were freezing cold despite the warm weather so it was not pleasant at all to swim. Ocean was dirty. Service was TERRIBLE. We went during NYE and despite paying 3x the regular rates, they were operating with a skeleton crew and rooms would go days without cleaning - even if you explicitly called and requested it. I called ahead of time to have a van ready for me to take me to the airport and leaven though they texted me a confirmation, when I went to check out there was no van and there was nothing scheduled. I had booked three rooms and had requested if the rooms could be close by. I knew it wasn’t guaranteed but wanted to see what could be done. During check in the person said they have three rooms side by side and I was extremely happy. Then after all was said and done, he told me it’ll be $8,500 extra. I got pretty upset because had he told me up front they’ll be charging me for side by side rooms, I would have just refused. So then everything had to be reversed and check in took over an hour total. Overall a bad start and just got worse from there. Won’t be coming back - especially during a busy season.
Stayed 6 nights in Dec 2025

10/10 Excellent

Harshvardhan, FREMONT

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was almost perfect. Great service, great food, great room and a facility. The resort is brand new which really makes the difference. Would love to come back.
Stayed 5 nights in Dec 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
This resort was everything and more
Stayed 3 nights in Dec 2025

10/10 Excellent

holly

Stayed 2 nights in Jan 2026

2/10 Terrible

Trina

Stayed 6 nights in Dec 2025

8/10 Good

Hudson

Liked: Cleanliness, property conditions & facilities
Service was ok room was nice food and drinks were incredible for a fitness girl need more treadmills would wait in the morning for 30 mins to get on one and buffet needs more light fare and berries etc! Salads etc and sugar free desert’s and gluten free items!
Stayed 6 nights in Dec 2025

2/10 Terrible

Sunita

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Deliberate aggravation at every step from check in to spa to limited food options In 20 Years of visiting Cancun hands down THE WORST vacation
Stayed 7 nights in Dec 2025

8/10 Good

Isabela

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and comfortable, and the amenities were great. The staff was friendly and helpful whenever we interacted with them. Because the hotel is very large and was extremely busy during our stay, there were a few moments where service was slower than expected — for example, snacks in the room weren’t always replenished daily, breakfast could have long lines, and pool service sometimes took quite a while. Overall, it was still a very good experience, just impacted a bit by how full the hotel was.
Stayed 7 nights in Dec 2025

8/10 Good

Shayan

Very clean and beatiful resort. Beach has seaweed and seemed a little short staffed.
Stayed 5 nights in Dec 2025

10/10 Excellent

Sudharsana Reddy

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
That stay was great with all included except transportation to airport and room service minor issues. We fully enjoyed with food options- a lot of varieties
Stayed 5 nights in Dec 2025

6/10 Okay

Dipti

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy. The staff is friendly, but busy beyond their capacity. The hotel is not fully open. It’s only 50% open from what I noticed. The restaurants that require reservation, were all booked out. Apparently you can the restaurants via app, which we did not know. T The housekeeping took more half a day to provide napkins which was inconvenient (we called more than 3x and they would continue to say that it will be there in five mins) The food options are ok. I have had better food in other resorts. The salsas are amazing. The room was really nice and the view is amazing. I would not stay here again
Stayed 5 nights in Nov 2025

2/10 Terrible

philippe

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
THIS HOTEL — if there is -5 stars, I will put it, not even 1. I am just putting this review to let other people be aware not to be in the same situation that we faced. My family and I came to enjoy, and we paid a lot of money, but unfortunately it was the worst trip ever. We usually travel often and we have seen many other hotels, but like this one, never. Let me tell you from the first day. Check-in was around 7 pm. We went to eat because we arrived late, and after around 9 pm we went to our room because the kids were so tired. We had a king bed and a sofa bed for the kids. When we opened the sofa bed, there was no cover, nothing, just a mattress. So we called housekeeping, no one answered. I went to see the lobby; they told me to go see the concierge. I went and he told me he would send someone. He opened a ticket on his computer. I believed him and went back to the room. After 30 minutes, I called back because the kids wanted to sleep and no one showed up. I called again, the concierge did not answer. Then I went back to see him. I saw 6 other people in line with the same issue. After another 30-minute waiting time, my turn arrived. I re-explained nicely and he said he would request a second time, “don’t worry.” Again, I believed him. Then I went back to my room and on my way I saw the housekeeping room open. I went and took a cover bed and ended up doing the sofa bed myself. The next day I complained; nothing happened. All they said was sorry. The next day we tried to
Stayed 6 nights in Dec 2025

10/10 Excellent

Mariusz

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 6 nights in Dec 2025

8/10 Good

Rohit

Stayed 4 nights in Dec 2025

8/10 Good

DANILO

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Although very new hotel is overrated. Facilities and restaurants are great (except regular buffet). On the flip side staff is really bad. Absolutely unprepared. Get ready to get conflicting and imprecise information. Lastly, keep ALL your important belongings inside the safe.
Stayed 9 nights in Dec 2025

8/10 Good

Jeevan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2025

2/10 Terrible

Prakash, Rolling hills est

Traveled with family and small children
horrific experience. We had a family reunion of 18 coming from across the United Stares. All our rooms that had more than one bed and paid guests, had NO linens. It took a day to get sheets! In the 5 days we were there, we could not get any dinner reservations… we never wanted one for 18 of us, just reservations for groups of 4-6 of us… Impossible!! If we did get a reservation, the restaurant could not find it!! Meals were at the buffet after standing in line for 45 minutes. I realize it was during the holidays, but Ava should have staffed appropriately. Two of the days, the pool ran out of towels.. unacceptable. None of us will come back to Ava nor will we recommend it. It was a chunk of change and did not fulfill our expectations. Anytime we had an issue we were told, “I’ll talk to the manager”… we soon found out these were only words to attempt to tie us over!!
Stayed 4 nights in Dec 2025

6/10 Okay

sarwat

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The buffet was the worst buffet I have ever been to and experienced. There isn’t much too choose from, that entire staff, food and environment needs to be changed. The buffet is really dragging that hotel down. The taco guy at the buffet wouldn’t even make me beef tacos because he didn’t feel like it! I had call the host to make him make me beef tacos! Lol
Stayed 10 nights in Dec 2025

6/10 Okay

kyunglee

Stayed 6 nights in Dec 2025

2/10 Terrible

Sheldon

Stayed 3 nights in Dec 2025