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Tru By Hilton Cali Sur

Property class: 2.5

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Photo gallery for Tru By Hilton Cali Sur

Exterior
Lobby
Standard Room, 2 Twin Beds | Hypo-allergenic bedding, down comforters, in-room safe, desk
Snack bar
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
$58
$58 nightly
$58 total
May 10 - May 11

Explore the area

View in a map
Av Panamericana con Cra 109, Cali, Valle del Cauca
  • Place, Jardin Plaza Shopping Center
    ‪15 min walk‬
  • Place, Pontificia Universidad Javeriana Cali
    ‪20 min walk‬
  • Place, Fundacion Valle del Lili
    ‪3 min drive‬
  • Airport, Cali (CLO-Alfonso Bonilla Aragon Intl.)
    ‪40 min drive‬

Room options

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed | Hypo-allergenic bedding, down comforters, in-room safe, desk

Superior Double Room, 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed (Roll-In Shower)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Standard Room, 1 Queen Bed (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Hypo-allergenic bedding, down comforters, in-room safe, desk

Standard Room, 2 Twin Beds

  • 205 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Cali

With a stay at Tru By Hilton Cali Sur in Cali, you'll be in a shopping district, within a 5-minute drive of Fundacion Valle del Lili and Jardin Plaza Shopping Center. .This hotel is 10.6 mi (17 km) from Chipichape Shopping Center and 1.3 mi (2.1 km) from Centro Comercial Aventura Plaza.

What's nearby

  • Jardin Plaza Shopping Center - 15 min walk - 0.8 miles
  • Universidad del Valle - 18 min walk - 1.0 mile
  • Pontificia Universidad Javeriana Cali - 20 min walk - 1.1 miles
  • Fundacion Valle del Lili - 3 min drive - 1.2 miles
  • Unicentro Shopping Center - 5 min drive - 1.6 miles

Getting around

  • Alfonso Bonilla Aragon Intl. Airport (CLO) - 45 min drive

Restaurants

  • ‪Xocolata Pan Y Cafe - ‬12 min walk
  • ‪Il Forno - ‬17 min walk
  • ‪La Casa Del Pandeyuca - ‬17 min walk
  • ‪Mis Carnes Parrilla - ‬15 min walk
  • ‪McDonald's - ‬11 min walk

About this property

Tru By Hilton Cali Sur

Tru By Hilton Cali Sur offers 98 air-conditioned accommodations with safes and irons/ironing boards. Beds feature down comforters. 40-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 98 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a television in a common area.
Grab a bite from the snack bar/deli serving guests of Tru By Hilton Cali Sur. Mingle with other guests at the complimentary reception, held daily. A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Bathroom emergency pull cord
  • Elevator (44 inch wide door)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 7 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 60000 per pet, per night
Up to 18 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: COP 60000 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Property Registration Number 222126

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Tru By Hilton Cali Sur Cali
Tru By Hilton Cali Sur Hotel
Tru By Hilton Cali Sur Hotel Cali

Tru By Hilton Cali Sur Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 64 out of 94 reviews
Rating 8 - Good. 17 out of 94 reviews
Rating 6 - Okay. 7 out of 94 reviews
Rating 4 - Poor. 1 out of 94 reviews
Rating 2 - Terrible. 5 out of 94 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Romeo, Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and kind staff. Good breakfast. Conveniently located.
Stayed 3 nights in Apr 2026

10/10 Excellent

Giovanny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was very good and location was great for our event.
Stayed 4 nights in Mar 2026

10/10 Excellent

John

Liked: Cleanliness, amenities
Nice hotel
Stayed 1 night in Jan 2026

4/10 Poor

Juan

Traveled with family
Pillows are super uncomfortable!!
Stayed 1 night in Dec 2025

10/10 Excellent

Andres

Stayed 3 nights in Dec 2025

10/10 Excellent

Alexandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great time
Stayed 5 nights in Dec 2025

8/10 Good

Rodrigo

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very clean and smelled good and the vibe was very Cali! The downside was the coffee because for it being Colombia it should have the best coffee and honestly it was terrible, the breakfast was also not of the highest quality either. The rooms were a bit tight and barely any space to move around specially when you have suitcases with you
Stayed 4 nights in Dec 2025

6/10 Okay

Jesus

Stayed 4 nights in Dec 2025

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean, well appointed, and has a great staff. The rooms are clean, but definitely could benefit from a coffee maker. The hotel is a challenge for taxis/ubers as most drivers are unable to locate it, and the traffic around the hotel is discouraging to some of the drivers. The area around the hotel has a some food options which are convenient. The hotel gym is clean and spacious. Was a great stay, the staff are amazing, and I would definitely recommend.
Stayed 7 nights in Nov 2025

8/10 Good

liliana

Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Nov 2025

10/10 Excellent

Catherine

Stayed 6 nights in Nov 2025

8/10 Good

SERGIO

Business traveler
Liked: Staff & service, amenities
No comments
Stayed 3 nights in Oct 2025

8/10 Good

Ramon, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Oct 2025

8/10 Good

Julieta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is comfortable yet small. Room very clean
Stayed 1 night in Oct 2025

10/10 Excellent

Isaac

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel novinho. Funcionários prestativos e uma cama confortável!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Verified traveler

Stayed 4 nights in Sep 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place very convenient location to nearby malls and shopping centers
Stayed 3 nights in Sep 2025

10/10 Excellent

Gildardo

Liked: Cleanliness, staff & service, property conditions & facilities
The personal was very frenly and ready to help with any question . The brekfast was the best breakfast ever.
Stayed 5 nights in Aug 2025

10/10 Excellent

Patricia

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always have had a wonderful experience. From the staff to the service to the food and to the location….we recommend it for anyone coming to Cali Colombia…..We will see them again in December
Stayed 15 nights in Aug 2025

10/10 Excellent

Luis F

Stayed 3 nights in Aug 2025

6/10 Okay

Yvette

Traveled with partner
Liked: Staff & service
The first thing I noticed is that the main lobby to check in smells like food fish. Staff is very friendly. Our room was a bit small for us. My husband is a tall person we felt a little cramped. Our window was facing the noisy street. I liked that around the corner you have places to eat.
Stayed 3 nights in Sep 2025

10/10 Excellent

Neda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Aug 2025

6/10 Okay

juancarlos

Stayed 2 nights in Aug 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Aug 2025

10/10 Excellent

SHANE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best fresh breakfast buffet! Every employee was very kind and helpful. Downside was the refrigerator...takes too long to cool anything Loved the beds and especially bed linens/covers. The best!
Stayed 7 nights in Aug 2025