This hotel is going through an identity crisis. I only stayed here because the group that hosted me asked me to. It has been undergoing "renovations" for multiple years. This means that the elevators start going at 5 a.m. in the morning for the construction crews, and the construction crews take at least one of only three elevators during the day. I was in one of the "renovated" rooms and the workmanship is pretty poor - the devil is in the details and the quality isn't there. Then, apparently they are converting several floors to permanent residences, which means the services are all geared for such and that's what the employees are also focused on. The employees are all nice, but as somebody in the hotel section, you are only temporary and not high on the list of priorities. Finally, just FYI, even though the listing on Hotels.com says breakfast included - NOPE, in fact there isn't even a restaurant anymore. Additionally, the advertisements say the hotel is connected to the +15 walkways - NOPE, they're not due to construction. My recommendation - wait to stay here until things get sorted out!!