We stayed here for 4 days in mid-September with 7 adults and a baby (3 rooms). I convinced my family to book at this resort because my husband and I had an amazing stay at Pueblo Bonito Pacifica in 2022. Unfortunately, this place was nowhere near the same experience.
The resort feels old and in need of a lot of maintenance. Two of our rooms had no water for about 6 hours one day, with zero notice. One of the rooms had very obvious warer damage on the ceiling. Our room had a constant loud noise in the bathroom pipes (literally sounded like a snoring dog). We walked in to find a dead cockroach in the bathroom. On day 2, the hallway outside our room reeked like rotting trash, they fixed it after a few hours, but it was disgusting. The elevator buttons on our floor didn’t work on the last 2 days of our stay, so we had to hike up and down a floor to call it. There is no mini bar in the rooms, and when you call room service they’ll only bring 2 alcoholic drinks per person at a time (super annoying when you’re a group). The worst part: while my nephew was playing in the kids pool, we found a big piece of broken glass in the water.
After I talked to one of the night supervisors about our experience, as a courtesy she offered to credit the extra charges on all 3 rooms (~$70 each). At time of checkout, the day supervisor refused to honor that and only credited 2 of the rooms, so all we got was about $150 back for everything we dealt with.