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Hotel Terrazas de la Candelaria

Property class: 3

Choose dates to view prices

Photo gallery for Hotel Terrazas de la Candelaria

A hammock under a wooden structure with a view of a mountainous landscape.
A hotel dining table set with plates, glasses, and cutlery.
A two-story building with a tiled roof, surrounded by lush greenery and a small pond.
A spa area with a hot tub, stone walls, and a covered seating area with hanging plants.
A building with a tiled roof, surrounded by lush greenery and a stone pathway leading to the entrance.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Km 1 Via San Gil Bucaramanga, Mogotes, San Gil, Santander, 684031
  • Place, Gallineral Natural Park
    ‪7 min drive‬
  • Place, Parque Gallineral
    ‪7 min drive‬
  • Place, El Puente Shopping Center
    ‪8 min drive‬

Room options

View all photos for Double Room

A simple room with a bed, a small table, and a framed picture on the wall.

Double Room

  • Mountain view
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

A room with two beds, a painting on the wall, a ceiling fan, and a wooden door.

Triple Room

  • Mountain view
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room

A room with three beds, a television, and a painting on the wall.

Quadruple Room

  • Mountain view
  • 269 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Room

A room with two beds, a wooden cabinet, a television, and a painting on the wall.

Room

  • Mountain view
  • 269 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 Twin Bed

View all photos for Deluxe Double Room, 1 King Bed, Private Bathroom, Mountain View

A modern hotel room with a neatly made bed, a blue folding chair, and a large abstract painting on the wall.

Deluxe Double Room, 1 King Bed, Private Bathroom, Mountain View

  • Mountain view
  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Room, 1 Bedroom, Private Bathroom, Mountain View

A room with a blue door, a window, a chair, and a flat-screen TV mounted on the wall.

Deluxe Triple Room, 1 Bedroom, Private Bathroom, Mountain View

  • Mountain view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Quadruple Room, 1 Bedroom, Balcony, Mountain View

A room with two beds, a window, and an air conditioning unit.

Deluxe Quadruple Room, 1 Bedroom, Balcony, Mountain View

  • Mountain view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Room, 1 Bedroom, Refrigerator, Mountain View

A hotel room with two beds, a chair, and a window.

Family Room, 1 Bedroom, Refrigerator, Mountain View

  • Mountain view
  • 377 sq ft
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Economy Double Room, 1 Double Bed, Mountain View

A bedroom with a wooden bed, two nightstands, a wall-mounted fan, and three colorful artwork pieces.

Economy Double Room, 1 Double Bed, Mountain View

  • Mountain view
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Quadruple Room, Mountain View

A room with a wooden bed, a small window with bars, and a white wall.

Economy Quadruple Room, Mountain View

  • Mountain view
  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

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About the neighborhood

San Gil

When you stay at Hotel Terrazas de la Candelaria in San Gil, you'll be in the entertainment district, within a 5-minute drive of Parque Gallineral and Gallineral Natural Park. .This family-friendly hotel is 1.7 mi (2.8 km) from El Puente Shopping Center and 1.7 mi (2.8 km) from San Gil Cathedral.

What's nearby

  • Gallineral Natural Park - 7 min drive - 2.0 miles
  • Parque Gallineral - 7 min drive - 2.0 miles
  • El Puente Shopping Center - 8 min drive - 2.4 miles
  • San Gil Cathedral - 10 min drive - 2.7 miles
  • Chicamocha National Park - 39 min drive - 31.5 miles

Restaurants

  • ‪Restaurante BalcĂłn Sangileño - ‬3 min drive
  • ‪Gringo Mike's - ‬4 min drive
  • ‪Salon de onces Monterrey - ‬3 min drive
  • ‪Pizzeria Pierrott - ‬3 min drive
  • ‪mercagan - ‬3 min drive

About this property

Hotel Terrazas de la Candelaria

Hotel Terrazas de la Candelaria offers 33 accommodations, which are accessible via exterior corridors and feature washers/dryers and bathrobes. This San Gil hotel provides complimentary wireless Internet access.

Bathrooms include showers. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
Make yourself at home in one of the 33 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and bathrobes. Conveniences include washers/dryers and portable fans, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a steam room. Additional features at this Colonial hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy Latin American cuisine at Carbon de Palo, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. For your convenience, a complimentary breakfast is served daily from 7:00 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Planning an event in San Gil? This hotel has 1184 square feet (110 square meters) of space consisting of conference space and meeting rooms. A shuttle from the hotel to the airport is provided for a surcharge (available on request), and free valet parking is available onsite.
A complimentary breakfast is served each morning between 7:00 AM and 9:30 AM.
Carbon de Palo - This poolside restaurant specializes in Latin American cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
A complimentary grocery shopping service is offered and guests can order late night fare from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Airport drop-off shuttle (surcharge) on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free breakfast available daily 7:00 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Carbon de Palo

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Crib (surcharge)
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,184 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2009
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Crib (surcharge)

Bathroom

  • Bathrobes
  • Private bathroom
  • Shower

Entertainment

  • 18-inch TV

Food and drink

  • Late-night room service

More

  • Access via exterior corridors
  • Free local calls
  • Free long-distance calls
  • Phone
  • Portable fan
  • Washer/dryer

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 50000 per pet, per stay
Welcoming dogs and cats only
2 total (up to 44 lbs per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are available for COP 35000.0 per night

Property payment types

MastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 300000 per vehicle
  • Pet fee: COP 50000 per pet, per stay
  • Crib (infant bed) fee: COP 35000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9 AM to midnight
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Terrazas de la Candelaria
Hotel Terrazas de la Candelaria San Gil
Terrazas de la Candelaria
Terrazas de la Candelaria San Gil
Hotel Terrazas Candelaria San Gil
Hotel Terrazas Candelaria
Terrazas Candelaria San Gil
Terrazas Candelaria
Terrazas La Candelaria San Gil
Hotel Terrazas de la Candelaria Hotel
Hotel Terrazas de la Candelaria San Gil
Hotel Terrazas de la Candelaria Hotel San Gil

Hotel Terrazas de la Candelaria Reviews

Reviews

6.8
Rating 10 - Excellent. 4 out of 26 reviews
Rating 8 - Good. 11 out of 26 reviews
Rating 6 - Okay. 3 out of 26 reviews
Rating 4 - Poor. 6 out of 26 reviews
Rating 2 - Terrible. 2 out of 26 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Jenny Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado pero lleven vehĂ­culo

El hotel es algo retirado, mejor si tienes vehĂ­culo. Desayuno muy rico, personal amable y presto a ayudarnos en nuestro evento.
Stayed 3 nights in May 2018
Verified review

6/10 Okay

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvimos en el VIP room. El servicio muy bueno, la vista hermosa,la comida buena. hace falta mesas de noche y un televisor mas grande.Proteger la entrada de insectos por debajo de la puerta de entrada.
Stayed 1 night in Nov 2017
Verified review

8/10 Good

Fidel

Liked: Staff & service, property conditions & facilities, room comfort

RecomendaciĂłn

La habitaciĂłn muy cĂłmoda, el desayuno muy completo y rico. El Ăşnico problema es que dentro de la habitaciĂłn entraban hormigas y se subĂ­an por todos lados
Stayed 1 night in Nov 2017
Verified review

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estadĂ­a

Excelente experiencia gratamente sorprendidos la comida espectacular las habitaciones en muy buen estado Todo el personal muy atento Les recomendamos revisar la señal de la tv en las mañanas no funcionaba
Stayed 2 nights in Oct 2017
Verified review

8/10 Good

ENRIQUE

Liked: Staff & service, property conditions & facilities, room comfort

Bonito con buen Jacuzzi

Solo pasamos la noche en una parada hacia otro destino. Agradable el jacuzzi y bueno el restaurante. El ambiente por su ubicación en la montaña es agradable.
Stayed 1 night in Jun 2017
Verified review

6/10 Okay

Diana gimena

Disliked: Property conditions & facilities, room comfort

INCONFORME

Cabañas muy oscuras. Nunca hubo agua caliente siempre decian que lo estaban solucionando, las fotos de la pisicina son retocadas, pues realmente es muy pequeña. Los televisores son super viejos. De rescatar la alimentacion, estuvo rica. Afortunadamente nos la pasamos por fuera los 3 dias porque no hay mayor cosa que hacer en el hotel.
Stayed 2 nights in Jun 2017
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hospedaje

El personal es muy atento, el hotel es muy tranquilo y agradable por su ubicaciĂłn, la comida es buena, las habitaciones muy limpias.
Verified review

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, room comfort

Posizione panoramica

Hotel posizionato fuori città, in posizione panoramica. Arredamento molto spartano. Camera grande, letto comodo, immenso. Bagno piccolo con doccia. Al lavandino non c'è acqua calda. Staff giovane molto preparato e amichevole. Colazione sufficiente, wifi lento. Rapporto qualità prezzo buono.
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No recomendable

Regular no amerita la inversiĂłn
Verified review

10/10 Excellent

rosalva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un lugar para un magnifico descanso

Es un hotel para un buen descanso,lejos del ruido y su vista espectacular.
Verified review

10/10 Excellent

William Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Que buen descanso, total relax como nuevos

Excelente atenciĂłn, excelente clima, sitio para relax y cerca de deportes extremos y de atracciones turisticas
Verified review

4/10 Poor

James H

Disliked: Cleanliness, property conditions & facilities, room comfort

Malo

El precio de la habitaciĂłn no justifica las condiciones de hotel, habitaciones sin un colarte, toallas percudidas, problemas con el agua caliente.
Verified review

4/10 Poor

Cecilia

Disliked: Cleanliness, property conditions & facilities, room comfort

Regular,desde que Llegamos,tuve problemas.

Muy regular,varias veces puse quejas.los,precios muy altos par el servicio que Dan.que Los empleados Sean mas cordial es.
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Debe mejorar mucho

No fue una mala experiencia, pero tampoco buena
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Think twice if you are booking here!

I reserved a room at hotel Terrazas for a couple of nights as a wedding present for my cousin. The hotel looked beautiful on the photos, with lots on well-kept landscaping, vibrant colors and very picturesque. I was completely embarrassed when he called to share the truth about this place. The humidity in the rooms was unbearable to the point that he was getting an asthma attack, and he has never suffered from any respiratory issues in his life. Not just that but they were afraid that if they open their luggage the bugs would jump in. I thought he was kidding until he sent me the photo of a spider that seemed as large as my hand! My cousin complaint to the front desk and they did moved them to a less humid room. I exchanged several emails with the hotel personnel, telling them of the unpleasant experience. Their argument was that it was a “Hotel Campestre” (countryside hotel) and that explained the humidity and bugs. At the end and after many emails back and forth we did make partial payment for the first night. The story does have a happy ending. My cousin found an absolutely gorgeous, clean and bug-less hotel called Hotel Muchuelo for half the price.
Verified review

8/10 Good

cb

Liked: Cleanliness

Buen servicio

Buena instancia. Debería haber más variedad para desayunar, incluir fruta.
Verified review

8/10 Good

rolpin25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente ubicacion, buen servicio

Excelente servicio
Verified review

4/10 Poor

paola ruiz

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

mal servicio

en cuanto a instalaciones excelentes, amplias limpias pero la atencion en cuanto a personal humano deja mucho que desear se pidio una decoracion para cumpleaños dijeron la noche anterior que tranquila que al desayuno la iba a tener y no fue asi, resulta que nos levantamos al dia siguiente y no habia ningun tipo de decoracion, me le acerco a la recepcionista de turno indicandole que habia pedido una decoracion pagando el costo adicional y lo que me dice es " a es que la otra niña me aviso tarde y no mandaron comprar nada" que tipo d ehotel que no cumple con las exigencias de un cliente deja mucho que desear gracias
Verified review

4/10 Poor

susan

Disliked: Cleanliness, staff & service, property conditions & facilities

Much too far out of town and road's not walkable

Ultimately we left three nights early, even though we had to pay for the whole time! We checked in and they gave us a terrible room that was dank and smelled of mildew and had absolutely NO view although the hotel was completely empty! We asked to move and after what seemed to take forever! Finally we got a less mildews room with a view and also a broken shower head and torn shower curtain. You are right across from the incline on the freeway and hear trucks downshifting all night.
Verified review

8/10 Good

SIGIFREDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified review

8/10 Good

Jorge Bairon

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2017
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified review

4/10 Poor

PAOLA M

Disliked: Cleanliness, room comfort